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“Excellence incarnate”

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Hotel Fasano Sao Paulo
Ranked #3 of 323 Hotels in Sao Paulo
Certificate of Excellence
San Francisco, California
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellence incarnate”
5 of 5 bubbles Reviewed August 8, 2012 via mobile

My wife and I stayed here for three nights. The staff seemed to know our names after half a day and went out of their way to make restaurant recommendations and bookings as well as arranging cars and taxis. They got us difficult tables where we wanted to eat when we wanted to eat there. The rooms are well appointed with windows that open. The beds were comfortable and with the blackout curtains we slept great. The fasano felt less like a hotel and more like a well staffed home. M

Stayed August 2012, traveled as a couple
Helpful?
2 Thank sfboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mottad, Public Relations Manager at Hotel Fasano Sao Paulo, responded to this review, August 10, 2012
Dear Guest,

First of all, on behalf of Fasano Group, I'd like to thank you very much for your comments about our hotel. We are thrilled to know that you and your wife had such an enjoyable experience. We do our best to make sure our guests feel at home when they are staying with us, and our concierges strive to offer the best experiences São Paulo has to offer. Our guest services team will be happy to hear your comments.

We look forward to the opportunity of welcoming you again.

Happy travels!

Warm regards,
Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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549 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
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English first
London
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed August 3, 2012

I just loved the decor and styling of this hotel. We came back late one night and went into the bar - not expecting much - but there was this utterly amazing band of three men in their 70s - drum, piano, guitar and a beautiful singer who could have been their granddaughter. They were fantastic! Service in the hotel is impeccable. I wish I could have stayed longer. Excellent location.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArtemisLDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Public Relations Manager at Hotel Fasano Sao Paulo, responded to this review, August 7, 2012
Dear Ms Dido,

We are very pleased to hear your comments about our hotel, and I am certain that Mr Mario Edson and Mr Moacyr Zwarg will be thrilled to know you so enjoyed your time at Baretto. We hope to be able to welcome you back shortly.

Warm regards,
Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed July 15, 2012

Top quality rooms and service. Ideal for highest-class business travelers. Check-in staff spoke excellent English and were professional.

Excellent bar menu and jazz club, with sexy women often seen in the lobby.

Room service cleaned up a broken glass with no fuss.

Style is modern-minimalist, with not-so-hidden traditional worn-look furniture; very interesting.
I was confused a little about the open windows beside the toilet, and the curtain controls weren't obvious. Located in crowded Sao Paulo, the hotel lobby with give you a crowded, constrained feel.

Cool location close to high-end restaurants and the fashion district.

5*****

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BMfromON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mottad, Public Relations Manager at Hotel Fasano Sao Paulo, responded to this review, July 17, 2012
Dear Sir,

On behalf of the Fasano Group, I'd like to thank you for your comments. We are very pleased to know that you enjoyed your stay at our hotel in São Paulo. I also wanted to thank you for the feedback regarding the curtain controls, I have personally passed this on to our guest relations staff to ensure that future visitors are briefed more fully on our system.

We hope to have an opportunity to welcome you again shortly.

Best,
Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
142 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed June 18, 2012

In terms of service I consider this to be the top hotel on Fasano's chain. Besides it's top location, incredibly sophisticated decor in the rooms / public areas and excellent bar/restaurant, you can be sure you will treated very well.
I was upgraded to a deluxe room, which is quite roomy and I believe stands on higher floors, with a partially obstructed view of Jardins' residential neighborhood, with lots of green. Mattress and linen to die for and a very good bathroom (a bit disappointed with the shower, comparing to other Fasanos). They also gave us a great fruit platter, massage vouchers and a yummy chocolate cake as welcome amenities.
I must say the only downside is that they charge (a lot) for wifi service, which I find outrageous nowadays.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cadi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Public Relations Manager at Hotel Fasano Sao Paulo, responded to this review, August 1, 2012
Dear Mr Cunha,

Thank you very much for your positive feedback regarding your stay at our hotel. We are happy to hear you enjoyed your stay, and always glad to be able to upgrade our guests whenever possible.

We are concerned about your problem with the shower--if you have the opportunity, we would appreciate it if you could please email us to discuss further, perhaps there was a problem with your room which we of course need to address. The address is pr@fasano.com.br

Regarding the wireless internet charge, unfortunately the cost of high speed internet in Brazil is still quite high, and as such we are unable to offer our 10 Mbps connection for free. Since not all of our guests use the wireless internet, and in order to refrain from adding on to our room rates, we chose not to include it in the daily rate. We do offer complimentary internet access in our business center.

Again, we thank you for choosing to stay at Hotel Fasano São Paulo and we hope to have the opportunity to welcome you again in the near future.

Best,
Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belo Horizonte, MG
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed May 28, 2012

From the bar at the entrance to the gym at the top floor, everything in between is great. Really well located with really good rooms. Great service, restaurants, jazz bar (Barreto), food. Never understood why charge for wireless internet though.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrenoBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Public Relations Manager at Hotel Fasano Sao Paulo, responded to this review, August 1, 2012
Dear Mr Breno,

First of all, thank you very much for your enthusiastic review. We are happy to know you enjoyed your stay with us, and especially pleased that you were satisfied with your room and had a chance to enjoy Baretto.

Regarding the wireless internet charge, unfortunately the service is still quite expensive in Brazil, and in order to offer it at a very high speed. We are studying how to improve this service and potentially offer it as a courtesy in the future. We do offer complimentary internet access at the computers in our business center.

We hope to be able to welcome you again at Hotel Fasano São Paulo and look forward to your next stay.

Best regards,
Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brussels
Level Contributor
135 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed May 11, 2012

Everything is perfect in this hotel : the rooms , the service , the location . I will definitely get back there .

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brutravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gibraltar
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed March 31, 2012

I came into Sao Paulo a few years ago with my wife not really knowing what to expect and had been recommended the Fasano as a top stop.
Absolutely loved the hotel, and got much more out of the city than we expected on a relatively short stay. That can only really be credited to the hotel staff, location and recommendations as we really were flying blind.
Our room was fantastic and I absolutely loved the small top floor pool with the view out to the city. Hanging out in the bar of the hotel, with some classics being played out and laying back to enjoy the vibe was superb. It kind of feels like what you would expect the classic brazil city experience to feel like so they are definitely doing something right.

  • Stayed July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pillarofhercules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Fasano Sao Paulo

Property: Hotel Fasano Sao Paulo
Address: Rua Vitorio Fasano 88 | Jardins, Sao Paulo, State of Sao Paulo 01414-020, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Sao Paulo
#3 Luxury Hotel in Sao Paulo
#4 Family Hotel in Sao Paulo
#6 Business Hotel in Sao Paulo
#7 Romantic Hotel in Sao Paulo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Fasano Sao Paulo 5*
Number of rooms: 60
Official Description (provided by the hotel):
The Fasano family has, for over a century, created some of the best gourmet dining environments Sao Paulo has to offer. It brings this talent to the management of the most charming hotel in the city, the Fasano hotel. Isay Weinfeld and Marcio Kogan have crafted a distinctly elegant 1930's throwback style ambiance where modern meets the richness of classic designs. Such work can be seen in the facade bricks, imported from England, and the lobby's marble beams from Rome. All rooms are equipped with the newest technologies and styled in fine European elegance. ... more   less 
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Also Known As:
Fasano Hotel Sao Paulo
Fasano Sao Paulo
Hotel Fasano Sao Paulo Brazil

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