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“5 Days in Sao Paulo”

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Grand Mercure Sao Paulo Ibirapuera
Ranked #40 of 321 Hotels in Sao Paulo
Certificate of Excellence
Hartlepool, United Kingdom
Level 5 Contributor
95 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“5 Days in Sao Paulo”
Reviewed November 29, 2012

An apartment hotel near to the financial district, around the hotel was a good selection of restaurants and a supermarket. I was on the 12th floor, the room had a bedroom, lounge area/kitchen and bathroom. The room was tidy and functional with air conditioning, my only complaint was there was not a kettle or coffee, you had to boil the water in the microwave.

Breakfast was excellent value and a nice selection, the breakfast staff were very friendly, as were those on reception.

In summary good value hotel in a safe area

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alan t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review, November 30, 2012
Dear Guest,

Thank you for sharing your impressions with the other travelers of Trip Advisor.
We are truly concerned about your comments.

We appreciate your highlight for some of our services: Room Kettle and all our Mercure Grand staff attitudes.

Thank you once again for your remarks, and we hope to see you soon during your next visits to São Paulo city.

Cordially,

Alejandro Geis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Value
  • Cleanliness
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Gold River, CA
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 27, 2012

This is one of the worst hotels, no staff is trained. They have no idea how things work. When we were checking out Jonathan said the additional change was due to day rate when in reality it was bar charges from the night before, complete lack of training. It is shameful.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chanaka_Crystal_E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review, November 28, 2012
Dear Guest,

Thank you for taking time to share your experience at our hotel. Learning about the perception of our guests is a key issue for us because it is the only way we can know whether we are on the right track to excellent service and what we should adjust to make sure we do provide it to all of our guests. Thank you also for choosing Mercure Grand Hotel, we deeply regret that your stay at the Mercure Grand, did not correspond to your expectations of service. Managers from all areas have been informed and have passed on comments to their teams, seeking to address and resolve the faults identified by you. As a consequence of this, we are adjusting some of our procedures to meet this new demand. I know that this explanation cannot reverse the mistakes you mentioned, but once again, I would like to thank you for bringing these issues to our attention, as this is the only way we can take corrective action to remedy them. Also, we would love to have the opportunity to welcome you back to Mercure Grand Hotel in Sao Paulo and be given the chance to reverse the bad impression you took with you on departure.
Warm Regards,
Alejandro Geis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 23, 2012

This was a nice experience. Even is location itself for walking entairtement around, it is quiet central location to visit the city. Bar is very good and welcoming. Rooms are a bit dated but tthey are spacious and confortable. Bed is also very confortable. Good size for the bathroom. There is 2 tennis court an excellent condition where you can play at night and fitness room and also good. Overall a good place to stay.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Turbo986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review, November 26, 2012
Dear Guest,

Thank you for your most recent review! We really appreciate the comments about Mercure Grand Hotel Parque Ibirapuera!

We absolutely care about all our guest’s concerns; that’s why we dedicate our efforts to answer each guest survey in a personalized way. In fact, not only answering it, but primarily acting with a continuous quality system.

We definitely look forward to your return visit to take advantage of more of the Mercure Grand Hotel São Paulo Ibirapuera services.

Cordailly,

Alejandro Geis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
istanbul
Level 4 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed November 23, 2012

The room was one of the biggest I have ever stayed. The room was at upfloor and quiet. The bathroom was big .The bed was very comfortable to sleep well. The breakfast was pretty good and there are many selections. There are two negative things about the hotel.One of them is far away from downtown. You must take a cab wherever you want. If you do not mind it it's ok but if you do ,choose another hotel .The other one is if you want to use the internet at the business center you are charged!!! Everyone do not have to have a laptop or iphone..İt is not fair for the Mercury standarts hotel.Finally the room,bed,breakfast are good.The location and internet are bad..

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tolga23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review, November 26, 2012
Dear Guest,

Thank you for sharing your impressions with the other travelers of Trip Advisor.
We are truly concerned about your comments.

It is important to comment that, because of the hotel location we have been much commended: we are pretty close by the Ibirapuera Park and with easy access to the downtown or the domestic Airport. Also close from Paulista Avenue, good restaurants, shopping malls, etc.

We appreciate your highlight for some of our services: Breakfast Restaurant, Rooms, and all our Mercure Grand staff attitudes.

Thank you once again for your remarks, and we hope to see you soon during your next visits to São Paulo city.

Cordially,

Alejandro Geis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leipzig
Level 6 Contributor
144 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 14, 2012

I stayed here for a conference for a few nights.

Location: Close to Ibirapuera park. Good for running. You need a taxi for everything, but this is Sao Paulo.

