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4 - 9 of 1,459 reviews
Reviewed November 9, 2018 via mobile

My number one choice of hotel in Santos, I’ve been to several since I’ve been here for months. It’s nice, clean, well situated, the staff is an absolute joy to deal with it.
Very personal, with very hands on management, excellent food at cheap prices. And it’s pet friendly.Fantastic view.
On the cons, very few, it’s not a luxury hotel, there’s no room service, there’s very limited space for luggage and clothes. Minimal bathroom amenities.

Date of stay: November 2018
Trip type: Traveled on business
Thank vso68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2018

Clean and well located room that follows the standard of the chain. Could be cheaper. If you have a health note from a doctor, for R $ 25,00 (Reais) per day, you can use the Club XV's pool, next to the hotel.

Date of stay: March 2018
1  Thank EloiseAleOliveira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2018

Breakfast is very good
The room could be cleaner specially the bathroom door.
Location is very good
Check out took much time
The parking offered by the hotel is expensive, even considering the bonus gave to the guest.

Date of stay: January 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank fernandofW3454DM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2017

For four times I needed to go to reception in order to reactive my key card. Only in the last time the man called a persone to understand what was happened. The problem was the bactery yha was discharged.
Second point was tin the bathroom. During all time had a water loosing and nothing was done

Date of stay: December 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank JoaoVizagre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis S, Gerente geral at Ibis Santos Gonzaga Praia, responded to this reviewResponded December 12, 2017
Google Translation

Prezado Joao,

Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Santos Gonzaga. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas.

Os hotéis Ibis desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental.

Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada.

Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos

Arnaud Fau
Gerente Geral
ibis Santos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2017

It was exactly what we needed. Me, my husband and toddler daughter were very happy.
The breakfast was a positive surprise. It is my favorite meal at all, and I was expecting for something more basic. And it was awesome!

Date of stay: November 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank maisagua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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