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Reviewed August 26, 2017 via mobile

When I got there they told me they had over booked and had overbooked me elsewhere... Even though I booked 2 months in advance! At least they paid for the taxi after telling me they were located in a rough area. Wouldn't recommend

Stayed: August 2017, traveled solo
1  Thank Stephanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leilane M, Coordenadora de Reservas at Matiz Guarulhos Aeroporto Hotel, responded to this reviewResponded September 12, 2017

Dear Stephanie,

We appreciate your trust of telling us what happened in your stay.
Our business is conducted with commitment and transparency, so your feedback is extremely important to the improvement of services and products we offer.
We will work to offer better services. We hope seeing you in other opportunity and and leave a better impression.

Sincerely,

Leilane Mariano
Reservations department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2017

The good about this hotel is that is very close to Guarulhos international airport and you have shuttle service available. The rates cost very acceptable (60 US dollars per day) with an exelent breakfast.

Room Tip: without restrictions, all romms apropriate for a good night sleeping and relax.
  • Stayed: June 2017, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Clecio L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leilane M, Coordenadora de Reservas at Matiz Guarulhos Aeroporto Hotel, responded to this reviewResponded September 12, 2017

Dear Clecio,

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We hope to see you soon!

Sincerely,

Leilane Mariano
Reservations department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2017

The hotel is ok, the bed and pillows are comfortable, the towels are a little small, but nothing too bad. The food is good, breakfast was great and as well the room service. I love how the hotel is okay with plane spotting something rare these days!

Room Tip: Higher floors can face the airport's runway.
  • Stayed: July 2016, traveled solo
    • Value
    • Cleanliness
    • Service
Thank Pedro G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leilane M, Coordenadora de Reservas at Matiz Guarulhos Aeroporto Hotel, responded to this reviewResponded June 28, 2017

Dear Pedro,

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Sincerely,

Leilane Mariano
Reservation Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2017

Missing our connecting flight we were moved to this hotel to wait for the next flight the next day. Location of the hotel is 15 minutes or so from the international airport. Room was nice, decent decorated, bed was comfortable. There was also WC with shower, satellite TV. Restaurant was super, food was tasty and well prepared with enough options to chose for everyone. Facilities are well kept and maintained, security is perfect. The hotel is perfect for short stay waiting and relaxing for your next flight. It is really far from the city center...

  • Stayed: April 2017, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Rudolf H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leilane M, Coordenadora de Reservas at Matiz Guarulhos Aeroporto Hotel, responded to this reviewResponded June 12, 2017

Dear Rudolf,

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are 15 min from city center, and we have shuttle bus service back and forth to Shopping Maia.

I hope in your next stay you enjoy this experience.

Sincerely,

Leilane Mariano
Reservation Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2017

This hotel is located pretty close to the airport, and offers a shuttle service back and forth. Unfortunately it's pretty loud. Rooms are large enough, and the bathroom is clean. Breakfast is fair, served on a buffet

  • Stayed: November 2016, traveled on business
    • Value
    • Rooms
    • Service
Thank Alessandro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leilane M, Coordenadora de Reservas at Matiz Guarulhos Aeroporto Hotel, responded to this reviewResponded June 12, 2017

Dear Alessandro,

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

We hope, see you soon.

Sincerely,

Leilane Mariano
Reservation Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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