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“Best location and amazing hospitality” 5 of 5 bubbles
Review of L'Hotel PortoBay Sao Paulo

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L'Hotel PortoBay Sao Paulo
Ranked #8 of 322 Hotels in Sao Paulo
Certificate of Excellence
Saas-Fee, Switzerland
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Best location and amazing hospitality”
5 of 5 bubbles Reviewed April 21, 2014

I stayed there on a business trip for one night. The hospitality was great, the location absolutely perfect, the breakfast buffet delicious and I slept like a princess as the bed was very comfortable. Also the welcome fruit platter was amazing. Would stay there again!

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Shantili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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953 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 19, 2014

I have stayed at this hotel a number of times but this last visit was truly the best. The staff was spectacular and it felt like a 5 star stay. They never said no, or sorry. Everything that we needed was provided. Rooms were comfortable. The location is close to restaurants, the metro, and Av. Paulista.

Room Tip: All rooms are great
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank M Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed April 15, 2014 via mobile

The hotel was beautiful and was secure, had a great ambiance and had a fantastic breakfast laid out - the main things for a business hotel. They were also accommodating of visitors and extra occupants in the room (as my family joined me later).

The only issue I had was that the room was not available on time. After coming off a long flight, sitting in SP traffic for 2 hours, I had I wait another 2 hours for my room. I am sure there were other rooms available as the hotel wasn't particularly busy, and I was told for 2 hours that my room was 'being set up'. Outside of this, no issues.

Stayed November 2013, traveled on business
Helpful?
1 Thank Roshposh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed March 29, 2014

Our first time in São Paulo and this was a great hotel to stay with. Alexandre is the best front desk staff we have encountered in all of Brazil. Not only was he informed, but he was helpful and went out of his way to make sure we had all the options available to us. Internet pretty crappy in the room but that is par for the course in Brazil. Probably not a true five star property in European or North American standards but as good as it gets in SP.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JF K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey, California
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed March 29, 2014

This is a modern hotel with an old-fashioned elegance to it. The furnishings have a 1960s vibe - but not a modernist 1960s vibe, if that makes sense.

The bedroom was roomy enough for a weeklong stay, with a nice firm bed and a pair of flip-flops provided for me. Every night the turndown service left me candy and a weather report for the next day. It took me a couple of tries to get the TV sorted, but once I did it was great. My only complaints: the room came with only one chair. I would have liked to have had one at the desk and one at the table, and my window looked out onto a construction project. However, Sao Paulo seems to be one big construction project right now, so I think the latter was unavoidable.

The bathroom was a compact version of my ideal bathroom, with a powerful shower head, a moveable makeup mirror and great L'Occitane toiletries.

The housekeeping staff was great and even folded my clothes for me when I left them in a pile on the bed one day. I didn't expect that but I was sure delighted by it.

The service was excellent - the staff spoke fluent English but was also willing to help me practice my scraps of Portuguese. One odd thing - I contacted the concierge desk a couple of times about salon services and they had some suggestions but did not seem to really know what salons were open that day, nor did they offer to make an appointment. This may be a US/Brazil cultural difference, however.

The restaurant was solid. The breakfast buffet every morning offered up a wide array of breads, fruits and yogurts, and the staff also cooked up omelets to order. Some of the fruits were ones I'd never seen before, which gave me the chance to try new things. I had lunch there one day and dinner from room service another day, and both meals (lemon bow tie pasta / artichoke risotto) were outstanding, on a par with the better restaurants I dined at in Sao Paulo.

The location is great, right off Avenida Paulista. It's close to MASP and a lot of shopping.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rednikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 21, 2014

I needed a centrally located hotel that was both comfortable, would allow me to work in the evening in comfort and would feel safe in Sao Paulo. This hotel delivered on all levels.
Great service, lovely room and great location.

  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank nbpawley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed March 9, 2014 via mobile

Checked in this morning and initial impressions were excellent. Knowledgeable and helpful receptionist gave me excellent instructions on how I could run to local park (Ibiraprueria, a must see, especially on a sunny weekend day) and the best shopping street (Oscar Freire). I had an immaculately clean and large room on the 14th floor. 2 bathrooms which whilst small were well appointed. Ordered room service and the food was excellent. Small hiccup due to misunderstanding of food ordered over the phone, but no big deal. The location is excellent and nice to be in a hotel which isn't a large and soulless. I will be recommending this hotel to my business colleagues visiting SP in the future.

Stayed March 2014, traveled on business
Helpful?
2 Thank goco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about L'Hotel PortoBay Sao Paulo

Property: L'Hotel PortoBay Sao Paulo
Address: Alameda Campinas 266 | Jardim Paulista, Sao Paulo, State of Sao Paulo 01404-000, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Bela Vista
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Sao Paulo
#6 Spa Hotel in Sao Paulo
#8 Business Hotel in Sao Paulo
#8 Luxury Hotel in Sao Paulo
#10 Family Hotel in Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — L'Hotel PortoBay Sao Paulo 5*
Number of rooms: 84
Official Description (provided by the hotel):
The cosmopolitan city of São Paulo, the financial capital of Latin America, is the setting for the five star L' Hotel Porto Bay São Paulo. Situated on Alameda Campinas, 50 metres away from the corner of Avenida Paulista, and close to the best restaurants, bars, museums and stores selling the most emblematic brands in the world, L' Hotel Porto Bay São Paulo offers a central location without the bustle of the main avenue. Designed in a European style, the sophistication of this boutique hotel is perfectly complemented by high standards of service and comfort. Particular care has been taken with the quality of products and materials used in the hotel. Single pieces of Art can also be found, for example the presence of a Flemish tapestry woven in Brussels in the second half of the XVIth century bought at a Christie's auction in London. This 84 room boutique hotel has a restaurant, SPA, indoor pool, gym and offers a very personalised standard of service. Special occasions, weddings, shopping, art and culture... Special, personalised events designed to meets its guests' requirements. L'Hotel Porto Bay São Paulo offers free Wi-Fi throughout the whole hotel. ... more   less 
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Also Known As:
L'Hotel PortoBay Sao Paulo Brazil

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