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Reviewed November 1, 2012

The room is small but functional. My room had 2 twin beds which were comfortable. The first night the air was not working, I told the front desk in the morning and it was fixed immediately. The first night the internet in the entire hotel was not working. It was fixed the next day.

The price of the room and the restaurant is reasonable. I hope you like scrambled eggs for breakfast, every day.

The only thing I didn't like was the shower. It looked dirty with mold in the corners.

There are not too many restaurants close by. Santo Bento is around the corner and is great Japanese food.

  • Stayed: October 2012, traveled on business
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1  Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2012

  • Stayed: August 2012, traveled as a couple
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 7, 2012

COnsidering this is a Mercure, that one is quite ok. Eventhough MErcure belongs to Accor Group this is mostly independant owners and there is not that much quality standard - then, big descrepancies from one to another.
This one is fine, quite well located.
The bedroom is actually made of 2 rooms, Living+bedroom. The bathroom is just ok.
I felt the hotel and the room was clean, service is not great.
The building is big, no charm, just functionnal to my view point.
Good option for either a business trip or a couple of days for shopping as you can find much worst in Sao Paulo....

  • Stayed: June 2012, traveled on business
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1  Thank Gualvisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 12, 2012

Dear guest,

Thank you for sharing your experience and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Rosilene Weisshaupt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2012

Stayed here for two weeks on a business trip. Nice, modern two-room suites with comfortable bed, refrigerator and microwave. No bathtub. Hardwood floors can echo with sounds in the hallway or outside.

My biggest gripe is the fact that the internet is slow to non-existant. For that reason, I would not stay here or recommend to anyone else for business. It is okay for anyone who doesn't need to work. The internet is so spotty you cannot even stay connected to skype for more than a minute. However, the internet in the lobby does work a bit better.

Elevators are slow, and each person much insert a key to get to desired floor. This is difficult when needing to access a colleagues room on a different floor.

Very good service, excellent food, and good location with a grocery and multiple food options within a block radius.

Room Tip: The rooms with numbers in the teens are quieter.
  • Stayed: June 2012, traveled on business
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Thank Spadionis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2012

This hotel is just as an average hotel, comfortable and well located. Carrefour Mall, Av. Paulista and few other places are within reach. They also provide decent breakfast and food. Though a little overpriced, its the best option when you are on a business trip to Sao Paulo. They also provide shuttle service to few places. Few Staff members are unable to speak English and that may be a concern at times.

Room Tip: Ask for rooms on the top floors, the view and the noise is low.
  • Stayed: May 2012, traveled on business
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Thank saurk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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