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“GRAND PULLMAN”

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Pullman Sao Paulo Ibirapuera
Ranked #7 of 323 Hotels in Sao Paulo
Certificate of Excellence
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1,244 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
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English first
Jacksonville, Florida
1 review
5 of 5 bubbles Reviewed November 3, 2012

I had a very nice experience at pullman sao paulo ibirapuira. after my stay, they sent me an e-mail to value the hotel, and i just commented my experience, not expecting any answer. what a surprise when I receive a personalized feedback from the hotel, from the pullman quality management. That was amazing! it never happened with me before. i found the reception attitude pretty nice, from the checkin and during all my stay. i had a problem with the internet, but they solved after half an hour. Not a big deal... and have to say i just loved the breakfast... i will certainly come back.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kuca2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmansp, Quality & Attitude Manager at Pullman Sao Paulo Ibirapuera, responded to this review, November 4, 2012
Dear Guest,

Thank you for your most recent review! We really appreciate the comments about Pullman São Paulo Ibirapuera!

You mentioned some of our favorite words: “personalized feedback” and “reception attitude”. We absolutely care about all our guest’s concerns; that’s why we dedicate our efforts to answer each guest survey in a personalized way. In fact, not only answering it, but primarily acting with a continuous quality system. We are also glad that you had such a warm and inviting experience with our Welcome Desk team, and that our breakfast was abundant, keeping you joining us here in future visits!

We definitely look forward to your return visit to take advantage of more of the Pullman São Paulo Ibirapuera services.

Cordailly,

Rodrigo Oliveira
Quality & Attitude Manager
Pullman São Paulo Ibirapuera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cph
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed November 1, 2012

Sao Paulo is a very large city. Quite a journey to go from airport to a hotel and to call transportation in Sao Paulo a sightseeing tour would be an exaggeration . In such a city you need a comfortable home base if you are on a longer business travel. I have found such a place. Hotel Pullman is located not to far from airport, close to a the city’s “central park” , close to many large company addresses and with an excellent quality inside the hotel.

Most of all thanks to a competent, friendly and service minded staff, I think.

The room was nice for lodging but also for work in early morning and late evening. Coffee machine really a plus. OK minibar. No iron but access to a room in basement equipped for that. Good laundry service. Bathrobe - convenient if you take elevator to a small swimming pool in the basement. Internet connection included - remember to switch on and off if you are using more devices. The view from the room is - yes, your guess is correct - most of all Sao Paulo traffic.

Fitness room with modern equipment is in basement. I didn’t have the time to take advantage of other leisure opportunities, but I look forward to do that next time.

The restaurants are excellent. I really appreciate a good breakfast restaurant and you get it here. Right start of the day and again - thanks to a friendly and professional staff. The dinner restaurant has a limited menu but in high quality for an acceptable price. The bar area is fine too.

As said the surroundings are not exciting and don’t flash any kind of valuables if you walk to get some air. But just around the corner you can find excellent sushi restaurant, Italian restaurant and more. If you go there for 2 weeks as I did you need to see something else than only the hotel’s restaurant.

A good local base. Will go there again !

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ofy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmansp, Quality & Attitude Manager at Pullman Sao Paulo Ibirapuera, responded to this review, November 1, 2012
Dear Guest,

Thank you for the great feedback and for sharing your experience at Pullman São Paulo Ibirapuera.

It is so nice to hear that our staff went the extra mile to make you and your stay more comfortable. It is great to hear that you had a good stay with us, we are happy that our guest rooms and facilities met your needs and expectations.

Our central location, pretty close to the Ibirapuera Park, makes us an ideal location for both business and pleasure travelers alike!

We really appreciate your kind words and look forward to passing them on to our staff. Great feedback like yours helps us strive to be even better. We hope to welcome you back soon.

Cordially,

Rodrigo Oliveira
Quality & Attitude Manager
Pullman São Paulo Ibirapuera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 29, 2012

Pullman is a good hotel with decent rooms.
I missed iron board in room (need to take shirt downsstairs as need it promptly).
Location is excelent near Ibirapuera park.
Good breakafast and staff was friendly.
Design is cool but hotel is not a true 5 stars.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flavio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmansp, Quality & Attitude Manager at Pullman Sao Paulo Ibirapuera, responded to this review, October 30, 2012
Dear Guest,

Thank you for taking the time to write about your recent stay at Pullman São Paulo Ibirapuera. We are glad to hear you choose Pullman for your visit in São Paulo city. It is very nice to know you consider the location an excellent benefit! We are glad that you appreciated the breakfast and also all our team’s kindnesses.

We regret that you missed iron board in room. We clarify that we offer two possibilities in case of ironing, as we have the systematic laundry service which the pricing charged will depend on how fast the guest needs to receive his/her clothes back (it could be a regular service, an express or an urgent one); and, as you mentioned, there is another alternative for ironing: the hotel self-ironing room (special place, functionally dedicated to this facility).

Thank you for your loyalty. We hope that you will consider staying at Pullman São Paulo Ibirapuera again so that we may show you the gracious hospitality and superb service for which we are known around the world.

We do value your important remarks, and we do analyze it appropriately, as our goal is continuously exceed our guests’ expectations!

Cordially,

Rodrigo Oliveira
Quality & Attitude Manager
Pullman São Paulo Ibirapuera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed September 24, 2012

The hotel is in a great location. Services are excellent including all amenities. Have breakfast at the hotel, Dinner was excellent as well.The staff is very accommodating and willing to help at all times... .the doorman is very knowledgable and assists you in getting to your location in the city.....give yourself plenty of time to the Airport. my second visit to this hotel......i recommnd the hotel - well done!

