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“Comfortable rooms and great service (& English speaking staff)” 5 of 5 bubbles
Review of Renaissance Sao Paulo Hotel

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Renaissance Sao Paulo Hotel
Ranked #6 of 322 Hotels in Sao Paulo
Certificate of Excellence
GreenLeadersSilver level
Paarl, South Africa
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Comfortable rooms and great service (& English speaking staff)”
5 of 5 bubbles Reviewed June 17, 2014

A really wonderful hotel. We arrived at 5am after a horriffic, sleepeless day of taceling and everyone made us feel right at home. The rooms are as advertized and very comfortable, and the public spaces and bar & restaurant areas are beutifully designed and a pleasure to be in. Also located centrally enough - we would definitely recommend this hotel as he place tomstay in Sao Paulo

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TheArmchair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSP, Manager at Renaissance Sao Paulo Hotel, responded to this review, June 19, 2014
Dear South Africa Guest,
Reading your feedback makes me proud of the Renaissance São Paulo team and facilities.
I will make sure to share your review with my entire team.
To keep discovering São Paulo, you can look for our hidden gems! For example, did you know we are home to the largest Japanese community in the world, outside of Japan?
On your next trip, stop by our Sushi Bar and taste one of the best options in town!
Our Sushi chef will delight your senses and guide you through this experience.
See you soon,
Gil Zanchi | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,907 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
New York City, New York
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

This hotel is everything you expect from a Renaissance. Great service, good rooms, good gym and helpful staff everywhere.
The breakfast is really outstanding. Fruit and pastries are delightful all year round.
If looking for a taxi, try the taxi spot across the street from the main entrance. You will save plenty of $ Reales, they take US dollars too.

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Edgar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSP, Manager at Renaissance Sao Paulo Hotel, responded to this review, June 19, 2014
Dear Edgar,
Thank you for reviewing your stay at the Renaissance São Paulo Hotel.
I shared your comments with our cuisine team and they were thrilled to know about it!
On your next opportunity, book one Monday night and discover the local artist that plays in the Living Lounge Bar! The best soundtrack for a fantastic evening!
See you soon,
Vanessa Martins | Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sao paulo
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 16, 2014

I have had some great stays at the Renaissance Sao Paulo in the last 6 months. Their Executive lounge was renovated and looks great , a new Nespresso machine was added and new minibars with lots of beverages ! Great service from the Lounge people Like Andrea, Luciano and Kamila !
The main restaurant was also great with friendly service and excellent food ! I will come back again and again this year ! My daughter loved the hotel too !

Room Tip: Look for rooms away form Paulista Avenue, they will be quieter
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  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank accorhotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSP, Manager at Renaissance Sao Paulo Hotel, responded to this review, June 19, 2014
Dear São Paulo Guest,
It is a pleasure to read your feedback on trip advisor!
Also, learning that Andrea, Luciano and Camila provided a great service is a source of pride for us!
On your next stay, remember that you can take home a small part of the Renaissance São Paulo Hotel experience. Stop by the SPA and choose something from our display!
After all, we should always share good experiences, right?
Hope to host you again soon.
Ana Monte | Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Massachusetts
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 31, 2014

My family tagged along my dad's business trip here. We stayed on the 11th floor in a room with two queen-sized beds, or something similar (I did not book the room so I do not know what the actual name/description of the room would be). We could see a good portion of the city layout from the windows, which was nice. The beds themselves are plush but firm, and there are plenty of pillows of varying sizes/types so you can pick the one that suits you best. The bathrooms include a shower stall, a bath tub, a toilet, a bidet, and a very nice sink and table.
I noticed that sometimes after taking a shower, the room can become quite humid. This is easily fixable by tweaking the room temperature, or just opening the window to let the humidity escape. My only complaint about the rooms is that the walls are very thin. I could hear the people in adjacent rooms almost as if there was no wall between us. There was also some fiddling going around with the door of a room across the hall, and I could hear a lot of noise from that as well.

The lobby area is spacious and includes a bar, restaurant, lounge area, and a small area with computers (with free internet!) for public use. The restaurant is used for breakfast in the morning, and they provide a fairly wide variety of options, including fresh fruits perfectly sliced for you. The people at the front desk are incredible - they were always polite, patient, and never failed to give a welcoming smile no matter what request we had. We spoke with them frequently for a variety of reasons outside of checking in and out including requests to contact touring companies, setting up appointments, and translating. The 'bellboys' at the front of the hotel are also always willing to find you a taxi or direct you to your destination.

They have a floor just for the spa and gym. Both places appeared clean and nice. My family members used the gym a few times, but I did not utilize either space, so I am not sure I can review those places.

