This is possibly the worst hotel I have stayed at. I spend 150 nights a year in hotels and this is the first time I have encountered truely awful service.
There are no tea and coffee making facilities in the room, my request for an iron was reluctantly met. All of the staff seemed angry about something. Even though breakfast in included in the rate it is not allowed to take it back to the room. Our welcome consisted of a 1 word demand for "Documentos!", when we left 3 bell boys watched us load bags into the taxi. There were many other little incidents. It is a shame as the room was quite pleasant, but the staff were generally unpleasant and the whole experience one we will remember and warn people of for a long timeMore
- Breakfast included