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“Adequate budget hotel but poor service”

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Ibis Sao Paulo Morumbi
Ranked #95 of 321 Hotels in Sao Paulo
London, England, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Adequate budget hotel but poor service”
Reviewed November 11, 2012

ibis budget Morumbi is quite good value for a very basic hotel in SP. But we had very poor service. We waited a long time to check in, no apology, staff were unfriendly and did not seem to care about guests, when we were finally given a room it was already occupied! So we had to return to reception and wait again for another room. Breakfast was mediocre.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jonathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Eindhoven, The Netherlands
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 27, 2012

Room: pretty small; cheap shampoo and soap served just on the arrival date.
Breakfast: varied. I found dirty plates to be used, quality of food is poor in my opinion. Not well restocked; I found myself waiting for spoons, coffee, milk....
I asked for a late check out, answer - only an plus hour is given, further than that I should pay half a day for this s...tty hotel....
As other reviews mention, this is just about the location. The firm I came to work with, it is 7 minutes walking from here, very convenient. Next time, I will try to find another hotel in the sourroundings. For the price charged, the service should be REMARKABLY better.
Ah! Besides, it does not have fitness centre; for myself, a HUGHE disadvantage.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaudDuMaurier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
124 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed October 21, 2012

Just an Ibis Hotel like others and slightly overpriced. Stands near Morumbi Shopping and on a short drive to Congonhas Airport. Internet prices were quite expensive and wireless shoowed to fail oftenly.

Stayed November 2011, traveled with friends
Helpful?
Thank JdaC0sta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 8, 2012

The ibis Morumbi is a basic business travelers hotel. The rooms are nothing to brag about - very basic, similar to a college dorm room. The free wifi is a real perk. The best thing about the hotel is that it sits across the street from a shopping mall filled with restaurants. Great dining choices abound.

If you have a bigger budget, stay at the Blue Tree Morumbi which is just next door.. Everything is more upscale.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TX-Clark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 2, 2012 via mobile

The best feature of this hotel is its location, just across the street from a large mall and close (about twenty minutes with no traffic) to Congonhas airport. About the hotel itself, it's just a regular Ibis like all the others, but in a good way: rooms are fairly comfortable and clean, and prices are usually low compared to other hotels in the area.
The cons of this place would be the restaurant's food (I strongly recommend to take a little stroll to the mall across the street) and their valet service (about two years ago our car was a little damaged by their employee and the company responsible for the service did not take any responsability).

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thelma K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level 5 Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 13, 2012

The hotel is located in an expensive area, with minimalistic service offering and tiny, though clean rooms. There is a permanent high demand for lodging in São Paulo, what keeps prices so high. This hotel does not furnish the fridges too; the drinking water is only supplied from the bar in the lobby and the odds are that you have to wait in line 10 min or more waiting for the other guests to be serviced, what happens especially in the evening. There is also saturation for check in/out. For such turn over rate they should have those large counters we have seen in resorts and vacation locations. A slow wifi was included in my package of $114/night, a stronger signal is found in the lobby. The billing system is different: you pay upfront at check in time, not when you leave the hotel. And if you change your plans to stay shorter, the credit to your credit card takes a long back office process, with about 10 working days to be processed!

Room Tip: There is a noisy AC unit outside of the premises that may disturb you if staying in the lower floors...
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Sao Paulo Morumbi

Property: Ibis Sao Paulo Morumbi
Address: Avenida Roque Petroni Jr, 800 | Torre I - Brooklin, Sao Paulo, State of Sao Paulo 04707-000, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Itaim Bibi
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#53 Family Hotel in Sao Paulo
#71 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Sao Paulo Morumbi 3*
Number of rooms: 376
Reservation Options:
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Also Known As:
Ibis Sao Paulo Morumbi Hotel Sao Paulo
Ibis Sao Paulo Morumbi Brazil

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