I had a very comfortable time staying at this hotel overall.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Esther K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSP, Manager at Renaissance Sao Paulo Hotel, responded to this review, June 6, 2014
Dear Esther,
I have no words to thank you for such a nice review.
Being a business hotel, I appreciate that our option are valuable for those staying here on a casual trip or special occasion, such as you coming along with your dad!
Next time your plans bring you to São Paulo, look for our Navigator Team! They are local experts and can help you to discover the best our city has to offer and the hidden gems that only local know how to find!
See you soon.
Vanessa Martins | Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed May 29, 2014

This is the place to stay in Sao Paulo, a class act. The recently upgraded the lobby, and added certain features. There is a theater on the bottom section, and night club on the top floor. The bar is specially designed is a hub of activity. They has a jazz band two night and another the third night. The staff is very accommodating, and I think they hire there women out of modeling school (Joke). They have one of the best Gyms and Spa in sao Paulo and all there drinks and food are very, very good.

Highly recommend.

Sal

Room Tip: if you can afford stay there.
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  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mandrake144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSP, Manager at Renaissance Sao Paulo Hotel, responded to this review, June 6, 2014
Dear Florida Guest,
We thank you for sharing your experience at the Renaissance São Paulo Hotel.
It’s great to know that the upgraded lobby reached, bar, gym and SPA reached your expectations. Also, I must say that the girls on the bar liked your words, joking or not.
Did you have the chance of trying our Signature Massage at “The Spa at Renaissance”? It is performed with Amazonia passion fruit oil and heated soaking towels, surely a good way to end a productive day.
Hope to see you soon.
Regards,
Gil Zanchi | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
109 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

I very much enjoyed my latest stay at the Renaissance Sao Paulo. It was well located in a relatively safe, clean and walkable part of town. I found the staff exceptionally helpful and all spoke good english. Lots of US business travelers throughout, but from other regions too. Club level view overlooking SP is very nice and club amenities are very welcome and well stocked. Lobby bar is always hopping. Lobby sushi restaurant is very good. Found "Jardins" restaurant for dinner to be rather ordinary with a relatively limited menu for the price.

Room Tip: High floors have good views. This time I stayed in a relatively modern looking room, during a prior...
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank gfp76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSP, Manager at Renaissance Sao Paulo Hotel, responded to this review, June 3, 2014
Dear Washington DC guest,
Thank you for reviewing your recent stay with us.
It is good to learn that you were able to enjoy our location as well as the hotel service and product.
Regarding the Terraço Jardins Restaurant, I shared your comments with our culinary team and they will work with it to improve the dining experience.
Please contact me whenever your plans bring you back to São Paulo.
It will be my pleasure to take care of your reservation.
Regards,
Nuno Ribeiro | Food and Beverage Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

Great location within walking distance of restaurants, shoppings, Paulista Ave., Oscar Freire and Subway.Wonderful lounge and gym. The room is quite comfortable with a very large bathroom with a nice sized tub! The staff is very kind and always helpful. The breakfast is awesome. No doubt I would stay here again.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AurelioFalcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSP, Manager at Renaissance Sao Paulo Hotel, responded to this review, June 3, 2014
Dear Aurelio,
We appreciate your kind words regarding the Renaissance São Paulo Hotel.
Location is really important to our guests, and as you mentioned, being in the near Paulista Ave and Oscar Freire, makes the hotel’s location very good not only for business but also to enjoy Sao Paulo like the “paulistas” do. Next time you are here, be sure to ask our team of Navigators for tips on where to go. They are local experts and are always in the know about what is happening in the city.
Looking forward to host you again.
Vanessa Martins | Director of Operation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Sao Paulo Hotel

Property: Renaissance Sao Paulo Hotel
Address: Alameda Santos 2233, Sao Paulo, State of Sao Paulo 01419-101, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Sao Paulo
#4 Romantic Hotel in Sao Paulo
#4 Business Hotel in Sao Paulo
#4 Spa Hotel in Sao Paulo
#6 Luxury Hotel in Sao Paulo
#12 Green Hotel in Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Renaissance Sao Paulo Hotel 5*
Number of rooms: 444
Official Description (provided by the hotel):
At the Renaissance Sao Paulo Hotel, we're committed to delivering you with the luxury experience of a lifetime. Our 5-star hotel is situated in downtown Sao Paulo, Brazil, within walking distance of top-quality shopping, dining, entertainment and cultural attractions. Stretch out and relax in your spacious, gracefully designed hotel room or suite; every room boasts a flat-screen TV, luxury bedding, high-speed Wi-Fi access, an ergonomic workspace, a mini-bar and much more. Stay in shape at our fully equipped fitness center, take a refreshing swim in our heated outdoor pool or satisfy your palate with innovative cuisine at one of our on-site restaurants. In addition, no stay at our hotel would be complete without a visit to our renowned signature spa. If you're looking to host a meeting or wedding here in Brazil, you can take advantage of more than 20,000 square feet of modern, flexible venue space and a certified planning team. It's all waiting for you at the 5-star Renaissance Sao Paulo Hotel. ... more   less 
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Also Known As:
Renaissance Sao Paulo Hotel Brazil
Sao Paulo Renaissance

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