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“SECURITY OF GUESTS & PROPERTIES NOT ASSURED”
Review of Intercity Berrini

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Intercity Berrini
Ranked #37 of 321 Hotels in Sao Paulo
Certificate of Excellence
San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“SECURITY OF GUESTS & PROPERTIES NOT ASSURED”
Reviewed April 16, 2011

In this hotel in Sao Paulo, nobody monitors security surveillance cameras. I lost my bag with a laptop from a thief who replaced it with an empty brief bag while I was having breakfast in Intercity Premium Berrini hotel restaurant. The same thief also took the laptop of another guest (a consultant) at the same time. When the surveillance video was played by the hotel manager, together with its two absentee security contractors, we saw a well dressed man pretending to be a guest who took advantage of the horde of guests in the restaurant to steal our computers. This crime could have been prevented and the thief caught had hotel security is monitoring the surveillance camera especially during busy hours. Security camera is good only if someone is monitoring on real time. The hotel manager did not even offer any form of consolation to us for what happened except for apologies ( the manager and security contractors accompanied us to the police). My feeling is that this is a usual occurrence in this hotel. Lesson learned: not to bring your bag into public places like a hotel restaurant such as Intercity Premium Berrini. Besides lack of security, the hotel is otherwise clean and decent, but I believe guests' security, especially in Brazil, should be paramount. This hotel, definitely, does not appear to have that sense of priority. Be extra cautious should you decide to stay in this hotel.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveler2351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterCity_hotels, Manager at Intercity Berrini, responded to this review, May 9, 2012
Hello,
Thanks for your review.
We are sorry for any inconveniences you may have had in our hotel.
We would like you to know that your suggestions about security camera were sent to the Manager of the hotel and would be glad if you would give us another chance and verify our improvements.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
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English first
Curitiba, PR
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 16, 2010

The location of this hotel is excellent if you intend to do business around Berrini (Brooklyn) and Vila Olimpia area in São Paulo. The hotel parking is great, efficient, all seems very clean and I don't have anything that bad to complain about it.

However, the standard room is too poor for my taste. They could do better by default. If you want a better room, you need to pay extra and they don't give you a better room if you have a prepaid staying from third parties. It's a shame.

Breakfast is very good. If you don't mind a simple room or if you wanna pay extra for a better one, you can choose this hotel.

Stayed April 2010, traveled on business
Helpful?
1 Thank Antonio_Borba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterCity_hotels, Manager at Intercity Berrini, responded to this review, January 6, 2012
Hello TomBrazil,
Thanks for your comment.
We are sorry for any inconveniences you may have had in our hotel.
We would be very happy to have the chance to receive you again.
We are at your disposal.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VANCOUVER BC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 30, 2008

I stayed at this hotel as I was wanting to go to the Canadian Embassy, My husband had an interview there. Which is nearby but all the other hotels that were close by were soooo expensive... for ex the Hilton was R$500 per night.. This hotel was walking distance, affordable and Very Nice. I was very impressed with their service. It was an amazing experience. I stayed 10nights at this hotel and I certainly would go back again!
Its good for short stay... long stay.. business trip... Beleive me this can meet anyones needs! Staff are friendly and VERY helpful. I certainly felt like they went an extra way to please me. If you dont want to eat at the hotel there is a retaurant just down the street and Morumbi Shopping Mall is very nearby....

You can book this one with your eyes closed check in and enjoy your stay!

  • Liked — The price for the location and the quality of the accomodation for the price.
  • Disliked — There was nothing I disliked
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank STELLAVancouverBc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterCity_hotels, Manager at Intercity Berrini, responded to this review, January 6, 2012
Hello Stella,
Thanks for your comment.
We would be very happy to have the chance to receive you again.
You can always count on us to support you.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curitiba, Brazil
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 19, 2008

We´ve booked a room 7 days in advance, and when we arrived in the hotel, at 3 AM, with a small kid, our room was not ready yet.
They gave us a room, and when we tried to enter - surprise - a couple was sleeping in that room !!!
Then, then gave us another room, and - surprise - it was not clean, the bed was a mess, etc.
Finally, we tried a third room, and finally we could sleep!
They not even looked sorry for all the mistakes.

The breakfast on Sunday was a nightmare. No glasses, no juice, no cheese, no dishes, no eggs, no nothing. The plates were empty.

Please, stay in some other place.

  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank RNL_BR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterCity_hotels, Manager at Intercity Berrini, responded to this review, January 6, 2012
Hello RNL_BR,
Thanks for your comment.
We are sorry for any inconveniences you may have had in our hotel.
We would like you to know we are making improvements in our hotel. We would be very happy to have the chance to receive you again.
We are at your disposal.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed June 11, 2006

Clarion Berrini was a wonderful surprise.
I went there for the romantic night (dinner + late check out + chocolates + romantic decoration) and had a lovely time.
Despite the romantic aspect, the hotel is excelent. New, very comfortable and clean.
The room is the right size, well decorated, comfortable bed and good shower.
All services are VERY sympathetic and quick. GREAT FOOD.
I can't think of anything bad there. One of the best hotels I've been in the last year, and I do travel a lot!

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ana_Ramos.Brazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterCity_hotels, Manager at Intercity Berrini, responded to this review, May 9, 2012
Hello Ana Ramos,
Thanks for your comments. We are happy to know you prefer our hotel.
We will be glad to receive you back in our hotel.
You can always count on us to support you.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intercity Berrini

Property: Intercity Berrini
Address: Rua Alcides Lourenco da Rocha, 136 | Brooklin Novo, Sao Paulo, State of Sao Paulo 04571-110, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Itaim Bibi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Sao Paulo
#41 Family Hotel in Sao Paulo
#63 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Intercity Berrini 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Located in one of South America's largest business hubs, in Sao Paulo, Berrini InterCity Premium Hotel is located in the Berrini region just meters away from many office buildings, including the World Trade Center and United Nations Business Center. Just two blocks away from Marginal Pinheiros Avenue and 20 minutes from Congonhas Airport, the hotel has easy access to Morumbi and Vila Olimpia neighborhoods. ... more   less 
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Also Known As:
Intercity Berrini Sao Paulo, Brazil

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