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“Perfect for a business trip”

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Tivoli Mofarrej - Sao Paulo
Ranked #8 of 326 Hotels in Sao Paulo
Certificate of Excellence
Reviewed April 27, 2014

Just one night in Sao Paolo but I could have not chosen a better Hotel. Beautiful athmosphere starting from the main hall, great facilities for business meeting in the area located in the lower level.
Rooms are just perfect, the right size, luxurious in nthe detailes. loved the double shower!
Will be my base for future trips in Sao paolo !

Stayed: April 2014, traveled on business
Thank Makemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TivoliHotelsResorts, General Manager at Tivoli Mofarrej - Sao Paulo, responded to this reviewResponded April 30, 2014

Dear Mr Makemo (Treviso)

Thank you for sharing this great review about Tivoli São Paulo – Mofarrej.

We are very glad to know that you enjoyed the hotel and that you appreciated our conference facilities.

Thank you again, Mr. Makemo (Treviso), for your comments. We look forward to welcoming you in the future.

Kindest regards,

Renaud Pfeifer
General Manager | Tivoli São Paulo - Mofarrej

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398 - 404 of 1,735 reviews

Reviewed April 23, 2014

although the location is great and the lobby impressive the wows stopped there. Given a room key after a fairly confusing check in - i was greeted by people already in my room - this garnered me a free coffee but no room upgrade. the room i had was fine - barely clean but fine. Utilizing the concierge was slightly challenging and time consuming and it was quicker to just try and figure it out myself. the buffet was deent but the room so depressing and the gym always so busy and sweaty. overall not impressed

Room Tip: ask them for a room without someone already staying in it
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  • Stayed: April 2014, traveled on business
    • Value
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1  Thank travelcentric103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TivoliHotelsResorts, General Manager at Tivoli Mofarrej - Sao Paulo, responded to this reviewResponded April 28, 2014

Dear traveler226a

Thank you for taking the time to provide some feedback about your stay at Tivoli São Paulo – Mofarrej. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Tivoli Sao Paulo - Mofarrej, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us.

What happened is not according to the standard offered by Tivoli. We are known for quality and we always seek the betterment of our employees and the constant improvement of our services and products. Your comments are very important for us to improve the service of the Tivoli São Paulo - Mofarrej.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,

Renaud Pfeifer
General Manager | Tivoli São Paulo - Mofarrej

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014 via mobile

I must admit that i stayed more then 5 months in that hotel. So could say a lot about it and in general it is good. The location is perfect and the rooms very good. Of course you may have some issues with some rooms but they usually change your room if not satisfied. The staff is fantastic and always very very helpful. I do recommend this hotel for the friendliness of the staff. The concierge is great especially Fausto. Some points really need improvements like the signature restaurant at the top floor. Just go for a drink but don't go for dinner. It is over priced for the food you get. It is just not good. Get a filet mignon at the swimming pool bar instead.

Stayed: March 2014, traveled on business
Thank Daniboum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2014

I went for business. It was a really 5 star hotel. Really nice rooms. The service was great. All the staff really helpful. The were able to accommodate every single request that we had. Really good location,

Room Tip: Try to get a room far from the elevator. Really noisy.
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  • Stayed: March 2014, traveled on business
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Thank Karicrosi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TivoliHotelsResorts, General Manager at Tivoli Mofarrej - Sao Paulo, responded to this reviewResponded April 28, 2014

Dear Karicrosi,

Thank you for sharing your comments.

We are glad to know that you enjoyed our location and the services provided by our staff. Your feedback is very important to us.

Thank you again, Karicrosi, for your comments. We look forward to welcoming you in the future.

Kindest regards,

Renaud Pfeifer
General | Tivoli São Paulo - Mofarrej

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Reviewed April 7, 2014

2nd visit in this hotel, for business trip. My company has an agreement with this hotel. The location is good, the lobby is lovely. Breakfast is average, served in a below groom room.
The room was really good, actually I was up-graded at the 22nd floor. At 4am, I was waken up by works at the 23rd floor (yes, you read well !), which is marvellous when you are jet lagged. I called the reception who confirmed the works and promised to stop them. I had to call 2 times and the works stopped... to restart again at 5.30am.
While checking out, I complained at the front desk manager who was not aware of the works, meaning I was probably lying. No excuse, no rebate, and he didn't say good bye.
So last time in this hotel for me.

