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“Slow to no internet-nice rooms, bad for business travelers”

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Mercure Sao Paulo Pinheiros Hotel
Ranked #72 of 327 Hotels in Sao Paulo
Certificate of Excellence
Reviewed June 22, 2012

Stayed here for two weeks on a business trip. Nice, modern two-room suites with comfortable bed, refrigerator and microwave. No bathtub. Hardwood floors can echo with sounds in the hallway or outside.

My biggest gripe is the fact that the internet is slow to non-existant. For that reason, I would not stay here or recommend to anyone else for business. It is okay for anyone who doesn't need to work. The internet is so spotty you cannot even stay connected to skype for more than a minute. However, the internet in the lobby does work a bit better.

Elevators are slow, and each person much insert a key to get to desired floor. This is difficult when needing to access a colleagues room on a different floor.

Very good service, excellent food, and good location with a grocery and multiple food options within a block radius.

Room Tip: The rooms with numbers in the teens are quieter.
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  • Stayed: June 2012, traveled on business
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Thank Spadionis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 - 107 of 990 reviews

Reviewed June 10, 2012

This hotel is just as an average hotel, comfortable and well located. Carrefour Mall, Av. Paulista and few other places are within reach. They also provide decent breakfast and food. Though a little overpriced, its the best option when you are on a business trip to Sao Paulo. They also provide shuttle service to few places. Few Staff members are unable to speak English and that may be a concern at times.

Room Tip: Ask for rooms on the top floors, the view and the noise is low.
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  • Stayed: May 2012, traveled on business
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Thank saurk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2012

This is OK hotel, nothing special, but good enough for business travel. Well situated close to Oscar Freire shopping street with restaurants and Vila Madalena. Wireless is very slow, better with cable although not all rooms have it. During some events, can be also quite expensive.

  • Stayed: May 2012, traveled on business
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Thank angrybird40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2012

The hotel is well located, close to Av. Paulista, Vila Madalena and the metro station Clinicas. The rooms are comfortable and spacious which is really good.
However I would expect the following things to be better, especially for the price which is not low:
- the internet connection is terribly slow and seems overloaded. For people like me travelling business it's a problem.
- the gym and swimming pool. Most of the gym accessories out of order, the water in the pool is not clean and very warm which makes it hard to swim.
- the breakfast results boring, not a big choice and every day the same kind of food.

But overall it's ok.

  • Stayed: May 2012, traveled on business
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Thank palmgg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinheiros, General Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this reviewResponded May 25, 2012

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros. .

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I hope to receive you again.


Sincerely,

Rosilene Weisshaupt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2012

I stayed for 10 days while on business and its a good spot and will certainly stay again. The room is perfectly comfortable and clean. Only minor complaint is the coffee facilities and lack of cooking utensils.

Verry near some nice resteraunts and bars and a super market a block or so away so if you have a longer stay there is plenty to occupy you and place to stock up on drinks and snacks. Traffic is ok in the area and was a handy area to get to the office to work.

The pool is interesting in that its covered but there a small area around it that I used to chill out in the sun on some loungers.

One challenge I did have was my room was prepayed by my company but the reception did not understand this. Despite not knowing it was paid they let me stay for the night until my travel company opened for business the next morning so overall quite positive.

Free wifi is frustrating unless you are working at 3 in morning and then it speeds up.

I have just booked to stay for 21 days this time next month.

  • Stayed: March 2012, traveled on business
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Thank Kriss_sCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinheiros, General Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this reviewResponded April 27, 2012

Dear Guest

We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros. .

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience again.

Sincerely,

Rosilene Weisshaupt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2012

The hotel is about 4 blocks from the subway (clinicas station).
The room is large, clean and conmfortable. No noise from the street.

  • Stayed: March 2012, traveled on business
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1  Thank Odarci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2012

  • Stayed: January 2012, traveled on business
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Thank 520mercedest
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Sao Paulo Pinheiros Hotel

Address: Rua Capote Valente 500 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-001, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Pinheiros
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Luxury Hotel in Sao Paulo
#65 Romantic Hotel in Sao Paulo
#81 Business Hotel in Sao Paulo
Price Range: $67 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sao Paulo Pinheiros Hotel 4*
Number of rooms: 202
Official Description (provided by the hotel):
The Mercure Sao Paulo Pinheiros hotel is well located, close to Avenida Paulista, Rua Oscar Freire and the Vila Madalena district with its famous Batman Alley. Also close to Hospital das Clinicas and Reboucas convention center. The hotel features refurbished rooms with a modern and functional design offering wonderful views of Sao Paulo. A hotel offering a complete range of services, such as restaurant, WIFI, parking, bar, fitness center, sauna and a charming pool. Extensive events space. ... more   less 
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Also Known As:
Mercure Apartments Sao Paulo Excellence Hotel Sao Paulo
Mercure Sao Paulo Pinheiros Hotel Brazil
Accor Sao Paulo

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