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Hotel Grand Mercure Sao Paulo Ibirapuera
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Reviews (1,408)
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All reviewsibirapuera parknice hotelbeautiful parkrooms are spaciousexcellent breakfastfitness centerboulangeriepaulobusinesstennisbrazilfixturesparquesupermarketkettleplugssauna
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Reviewed September 16, 2012

I can't fault the service - it was superb. The room was also spacious. However there was a smell of old mould, something kind of typical of the city but that I would have hoped to escape in an upmarket hotel. The furniture was old style also. The breakfast could also have been better. Nevertheless I slept very well there; I suppose it was good value for money, but I probably would look for a better place next time. The location isn't the best either... there are probably better choices nearer to Paulista.

  • Stayed: August 2012, traveled with family
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1  Thank brunsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro G, General Manager at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this reviewResponded September 17, 2012

Dear Guest,

Thank you for your time to let us know about your experience with us.

Mercure Grand Hotel it will be ferbubish in the end of this year but we also care very much about our clients’ expectations and service.

To better understand your case about hotel rate, we really appreciate your direct contact with me, and we will certainly analyze it to properly assist you.

Moreover, we thank you very much for your highlights regarding our service and breakfast! Make sure this important comment will be shared to our Staff.

We really hope that we can welcome you back very soon for a return visit! It is always great to hear constructive feedback from our valuable guests.

Cordially,

Alejandro Geis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2012

This hotel has a very good value for money considering the offer that exists in São Paulo.
Plus:
- Breakfast has a good variety of food and well supplied
- Free wifi on the room and common areas
- Nice French bakery
- Spacious rooms and bathrooms - they need to be updated but still they are nice
- Friendly staff that sometimes it compensates for some slow service (eg. bar)

Minus
- despite central location it's not a very good area to walk around

Room Tip: My room had good wifi signal, it was close to the elevator.
  • Stayed: August 2012, traveled on business
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1  Thank Paulacns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro G, General Manager at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this reviewResponded September 3, 2012

Dear Paula,
Thank you for your comments and review. We do appreciate your nice observations and we hope to host you again in your next visit to São Paulo. We look forward to having you back again to enjoy our fabulous bedding!
Do remember that we value your feedback. Thank you very much indeed!
Cordially,
General Manager

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Reviewed August 27, 2012

This area is not safe after dark. You should not walk anywhere after dark in this area. Take a cab. The hotel itself is very nice. The rooms are updated, but remember that this is a European chain, not US. No in room coffee or ironing board. WiFi is weak and the hotel eatery isn't open every evening. No executive floor for those with status. No free breakfast. That said, the coffee shop in the lobby, the staff, the rooms, and the service are all great. Just don't expect what you get in a USA style business hotel and don't expect to walk to dinner near by.

  • Stayed: August 2012, traveled on business
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2  Thank joelinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro G, General Manager at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this reviewResponded August 28, 2012

Dear Joelinda

At Mercure Grand Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for your comments concerning the "hotel place". We are constantly improving our guest's services, especially when we receive comments that make us the opportunity to act in this way.

Regards,
Alejandro Geis

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Reviewed August 7, 2012

Stayed at the hotel while on a business trip. It was a nice surprise as I have stayed in many hitels in Sao Paulo and few give you this kind of value for the price. Very well located, clean and tidy, excellent breakfast and food in general.
Service is also good.
Conveniently located in front of the big Ibirapuera park in the neighborhood of Itaim.

  • Stayed: May 2012, traveled on business
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1  Thank Eduardo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro G, General Manager at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this reviewResponded August 8, 2012

Dear Eduardo,

Thank you for your comments and review. We do appreciate your nice observations and we hope to host you again in your next visit to São Paulo. We look forward to having you back again to enjoy our hotel. Do remember that we value your feedback. Thank you very much indeed!
Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2012

I have recently stayed at Mercure Grand Ibirapuera and it was so nice to see that the same quality and warm reception are still there, even after the rebranding. The rooms are very clean and well equipped. The fitness center is quite decent for a hotel and the front desk staff is extremely dedicated and well prepared. I would say that the strongest points of this hotel would be its location (very close to the ibirapuera park) and the warmth of the brazilian staff.

Room Tip: Ask for a room with balcony, because those are the ones with the Ibirapuera view.
  • Stayed: June 2012, traveled on business
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1  Thank Hugo-Hemato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro G, General Manager at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this reviewResponded July 23, 2012

Dear Sir,
Many thanks for your comments through TripAdvisor regarding your recent stay at the Mercure Grand hotel. It is always a pleasure to receive positive feedback which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Many thanks again for sharing your experience and we hope your next visit to São Paulo will be as pleasant as the previous one.

Sincerely yours,
Alejandro Geis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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