Room: Standard 3* hotel rooms, nothing special

Breakfast: Many fruits, good selection, standard service

Check in and out: Standard, but ok

Hotel bar: Very good coffee, nice service

Internet: Wifi, fast and reliable

Overall: Standard hotel, nothing special.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TMG001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review, November 16, 2012
Dear Guest,

Thank you for your time to let us know about your experience with us.

Mercure Grand Hotel it will be ferbubish in the end of this year but we also care very much about our clients’ expectations and service.

Moreover, we thank you very much for your highlights regarding our service and breakfast! Make sure this important comment will be shared to our Staff.

We really hope that we can welcome you back very soon for a return visit! It is always great to hear constructive feedback from our valuable guests.

Cordially,

Alejandro Geis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 9, 2012

Within the Accor chain, the Novotel is placed two notches above the Ibis. In the real world, that's hardly the case. Having stayed many times at the (good value) budget Ibis hotels, it seemed to me a good idea to take the family to what it was described as a more comfortable and elegant option. As it turned out, there are many flaws at this hotel, not to be compensated by more comfort in the rooms, as compared to Ibis. The hotel premises are old and decaying and the quality of service follows closely.
We stayed in a two bedroom apartment (802), with a living area and only one bathroom. The furniture was scarce, the bedrooms had only the beds in them and the living area had three chairs for four people checked in. When I asked for another chair, front desk said it was the standard of Novotel to have three chairs in each apartment, regardless of the number of guests! We also had to ask for suplementary toiletries, since there was only one shampoo - but those items we managed to receive. But then again, beverages in the refrigerator were never replenished...
We had to call maintenance several times: upon arrival, the TV in the second bedroom wouldn't turn on; on the first night, the air conditioning leaked a pool of water on the floor; the lamp on the living room table wouldn't turn on - and it took the maintenance guy two visits to the room to finally fix it. To be honest, they fixed all the problems, but the real question is whether those things should happen, given the prices Novotel charges for their small rooms.
But the real hassle comes when you try to get any information from front desk. We were in town for the auto show, which took place at Anhembi - the largest convention center in Sao Paulo. But front desk wasn't able to tell us the best route to get there! The guy said he was not familiar with driving there! Also, when we asked suggestions for a pizza restaurant, front desk was only able to direct us to a single place close to the hotel which is not listed in any site of best pizzerias. We did mention other names that we have heard of and asked their opinion but the guy said he was not familiar with pizza places. Hey this is Sao Paulo, the land of italian immigrants!
In short, stay away from this Novotel; it's outdated, rooms are small and ill equipped, and with badly trained employees.

Room Tip: Best rooms seem to be in the adjacent Mercure hotel ...
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aquino22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luzon, Philippines
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed November 8, 2012

My stay at Mercure Grand Hotel was wonderful. This is as great hotel and the staff are very friendly. The hotel has a pretty nice decor, with a perfect boulangerie, one of the best In the world with fresh baked pastries and a delicious mille feuille. The breakfast was perfect also the service. The room was clean and pretty big. For sure I recommend this hotel.

Room Tip: Room with Ibirapuera Park view.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mylene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro G, General Manager at Grand Mercure Sao Paulo Ibirapuera, responded to this review, November 12, 2012
Dear Mylene,

Thank you for your most recent review! We really appreciate the comments about Mercure Grand Hotel Parque Ibirapuera!

We absolutely care about all our guest’s concerns; that’s why we dedicate our efforts to answer each guest survey in a personalized way. In fact, not only answering it, but primarily acting with a continuous quality system.

We definitely look forward to your return visit to take advantage of more of the Mercure Grand Hotel São Paulo Ibirapuera services.

Cordailly,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Sao Paulo Ibirapuera

Property: Grand Mercure Sao Paulo Ibirapuera
Address: Rua Sena Madureira 1355 | Bloco 1, Sao Paulo, State of Sao Paulo 04021-051, Brazil (Formerly Sofitel Sao Paulo)
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotel in Sao Paulo
#42 Business Hotel in Sao Paulo
#46 Romantic Hotel in Sao Paulo
#47 Family Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Sao Paulo Ibirapuera 5*
Number of rooms: 215
Official Description (provided by the hotel):
The Hotel Grand Mercure Sao Paulo Ibirapuera Park is considered one of the most upscale hotels in Sao Paulo, combining the international experience and a local touch with sophisticated and personalized services. Located 3.1 Miles (5 km) from Congonhas Airport, 21.7 Miles (35 km) from Guarulhos International Airport and next to Ibirapuera Park (green area in Sao Paulo), it also enjoys easy access to the city's main financial areas: Paulista, Berrini, Av. Brazil and Faria Lima. ... more   less 
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Also Known As:
Sofitel Sao Paulo Hotel Sao Paulo
Accor Sao Paulo
Sao Paulo Sofitel
Grand Mercure Sao Paulo Ibirapuera Brazil

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