Room Tip: cherchez un autre hotel !
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  • Stayed: March 2014, traveled on business
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Thank Thomas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2014

Tivoli São Paulo Mofarrej is an excellent and really upscale hotel. It is very well located, modern, clean and comfortable. The staff is agreeable and food is excellent. The rooms are spacious and very well-appointed, with beautiful old and dark-wooden furniture and Nespresso machines. There is also a good gym (charged 15 reais a day), very convenient but claiming for a renovation. Don't forget to spend some time at the lobby area or to have a drink in the bar enjoying their tropical atmosphere right in the heart of São Paulo.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alvares-da-Silva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TivoliHotelsResorts, Gerente geral at Tivoli Mofarrej - Sao Paulo, responded to this reviewResponded April 22, 2014

Thank you for your nice opinion and for your words spents about the Tivoli São Paulo - Mofarrej.

We hope to welcome you again!

Best regards,

Renaud Pfeifer
General Manager | Tivoli São Paulo - Mofarrej

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Reviewed April 6, 2014

I really wanted to like this place. Fasano was full so I stayed here. Hotel is very pretty with a great lobby and pretty good gym. Rooms are large but noisy (elevator and AC make a huge racket!). Internet is spotty at best.
Pros: Large rooms. Good gym. Good breakfast (if expensive). Very friendly service. Good location.
Cons: Noisy rooms. Internet barely usable. Dont seem to understand concept of Quiet Room.
I will give the Tivoli Sao Paulo another shot because it could be better. However, they really need to get over the bad internet and noise issues.

Room Tip: Ask for quiet room FAR from elevators.
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  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 80grims80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TivoliHotelsResorts, Gerente geral at Tivoli Mofarrej - Sao Paulo, responded to this reviewResponded April 8, 2014

Dear Mr. 80grims80,

Thank you for taking the time to tell us about your stay at Tivoli São Paulo - Mofarrej. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Tivoli Sao Paulo - Mofarrej, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Allow me to take a few moments to pint out the actions that were taken:

• As far as the internet we have reinforced the antennas on the floors as well as hired extra speed for the connections;
• The room with the faulty air conditioning was taken out of the inventory and promptly repaired;
• Thank you for sharing with us your opinion regarding the service, the breakfast and the location. The gastronomy is a highlight of the hotel and will always cherish the quality and variety of our food. The hotel has a truly privileged location in the heart of Jardins, close to the elegant boutiques of Rua Oscar Freire and is less than a block away from the biggest national financial center of Brazil, Avenida Paulista.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,
Renaud Pfeifer
General Manager | Tivoli São Paulo - Mofarrej

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tivoli Mofarrej - Sao Paulo

Address: Alameda Santos 1437 | Cerqueira César, Sao Paulo, State of Sao Paulo 01419-001, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Sao Paulo
#8 Luxury Hotel in Sao Paulo
#18 Family Hotel in Sao Paulo
#21 Romantic Hotel in Sao Paulo
#26 Business Hotel in Sao Paulo
Price Range: $178 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Tivoli Mofarrej - Sao Paulo 5*
Number of rooms: 217
Official Description (provided by the hotel):
Welcome to São Paulo - the economic and cultural capital of South America, its largets city and home to over 70 nationalities. Vibrant, diverse and utterly fascinating. In the exclusive Jardins neighbourhood, minutes away from the acclaimed São Paulo Museum of Art Assis Chateaubriand, the luxurious Tivoli Mofarrej São Paulo Hotel is an urban oasis. With its soaring lobby, stunning pool and frequent showcasing of contemporary artists, the hotel attracts celebrities, heads of state and royalty alike. Among the wide range of rooms, discover the one that suits you best. Inspire your taste buds with our indulgent cuisine: the lively Bistrô or the poolside Narã lounge. Take advantage of our world-class Conference and Events Centre with its 7 meeting rooms, renowned for hosting seamless meetings and one of a kind weddings alike. Once the working day is done, unlock the secrets of the city with our Experience Teams, shop till you drop in the stunning JK Iguatemi luxury shopping mall, or unwind by the hotel pool and semi-tropical garden. ... more   less 
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Also Known As:
Tivoli Sao Paulo Mofarrej Hotel Sao Paulo
Tivoli Hotel Sao Paulo
Tivoli Mofarrej - Sao Paulo Brazil

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