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“Poor cleaning, poor service”

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Ibis Sao Paulo Expo
Ranked #97 of 325 Hotels in Sao Paulo
GreenLeadersBronze level
Sao Paulo, SP
1 review
“Poor cleaning, poor service”
Reviewed November 7, 2011

Very bad experience in this hotel:
- reception have no time to give you a service and pass to other waiters any customer arriving,
- room lamps are dirty since month,
- telephone is dirty probably since month
- TV only 5 channel works good on the 20 declared, only spanish TVE as foreigner TV
- probably some guest was smoking as sigarette smell came into the room
- towels have probably some years..
- restaurant quality and offer very very poor
Check another hotel...
the only skill is the closest fair areas but it is not enough to book this hotel

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarloM309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis SP E, Manager at Ibis Sao Paulo Expo, responded to this review, May 18, 2012
Dear guest,

Your opinion is very important to us so we can seek the continuous improvement of our infrastructure, service and care.

Sincerely.

Ibis SP Expo Barra Funda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,294 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Level 6 Contributor
164 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed June 18, 2011

If you’re looking for a clean bed to sleep in, you can get it here, but not much else. The beds are not firm. You sink about 1 foot when you sit on the bed. Rooms are small. Long narrow work area with the most uncomfortable chair I’ve ever sat on. No heat on chilly nights.

There is only one English TV Channel. The shower is extremely slippery. So slippery, I had to sit in the stall to wash my legs & feet. Since there was nothing to hold on to, lifting one leg to wash will mean disaster. Two stiff bath towels, and no hot water in the sink. Shaving in cold water was an experience. Toilets are low flow, so plan on spending most of your time in the bathroom, flushing. 8 flushes should do it.

Breakfast is fairly nice, but is not free. ($12.00 BRL).

Internet connection is about $49.00 BRL for 7 days. This is for only ONE connection. If you have a second lap top or Android Phone like I do, you must buy THREE connections. Very slow. 10 minutes to download a 3 minute News video from CNN.

There is nothing within walking distance. Eat at the Hotel, or take a Taxi. Not even a convenience store close by to buy bottled water.

If you work 12 hours a day, and just need a place to sleep, it’s OK. Other than that, I suggest you look elsewhere. Finally, try not to step on the people sleeping on the sidewalk outside.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank JimDavisHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis SP E, Manager at Ibis Sao Paulo Expo, responded to this review, May 18, 2012
Dear guest,

Your opinion is very important to us so we can seek the continuous improvement of our infrastructure, service and care.

Sincerely.

Ibis SP Expo Barra Funda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curitiba, Brazil
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 8, 2010

Os funcionários foram hostis e implicantes, me senti mal tratada!

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Josiette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis SP E, Manager at Ibis Sao Paulo Expo, responded to this review, May 18, 2012
Google Translation
Prezado hóspede,

Sua opinião é muito importante para nós para que possamos buscar a melhoria contínua de nossa infra-estrutura, serviço e atendimento.

Atenciosamente.

Ibis SP Expo Barra Funda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro
1 review
Reviewed September 24, 2010

Sugestão : Colocar esteiras elétricas ( ginástica ) + Sauna + Hidro + Massagem . Resumindo um pequeno centro de SPA. Podendo ser cobrado pelo uso.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BAAAMARAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis SP E, Manager at Ibis Sao Paulo Expo, responded to this review, May 18, 2012
Google Translation
Apreciamos imensamente sua avaliação referente á sua hospedagem. É sempre um prazer receber impressões positivas.
Estes serão compartilhados com nossas equipes. Temos certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.

Atenciosamente,

Ibis SP Expo Barra Funda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenzhen, China
Level 3 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 27, 2008

Nice clean hotel, with reasonable room rates and very good trafic connections.
It is very suitable for a business trip, many of the staff are speaking English well.

  • Liked — good service
  • Disliked — almost no Museums / Cultural / Historical sites nearby
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank BoZ_1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis SP E, Manager at Ibis Sao Paulo Expo, responded to this review, May 18, 2012
Dear guest,

Your opinion is very important to us so we can seek the continuous improvement of our infrastructure, service and care.

Sincerely.

Ibis SP Expo Barra Funda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 25, 2006

My husband and I stayed for 4 nights in this hotel while going to the Formula 1 in Sao Paulo during october 2006. If you have stayed at Ibis HOteles before, you know what to expect: clean rooms, confortable beds, wireless internet, safety box. We always stay at Ibis hotels in every city that has it. However, the area sorrounding this Hotel is not very nice, i mean it seems dangerous expecially at night. There are 2 malls nearby (10 minutes) and a Walmart at a walking distance.

  • Liked — Clean
  • Disliked — location
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Cristina444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis SP E, Manager at Ibis Sao Paulo Expo, responded to this review, May 18, 2012
Dear guest,

Your opinion is very important to us so we can seek the continuous improvement of our infrastructure, service and care.

Sincerely.

Ibis SP Expo Barra Funda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Sao Paulo Expo

Property: Ibis Sao Paulo Expo
Address: Rua Eduardo Viana 163, Sao Paulo, State of Sao Paulo 01133-040, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Business Center with Internet Access Restaurant
Hotel Style:
#25 Green Hotel in Sao Paulo
#64 Romantic Hotel in Sao Paulo
#64 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Sao Paulo Expo 3*
Number of rooms: 286
Official Description (provided by the hotel):
The Ibis Sao Paulo Expo hotel is 30 min from Guarulho airport and 10 km from Paulista Avenida, the largest business district in Brazil. Close to shops, tourist sites, the Convention Centre and the Exhibition Centre, the hotel offers for booking 286 air-conditioned rooms with Wifi connection, including 2 adapted for disabled persons. A restaurant, a bar, snacks 24/24 and covered pay parking are at your disposal. You can book 6 meeting rooms. ... more   less 
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Also Known As:
Ibis Sao Paulo Expo Brazil

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