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Reviewed June 12, 2017

  • Stayed: June 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Patricia X, Gerente de recepção at Hotel Mercure Santo Andre, responded to this reviewResponded June 21, 2017

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Reviewed June 2, 2017 via mobile

I stayed during one weekend, it is located in a quiet area during weekend. Close to a park. The hotel is a typical Mercure, good breakfast, clean and comfort room, simple. The front desk is very helpful and service was good but it was always only one person, as example when he was inside office we had to wait for him coming back.
Parking service is paid apart from hotel.

Stayed: June 2017, traveled as a couple
Thank DS-BR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia X, General Manager at Hotel Mercure Santo Andre, responded to this reviewResponded June 5, 2017

Dear guest, be sure that we will look after to improve our services and always have someone near to help you. Regards

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Reviewed February 20, 2017

Room was "roomy" and nice, sold as a apartment in the advertising though.
During my 14 night stay, i was billed for roomservice, not once, not twice, but 3 times! I never used the roomservice, so this was not OK. On the other hand, there was no problem getting the bill corrected.
But thease are the things denying the fifth star.

  • Stayed: February 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank 484kristianl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia X, Gerente de recepção at Hotel Mercure Santo Andre, responded to this reviewResponded February 22, 2017

Hello Dear Guest,

Thank you very much for telling us about your stay, make sure that it will help our team to improve our services, we hope when you come to Santo André you stay one more time to enjoy our services, because at Mercure you have the Quality of Guarantee.

We wish you a very nice week, and thank you again about your comment.
Best Regards,
Evandro de Andrade
Front Desk Coord.
Mercure Santo André

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Reviewed February 20, 2017

  • Stayed: February 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Patricia X, Gerente de recepção at Hotel Mercure Santo Andre, responded to this reviewResponded February 22, 2017

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Reviewed October 23, 2016

My Wife and I would not hesitate to stay at this hotel again.Clean rooms great service and the breakfast was good value for the price.And only minutes to shops and transport very enjoyable stay thanks.

  • Stayed: October 2016, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank steve55w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia X, Manager at Hotel Mercure Santo Andre, responded to this reviewResponded October 28, 2016

Hello Steve!

Thank you so much for this kind review! We are so glad that you enjoyed your time with us.
We look forward to welcoming you back again in the future.

Best regards,

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