Room Tip: high floors in the hotel, ask ahead for an iron and ironing board.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Keith W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmansp, Quality & Attitude Manager at Pullman Sao Paulo Ibirapuera, responded to this review, October 2, 2012
Dear Guest,

Thank you for this wonderful review! We are happy to know that you are a frequent guest from Pullman São Paulo Ibirapuera and enjoyed the location, the room amenities, the breakfast, the dinner and all our team, especially our Captain Door, Mr. Anilton.

We hope to continue receiving you during your visits in São Paulo city. Make sure we will do our best to always offer you a very pleasant experience!

Cordially,

Rodrigo Oliveira
Quality & Attitude Manager
Pullman São Paulo Ibirapuera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed September 23, 2012

Stayed here for 5 nights this past week.

The rooms don't have carpet nor hallways have carpet. Rooms are just OK, and the TV had only 1 English channell (CNN) or maybe a second at night. For some reason the TV turns on to a single Chinese station, although I didn't see any Chinese guests.

Breakfast was very nice. Nespresso machines, fruit, pastries, eggs, meats, cheese, and usually a few Asian fare (dumplings, salmon, rice).

The gym is large, 8 to 10 running machines, lots of weight machines. A small swimming pool, outdoors but covered.

Small lobby, interesting European-type stying. In the evenings a DJ plays nice tunes.

The area has lots of restaurants of various cuisines and price points, but the area isn't really interesting to walk around in.

The staff were nice, no complaints at all there.

All in all I'd rather give this 3.5 stars than 3, but I think 4 is being just a wee bit too generous.

Still, I wouldn't mind to stay there again, for business in the nearby area.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigCitiesBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmansp, Quality & Attitude Manager at Pullman Sao Paulo Ibirapuera, responded to this review, October 2, 2012
Dear Guest,

Thank you for sharing your impressions with the other travelers of Trip Advisor.
As a frequent contributor, we can see you have the opportunity to experience many stays in many different hotels. We are truly concerned about your comment.

It is important to comment that, because of the hotel location we have been much commended: we are pretty close by the Ibirapuera Park and with easy access to the downtown or the domestic Airport. Also close from Paulista Avenue, good restaurants, shopping malls, etc.

We appreciate your highlight for some of our services: Breakfast Restaurant, Fitness Center, Lobby Design (with DJ’s music), and all our Pullman staff attitudes.

Thank you once again for your remarks, and we hope to see you soon during your next visits to São Paulo city.

Cordially,

Rodrigo Oliveira
Quality & Attitude Manager
Pullman São Paulo Ibirapuera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 22, 2012

just wonderful. very nice team, good atmosphere, perfect food and breakfast. the fitness center and spa is also very nice. i felt safe and pretty comfortable there. the hotel region is good, close to shoppings. it's a nice neighborhood. I do recommend Pullman Sao Paulo!!!!!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ah1980ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmansp, Quality & Attitude Manager at Pullman Sao Paulo Ibirapuera, responded to this review, October 2, 2012
Dear Guest,

Wow, what a nice review and seems as if you have had a great Pullman experience here in São Paulo. Thank you for taking the time to review our hotel. It is lovely to hear that you experienced wonderful upscale services with our Pullman team, enjoying all our products and services.

Please visit with us in the near future. You are going to be more then welcome with us!

With kind regards,

Rodrigo Oliveira
Quality & Attitude Manager
Pullman São Paulo Ibirapuera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Sao Paulo Ibirapuera

Property: Pullman Sao Paulo Ibirapuera
Address: Rua Joinville 515, Sao Paulo, State of Sao Paulo 04008-011, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Vila Mariana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Sao Paulo
#5 Spa Hotel in Sao Paulo
#7 Luxury Hotel in Sao Paulo
#9 Family Hotel in Sao Paulo
#9 Business Hotel in Sao Paulo
#10 Romantic Hotel in Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Sao Paulo Ibirapuera 5*
Number of rooms: 348
Official Description (provided by the hotel):
Welcome to Pullman São Paulo Ibirapuera, comfort, technology, services... discover a new era for business or leisure travel! An upscale and modern hotel from Accor, located next to Ibirapuera Park, close to the main business and leisure districts of the city. It occupies a strategic location for both - business and leisure - travelers in São Paulo’s most dynamic city. About 3.1 miles (5km) from the domestic airport (Congonhas – CGH), and 15.5 miles (25km) from the international airport (Guarulhos GRU).Apart from leisure, Pullman São Paulo Ibirapuera is introducing a fresh approach to the planning of meetings, conventions, seminars and incentive events. The hotel’s approximately 2000 meters of meeting and function spaces include a spectacular Grand Ballroom, 14 meeting rooms, and a pre-function area, where flexible configurations can be provided for small or big events request.Extensive line up of dining and entertainment facilities are available at the hotel, including the It Restaurant | Bar | Tea Deli, which offers a trendy atmosphere with live cooking shows on a culinary journey. Bunk Lobby Lounge, an interactive and cozy space to chill-out as well as Fit and Spa that offers full range facilities to relax your body and soul. ... more   less 
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Also Known As:
Pullman Sao Paulo Ibirapuera Hotel Sao Paulo
Mercure Sao Paulo
Pullman Sao Paulo Ibirapuera Brazil

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