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“Average hotel, nice location”
Review of Mercure Santos

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Mercure Santos
Ranked #5 of 21 Hotels in Santos
Certificate of Excellence
Reviewed April 21, 2014

The hotel is clean and western and the rooms are nice as they have a separate sitting and sleeping rooms. I was particularly impressed with the balcony which overlooks the beach. The location is also excellent on the beach front. The only negatives were slightly low internet speeds.

Room Tip: Street noise is high so go high as possible
  • Stayed: April 2014, traveled with friends
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Thank Paulo82UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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49 - 55 of 929 reviews

Reviewed March 28, 2014

Hotel is in a great location at the sea front. Our room had a balcony overlooking the beach and was very comfortable and clean. The breakfast was excellent and the reception staff really helpful. They all spoke English. There was a nice pool on the top floor with great views. Santos was much better than we anticipated but we were only there one night pre-cruise. Wish we had had a couple of days there.

Room Tip: Views along beach from higher floors are great. Superior room with balcony and separate "lounge...
  • Stayed: March 2014, traveled as a couple
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Thank ColinConnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2014

The beach view from the hotel room balcony was excellent. The room was split up with a living area and bedroom area each with a tv. It was difficult going to work during the week.
The restuarant on the top floor gave you a great view of the santos beach. The weekends are busier because families from Sao Paulo regularly spend the weekend there.
The breakfast spread can be better. the variety is limited and is cramped together. They compensate that by having a great view of the beach.

Room Tip: Ask for a beach view room.
  • Stayed: March 2014, traveled on business
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Thank KCCfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2014

The room was excellent.
The reception also was very nice welcoming.
Also the breakfast was nice with a lot of food, fruits, juice and coffe.
The location is perfect : 30meters from the beach and very next the heart of Gonzaga District where you can find everything you may need (bar, restaurants, shoppings, etc)

  • Stayed: April 2013, traveled as a couple
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1  Thank Peppe I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

Stayed here at the end of November 2013 and really enjoyed the week. Had a lovely spotlessly clean room with a balcony overlooking the beach. Very peaceful. Fantastic food in the restaurant both at breakfast and evening meal. Would definitely stay there again - had a great time

  • Stayed: November 2013, traveled on business
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Thank OCF781
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2013

We spent 4 nights here over Christmas 2013. The rooms are like small 1 bedroom apartments and are clean but very basic. For example, no shampoo, only 1 small sower gel which didn't get replaced or refilled over the 4 days. We were on the 18th floor so noise was not an issue. Hallways r not air conditioned but lobby is. Great views of the spectacular beach which is across the street from our balcony. Air conditioning and wifi worked very well in the room. The rooftop pool provides amazing views of the beach but the pool is shallow, about 3 ft deep throughout. Biggest complaint is that every lounge chair was broken and no one tells u that u have to go to the front desk to get towels. The breakfast was very good and exceeded our expectations. Lots of local pastries to choose from, fruit, cheeses, eggs, cereal, yogurt etc. the restaurant is on the top floor where the pool is and views are lovely. None of the staff in restaurant spoke English but all were very friendly and tried to be helpful. We originally tried to book at the Parque Balneario Hotel, which was rated #1 by trip advisor but after visiting the hotel we were glad that we did not spend the extra money. The Mercure. Santos is a basic, clean hotel in an excellent location but more of a 3 star in North American standards.

  • Stayed: December 2013, traveled as a couple
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Thank travelagent2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2013

Were here for 7 night at 12th floor during our business trip. The view is fantastic, but that's all what this hotel was good in. The design of room is old, just in white color, even the curtain roll.So annoying and depressing. The maid was horrible - she didn't check the trash bins, swiped the mirror with the dirt duster, so we can see the stains on it, and at the end she didn't even flash the water in toilet after she used it. Our iPhones could't find the wi-fi net there, so for the all time we used only 3G (the receptionist told us, that's because we are too far from the net router).How it could be???? The breakfast is't included in the price, so you should pay extra.Pot, glass, cups are not available at the room kitchen (but they have a microwave). Price is high, service is low -I think next time we'll find some other place to stay.

Room Tip: Clean the rooms properly, add some color in to the interior of the room
  • Stayed: December 2013, traveled on business
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Thank Yulia_Kolomiets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Santos

Address: Avenida Washington Luis 565 | Boqueirao, Santos, State of Sao Paulo 11055-001, Brazil
Location: Brazil > State of Sao Paulo > Santos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Santos
#4 Business Hotel in Santos
#4 Luxury Hotel in Santos
#5 Romantic Hotel in Santos
#5 Family Hotel in Santos
Price Range: $74 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Santos 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Mercure Santos Brazil

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