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“great hotel” 5 of 5 bubbles
Review of Tivoli Sao Paulo - Mofarrej

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Tivoli Sao Paulo - Mofarrej
Ranked #11 of 322 Hotels in Sao Paulo
Certificate of Excellence
buenos aires
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“great hotel”
5 of 5 bubbles Reviewed August 23, 2012

I had a beautiful and big room with a nice bathroomm front Alameda Santos View, full of light.
The restaurant at floor 23 have an excellent nigh and day view of SAO. It is expensive, 2 small tapas portion and 1 soft drink USD 35, but one time you can do it, Excellent service but they charge you for everything. A thing that I didnt know is that SAO center is very diffficult to walk for persons with mobility problems, the streets are up and down, except Paulista Ave....

  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sheineBuenosAires
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,521 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • English first
  • French first
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English first
San Diego, California
Level Contributor
92 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed August 23, 2012

This hotel is in a safe, convenient area of downtown Sao Paolo. It is lovely and my room was well-kept and elegant. They have turn down service at night and they really went out of their way to make my stay nice.

Having said that, their hidden charges are kind of crazy making. I've just gotten used to asking them "does this cost extra?" before I do anything.

Other reviews mention the coffee charges, gym charges, etc.The coffee here is Nespresso makers, which is the same one I have at home (love it). Those pods are only .60/each and they are charging 7 Brazilian Dollars (Reals) each! That is 3.50 USD.
I read and was prepared for the charges described before, but I was shocked when I went down for the complimentary breakfast and a man chased me out of the room when I left without signing a bill. He confirmed that breakfast was indeed free, but the coffee was 11 Reals each in the breakfast room! It is not easy to make 3.50/cup seem like a deal, but he did just that. I am still here and drink coffee in my room before going down to breakfast.

Hotels charging for coffee might be a standard thing here in Sao Paolo, so check around before saying no to this really elegant place. They have cabanas by the pool and a lovely lounge with free wifi and live music at various times. The beds are super comfortable by South American hotel standards and the rooms have individual AC controls (and AC works). The food is just ok there, but their recommendations for dining out are always amazing.

Traveller Tip: The hotel uses both US and Europe voltage. You can bring US or Continental Europe appliances. Other countries' appliances will need an adapter.

  • Stayed August 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Beverly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago, Chile
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed August 15, 2012

This is first time in 52 countries that I have found and over $300 a night minimum price hotel that has most of their services charges as extras,,,,
Just a few examples: The tipical coffe at the room is almost $ 4 dollars, and they charge you by each cup that you made at the room,,,
Fitness Center, altough is in the same building you have to pay $ 15 because they give it to an external company,,,,and guest has to pay regular.
The rooms are noisy (you wake up every time that the room next doos flush the toilet) and tiny small,,,
The area is nice (jardims) but for the same price you have better options in traditional five stars hotel chains.
Never again!

Room Tip: Pick another Hotel!
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  • Stayed August 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Ruben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed August 3, 2012

Nice hotel. Our room was massive and it was just a basic twin room. It wasn't clear from the website that you have to pay to go to the gym. To get to the swimming pool you have to walk through reception and the bar. Good location. Helpful staff but for the price I would have expected a slightly higher more discrete level of service.

  • Stayed April 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ArtemisLDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mendes, Rio de Janeiro, Brazil
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 29, 2012

Nice rooms , comfortable, clean, silent.. I recommend! Thank you Tivoli!
But you have to make sure you are on this floor.

Bedrooms have nice lightning...good illumination.

Se vc tiver sorte e pegar um quarto no 19th andar, vai gostar, os quartos são comfortáveis, como deveriam ser em primeiro lugar..

  • Stayed July 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eleison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Treasure Island, Florida
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed July 1, 2012 via mobile

The Tivoli Hotel has no clue what type of service is necessary to be considered a World Class Hotel. The lobby is impressive but that is wear everything stops. The rooms are clean, worn and noisy. The staff is nice but the service is questionable. My room wasn't cleaned one day until 6:00PM. Really! Drinks in their signature lounge were ridiculously expensive. $25 US for a Grey Goose Rocks. The food is ok but nothing special. The best part of this Hotel is the location. I really have no reason to return to the Sao Paulo Tivoli Hotel.

Stayed July 2012, traveled solo
Helpful?
1 Thank ColonelTJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed June 23, 2012

Recently stayed at the Tivilo Sao Paulo Mofarrej for business. The hotel itself was beautiful, especially the lobby and bar area. It is centrally located, and in a safe city location overall. The rates were very high, with little additional value-add. Room was clean and comfortable, however hallways looked worn. The check-on process was painful. I arrived at 3:00 pm and had to wait over an hour for my room. The extras add up, and I was especially disappointed that internet access was not only fee-based, but $15 a day! I'm likley to try another hotel in the area when I return.

  • Stayed June 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Janet P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tivoli Sao Paulo - Mofarrej

Property: Tivoli Sao Paulo - Mofarrej
Address: Alameda Santos 1437 | Cerqueira Cesar, Sao Paulo, State of Sao Paulo 01419-002, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Sao Paulo
#11 Luxury Hotel in Sao Paulo
#18 Family Hotel in Sao Paulo
#21 Romantic Hotel in Sao Paulo
#26 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Tivoli Sao Paulo - Mofarrej 5*
Number of rooms: 217
Official Description (provided by the hotel):
In the Jardins district, just a block away from Avenida Paulista, discover the Tivoli Mofarrej - São Paulo Hotel, in the heart of the city. Whether you are travelling on business or for pleasure, this five star hotel in São Paulo has everything you need to ensure an unforgettable stay. Redecorated rooms, top-level meeting rooms, the largest presidential suite in Latin America. While you're there, take the opportunity to go to the theatre, visit the city's museums, enjoy the scent of the flowers and woods of Brazil and shop at top stores. Everything is so close at hand right next to this luxury hotel in downtown São Paulo. ... more   less 
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Also Known As:
Tivoli Sao Paulo Mofarrej Hotel Sao Paulo
Tivoli Hotel Sao Paulo
Tivoli Sao Paulo - Mofarrej Brazil

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