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“5 starts 4 starts service”
Review of Hotel Unique

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Hotel Unique
Ranked #3 of 321 Hotels in Sao Paulo
Certificate of Excellence
Dubai, United Arab Emirates
Level 6 Contributor
244 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
“5 starts 4 starts service”
Reviewed January 16, 2014

the hotels looking good from outside , these kind of hotels doesn't comparison it with hotels like 4 seasons or so at all , the hotel service 4 starts the bathroom was normal its a bit getting old the swimming pool was dirty don't except too much i might be extremely picky put in mind :)

  • Stayed December 2013, traveled solo
    • Value
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Helpful?
Thank Spoow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa O, General Manager at Hotel Unique, responded to this review, January 18, 2014
Thank you for sharing your experience with us.
We appreciate your comments and will share with the team since we are constantly looking for perfection and for an oustanding service, expected for a 5 star hotel.
I hope to be able to welcome you back in the near future.
Sincerely,
Melissa Oliveira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (64)
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English first
London, United Kingdom
Level 4 Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 10, 2014

Unique is definitely the word! At times the hotel's design feels like it was deliberately engineered for maximum strangeness, but overall it works. I am not sure I'd want to live across the road from this quirky looking place though!

The best things about the hotel - the view from the roof is great. If you're a hotel guest, as opposed to just a regular diner/drinker at the bar, you get a private area near the pool. Cocktails were delicious and not too expensive, given the beautiful surroundings. The indoor pool and gym is beautifully designed - the gym has a glass floor so you can see down into the pool below. There's a waterslide (with a hot water shower that splashes you before you slide down into the pool!) - I felt like a kid again. It was great. The gym has everything you could need. Staff are friendly, although sometimes you feel like you're being watched a little too closely. The beds are super comfortable with premium bedding and a mattress that you just melted into.

The most annoying thing about the hotel - the neighbourhood. This hotel isn't near anything. There is a bus stop out front, but if you don't know SP very well you'll be spending a lot on taxis.

  • Stayed January 2014, traveled as a couple
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Helpful?
Thank Christian_Taylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa O, General Manager at Hotel Unique, responded to this review, January 13, 2014
Dear Sir,
Thank you for your great words expressing your feelings about your experience at Unique!
I am glad you pointed some of our differencials and service.
We are located on a residencial area in São Paulo and very close to the most important park in the city, the Ibirapuera park.
We are also within 10 min from Paulista Avenue, Jardins neighborhood, from the most important malls and the financial districts. Good location for leisure and for business.
We hope to welcome you back on your next trip to Brasil and to help you organize your agenda around here.
Wish you a great 2014!
sincerely,
Melissa Oliveira
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Los Angeles area
Level 4 Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed December 8, 2013

A very comfortable hotel in a complicated city. We enjoyed our stay at Hotel Unique. It was fine. Service was relatively good although somewhat frustrating at the hotel rooftop bar (timing, menu, etc.). Room and bed were comfortable. Would consider staying again if needed to be in Sao Paulo for a specific reason.

  • Stayed November 2013, traveled as a couple
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Helpful?
Thank Kate133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa O, Gerente geral at Hotel Unique, responded to this review, February 28, 2014
Hi Kate,

We´re very thankful for your feedback and glad you enjoyed being at Unique.

As you said, Sao Paulo is a really complex city. With that in mind, Hotel Unique was carefully designed to turn our guests´ visit to one of the most important Brazilian´s cities into an memorable experience through the design, the attention to details and the love for serving.
Following Hotel Unique´s footsteps, our rooftop restaurant was conceived to be a leading edge spot in Sao Paulo too. Our attentive staff is always ready to please and delight each customer in a personalized way both with unparalleled service and our distinguish cuisine. Last, but not least, our guests can count on the amazing view of the city from our terrace, which is considered one of the best places to watch São Paulo´s skyline.

Hoping to see you again soon,
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Wuppertal, Germany
Level 6 Contributor
170 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed December 8, 2013

Having lived in Sao Paulo for two years and visited the city many times prior and since, I had always admired this Hotels architecture from the outside as well as from the roof in Skye Bar that I had visited previously. On our last trip to Sao Paulo we decided to spend our last night as a special treat in this Hotel. The reception and staff were very professional, attentive and explained the Hotel and room in all detail. We were served Champagne during our check in - a very nice touch - making the experience feel special. The architecture of the building is really breathtaking and we spend some time exploring and admiring different areas of the hotel. Breakfast (not included) was excellent and enjoyable. Our room was light and airy with every technical gadget you could want. The bathroom had a tub as well as a shower stall - all done with watercolored glass mosaic tile. Bed very comfortable with great linen.These are the good parts.
I do need to mention that our room as well as the bathroom are a bit worn and could stand a renovation. The tile in the shower showed signs of wear as well as the shower door and the paint on the bathroom door (bottom chipped off). Now all this did not make the experience any less enjoyable - however, for this price and also for the reputation of this hotel I would have expected perfect. All in all we did enjoy our stay at the hotel - it is really a must see in Sao Paulo.

