We made a reservation to stay at this hotel.
My brother checked in on 27 December and discovered that your pool is under construction. The hotel agreed to move them over to the Renaissance Hotel on the same terms their booking was made under.
They asked the staff of Tivoli to arrange the same for myself.
Upon my arrival on the 28th, we found out that your staff never made my reservation.
This caused us to do the booking via the internet. Your staff assured me it will be the same booking terms as at Tivoli hotel. Now I encountered a few problems:
• My brother is paying a much lower rate at this hotel as I am.
• The rate I am paying is also much higher than what I would have paid at your hotel.
• My wi-fi is not included.
• I did not receive a R$ 100 voucher from your hotel as promised
This whole issue has been very inconvenient for all of us! We had no issue using your hotel if you complied with your advertised facilities and standards.
I wrote an email to the hotel manager, and they just don't respond!
- Official Description (provided by the hotel):
- Welcome to São Paulo - the economic and cultural capital of South America, its largets city and home to over 70 nationalities. Vibrant, diverse and utterly fascinating. In the exclusive Jardins neighbourhood, minutes away from the acclaimed São Paulo Museum of Art Assis Chateaubriand, the luxurious Tivoli Mofarrej São Paulo Hotel is an urban oasis. With its soaring lobby, stunning pool and frequent showcasing of contemporary artists, the hotel attracts celebrities, heads of state and royalty alike. Among the wide range of rooms, discover the one that suits you best. Inspire your taste buds with our indulgent cuisine: the lively Bistrô or the poolside Narã lounge. Take advantage of our world-class Conference and Events Centre with its 7 meeting rooms, renowned for hosting seamless meetings and one of a kind weddings alike. Once the working day is done, unlock the secrets of the city with our Experience Teams, shop till you drop in the stunning JK Iguatemi luxury shopping mall, or unwind by the hotel pool and semi-tropical garden. ... more less
- Reservation Options:
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- Also Known As:
- Tivoli Sao Paulo Mofarrej Hotel Sao Paulo
- Tivoli Hotel Sao Paulo
- Tivoli Mofarrej - Sao Paulo Brazil