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Reviews (994)
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14 - 19 of 994 reviews
Reviewed June 22, 2017

The hotel is ok, the bed and pillows are comfortable, the towels are a little small, but nothing too bad. The food is good, breakfast was great and as well the room service. I love how the hotel is okay with plane spotting something rare these days!

Room Tip: Higher floors can face the airport's runway.
  • Stayed: July 2016, traveled solo
    • Value
    • Cleanliness
    • Service
Thank Pedro G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leilane M, Coordenadora de Reservas at Matiz Guarulhos Aeroporto Hotel, responded to this reviewResponded June 28, 2017

Dear Pedro,

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Sincerely,

Leilane Mariano
Reservation Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2017

Missing our connecting flight we were moved to this hotel to wait for the next flight the next day. Location of the hotel is 15 minutes or so from the international airport. Room was nice, decent decorated, bed was comfortable. There was also WC with shower, satellite TV. Restaurant was super, food was tasty and well prepared with enough options to chose for everyone. Facilities are well kept and maintained, security is perfect. The hotel is perfect for short stay waiting and relaxing for your next flight. It is really far from the city center...

  • Stayed: April 2017, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Rudolf H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leilane M, Coordenadora de Reservas at Matiz Guarulhos Aeroporto Hotel, responded to this reviewResponded June 12, 2017

Dear Rudolf,

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are 15 min from city center, and we have shuttle bus service back and forth to Shopping Maia.

I hope in your next stay you enjoy this experience.

Sincerely,

Leilane Mariano
Reservation Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2017

This hotel is located pretty close to the airport, and offers a shuttle service back and forth. Unfortunately it's pretty loud. Rooms are large enough, and the bathroom is clean. Breakfast is fair, served on a buffet

  • Stayed: November 2016, traveled on business
    • Value
    • Rooms
    • Service
Thank Alessandro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leilane M, Coordenadora de Reservas at Matiz Guarulhos Aeroporto Hotel, responded to this reviewResponded June 12, 2017

Dear Alessandro,

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

We hope, see you soon.

Sincerely,

Leilane Mariano
Reservation Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2017

Terrible hotel... The room smells horrible, everything is dirty (there was a cockroach in my room!!!), the costumer service is poor, the menu is pricey... It's very close to the airport but doesn't matter. In this case its better go to another place. Terrible! I'm never coming back.

Room Tip: No good room in this hotel...
  • Stayed: March 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Drilama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leilane M, Gerente at Matiz Guarulhos Aeroporto Hotel, responded to this reviewResponded June 2, 2017

Dear Guest,

Thank you for the trust to inform us about what happened. We conduct our business with commitment and transparency, so your feedback is extremely important to the improvement of the services and products we offer.

The time dedicated to us motivate us to increasingly seek to improve the art of hospitality.

We regret not having met your expectations and we apologize for the failures, we know how much training, monitoring and development of our employees is necessary and important.

Your comments have been forwarded to the staff to share and reflect on the experience you lived through your stay.

This way we value the opinions and feedback from our customers indicating their impressions about their stay and how we can improve. It helps us to offer a better experience both for you and other guests in the future.

We appreciate that you have chosen us as your hotel and we wait you in this or one of ours hotels to undone this bad impression. You can pick them in our website: Hotelaria Brasil.

Sincerely,

Odécio Paz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2017

Being close to the airport it is a typical hotel where most guest stay a short time, coming from or going to the airport. The check-in was efficient and friendly. The room was correct, clean, and not to small. No frills but more then OK. The restaurant was also good. Obviously there will be some noise of overflying planes.

  • Stayed: May 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Hans J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leilane M, Coordenadora de Reservas at Matiz Guarulhos Aeroporto Hotel, responded to this reviewResponded May 30, 2017

Dear Hans,

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Come back soon!

Sincerely,

Leilane Mariano
Reservations department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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