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“Nice hotel, but...” 3 of 5 bubbles
Review of Hotel Mercure Sao Paulo Central Towers

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Hotel Mercure Sao Paulo Central Towers
Ranked #125 of 322 Hotels in Sao Paulo
GreenLeadersBronze level
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586 reviews from our community

Traveler rating
    139
    273
    114
    39
    21
See reviews for
95
114
69
269
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Barcelona, Spain
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 25, 2013

I have stayed in this hotel for about three times so far during my trips to Brazil. Rooms are nice and clean. There are some rooms that are old and some that are new, so if you get a new room, your experience will be a lot better. People are very nice and helpful here. The hotel is situated close to Avenida Paulista and most of the business places are easily accessible. If you walk for about 15 minutes you can reach Patio Paulista, a huge shopping mall. The laundry service is rather slow (it takes 34 hours to get your laundry back), and express laundry (same day delivery) is rather expensive. Still, for a business trip, its a great place to stay.

Room Tip: Select a newer room. Preferably 10th floor and above.
See more room tips
  • Stayed September 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MehtasKD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine T, General Manager at Hotel Mercure Sao Paulo Central Towers, responded to this review, November 29, 2013
Dear Guest,

Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely

Elaine Thomé
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed September 9, 2013

I stayed here for a week in September 2013 as it is very close to ISE business school - it is walkable, saving the need to travel in Sao Paulo's heavy traffic. Frankly, that is the only reason you would want to stay here. It is a very basic hotel, with no lounge, and no bar. The breakfast is quite good, but the restuarant is poor, with a limited menu and unimaginative cooking. There are no real alternatives in the area, which is not one you would want to walk around after dark so it is necessary to take a taxi a night - there is a taxi point outside the hotel. The rooms are being refurbished, so make sure you book one above floor 5. Even the refurbished rooms are fairly basic. My air conditioning did not work and the maintenance guy sent to mend it could not do so. And it was 29 degrees outside. My bathroom was small and it does not appear that the refurbishment extended to new sanitary fittings! There was no mixer on the shower - it has separate hot and cold taps - but the water pressure on the seventh floor was at least good. Of the two public pcs in reception, one did not work and the other had the USB slot disabled, accoring to the guy on the reception desk. And one of the three lifts was permanently out of service for the whole week I was there.
Hotel service was average at beat, with very poor English language capability, which is unusual for such a hotel.
So in summary, fine for sleeping but that's about it. And certainly not equipped for business use. If you are attending ISE, it's the only realistic option. If you are doing anything else in this wonderful city, there a plenty of other options.

Room Tip: Demand a refurbished room above level 5
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  • Stayed September 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank LondonMariner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine T, Gerente geral at Hotel Mercure Sao Paulo Central Towers, responded to this review, September 17, 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Central Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.


Best Regards
Henrique Antonio
Front office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed August 17, 2013

As usual in Mercure and Ibis Wi-Fi is free in all rooms, lobby. Fast connection with no password. -- Location: the neighborhood is hilly. There are 2 metro stations within 500 mts, but one has to cross large highway overpasses in order to get there, probably not safe after 8 PM. -- The swimming pool is a roof covered lap pool.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Conocer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine T, Gerente de recepção at Hotel Mercure Sao Paulo Central Towers, responded to this review, September 12, 2013
Dear Guest,
Receiving your coments makes our team from Mercure SP Central Towers glad.
Be sure that all our efforts are to ensure your well-being and the quality of our services.


Best Regards.

Henrique Antonio
Front Office Manager
Mercure SP Central Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

Well located in the city , nice spacious rooms with small enclosed kitchenette if needed, employees are very nice and helpful. Breakfast is fine and you can ask for and get espresso !. The meeting rooms are efficient, clean and offer choices of several sizes to meet the needs. Would suggest more check out staff as long lines with only one employee trying his best !
Over all will keep this hotel on my business ''stay'' list.

  • Stayed March 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RXPLOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine T, Front Office Manager at Hotel Mercure Sao Paulo Central Towers, responded to this review, June 5, 2013
Google Translation
Monsieur,


Nous vous remercions pour vos commentaires suite à votre séjour à Mercure São Paulo Central Towers.

C’est avec grand plaisir que nous acceptons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Une nouvelle fois, nous vous remercions de nous avoir fait connaître votre satisfaction à la suite de votre séjour.

Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur/Madame, en l’expression de nos sentiments les meilleurs.

Henrique Antonio
Front Office Manager
Mercure SP Central Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Mercure Sao Paulo Central Towers

Property: Hotel Mercure Sao Paulo Central Towers
Address: Rua Maestro Cardim 407 | Paraíso, Sao Paulo, State of Sao Paulo 01323-000, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Bela Vista
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#28 Green Hotel in Sao Paulo
#48 Luxury Hotel in Sao Paulo
#95 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure Sao Paulo Central Towers 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Mercure Sao Paulo Central Towers is in a privileged address of the city. Located in Bela Vista, with an easy access by the Avenues Paulista and 23 de Maio. In addition, the São Joaquim subway station is only 550m away. There are many cultural options in the region such as: Theaters (Renault, Sérgio Cardoso, Ruth Escobar, among others), São Paulo Cultural Center, the attractions of Paulista Avenue (MASP, Paulista Mall, Casa das Rosas, Itaú Cultural, Gazeta Theater and Trianon Park), Ibirapuera and Aclimação Park, as well as the many restaurants and bars of Liberdade and Bixiga. In addition, the hotel is close to several Hospitals such as: Beneficência Portuguesa, AC Camargo, Oswaldo Cruz, Pérola Byington, São José, Paulistano, Santa Catarina, HCor, Sírio Libanês, Sancta Maggiore. The hotel has 168 apartments equipped with: air conditioning, safe, cable tv, minibar, desk and wi-fi internet. We also have a restaurant, five meeting rooms, a gym, a dry and wet sauna and an indoor and heated swimming pool. ... more   less 
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Also Known As:
Hotel Mercure Sao Paulo Central Towers Brazil

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