  • Stayed December 2013, traveled as a couple
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Helpful?
2 Thank monika_everywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa O, General Manager at Hotel Unique, responded to this review, January 6, 2014
I would like to thank you so much for the great comments regarding your experience at Unique.
We love to pamper our guests, so valuable to us.
I thank you for your constructive suggestion and Its important to mention that we have 3 rooms per month under constant renovation, every year. And 10 rooms on our low season, such as January.
We have a team of 20 employees in the maintenance department, working 24hrs to keep the hotel always new and fresh. We will check the room you stayed in and put it on the list to be renovated very soon.
I hope to be able to welcome you back at Unique to show you how important your comments are to us.
I remain at your disposal for any future assistance and wish you a wonderful 2014!!
Melissa Fernandes Oliveira
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Santa Clara, California
Level 6 Contributor
102 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed October 28, 2013

This is a great hotel to stay in Sao Paulo as it has an awesome location for the south-zone (Zona Sul) of the city. The product is well maintained - nice rooms, Bulgari amenities, very comfortable bed, great water pressure, English TV channels and great service. The front desk team is very well trained and can read guests' needs quite quickly, F&B team was also very warm and welcoming. On top of all of this, they have an amazing bar on the top floor for great meals and drinks.

Room Tip: Ask for a higher room to have a better view of the city.
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  • Stayed October 2013, traveled on business
    • Value
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Helpful?
1 Thank R_H-Bonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach
Level 5 Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 23, 2013

I stayed several times at the Unique hotel, always for business. The location is not the best since there aren't many things close by, but the arquitecture, design and decoration of the hotel is truly unique. The rooms are small but cozy. This is not a regular american chain hotel with all the amenities, it is more a boutique hotel. But you have what you need , also the staff will help you get additional request pretty fast. The best place is the roof top bar and restaurant, with a very nice view of the city.

  • Stayed September 2013, traveled on business
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Helpful?
Thank LaJusticiera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa O, General Manager at Hotel Unique, responded to this review, October 3, 2013
Thanks for sharing your comments with us. We´re very happy to know that Unique is your choice by the time you´re in city. Besides the service and the unique architecture, our location is also a plus. The building is only five minutes walking distance from Ibirapuera Park (Sao Paulo´s biggest green area), and no more than 10 minutes far from the most important financial and business districts of the city (Paulista and Luis Carlos Berrini Avenues, respectively). On the leisure side, you can explore the walking distance museums that surround us and finish your visit with an unparalleled gastronomic experience at Skye, our rooftop restaurant.
During your next stay, you can count on our Concierge service to provide you with the best (and closest) option of places to take the best of Sao Paulo.
Hoping to see you again.
Melissa Oliveira
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Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed September 8, 2013

I stayed at Hotel Unique for one night while in Brazil on business. The staff at the front desk could not be more helpful and accommodating. The room overlooking the park was well designed. Two Internet codes are given for phone and computer. The bed was very comfortable with high quality sheets and duvet. There is a pillow menu for guests. The only big disappointment was the service in the restaurant for breakfast buffet. The buffet is expensive and I had opted for a breakfast included price. Buffet was rather basic for the price. The restaurant was almost empty and as a solo guest I could not believe I had to wait over 15 minutes for anyone to ask if I needed more tea. Breakfast took over one hour when it should have been 15-20 minutes. I was asked for my room number and then they billed me for the breakfast even though it was included in the price of the room.

  • Stayed September 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank CyndeeCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabiola C, Guest Relations Manager at Hotel Unique, responded to this review, September 11, 2013
Dear Cyndee,
Thank you very much for taking your time to write about us.
We were glad that you enjoyed the hotel and our facilities.
Nevertheless, the observations about our services are more than important for us, since it is our main focus.
We always adequate the breakfast service to the clients´ profile and schedule, so that we can please either the business traveler or the leisure one.
We will bring this subject in the meetings and trainings with our staff so that the attention to details and the standards of our services is maintained.
We appreciate that you shared your experience with us and hope to see you back soon.
I remain at your disposal.
Yours sincerely,
Fabiola Carezzato
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Additional Information about Hotel Unique

Property: Hotel Unique
Address: Avenida Brigadeiro Luis Antonio 4700 | Jardim Paulista, Sao Paulo, State of Sao Paulo 01402-002, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Sao Paulo
#2 Business Hotel in Sao Paulo
#3 Family Hotel in Sao Paulo
#3 Luxury Hotel in Sao Paulo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Unique 5*
Number of rooms: 95
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Also Known As:
Unique Hotel Sao Paulo
Unique Sao Paulo
Hotel Unique Sao Paulo, Brazil

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