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“Great hotel”

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Pullman Sao Paulo Guarulhos Airport
Ranked #2 of 18 Hotels in Guarulhos
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
416 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
“Great hotel”
Reviewed March 13, 2014

Excellent hotel with the room meeting the expectations of any decent 5 star accommodation. Internet was also very fast which is critical requirement these days. Would recommend this to any business or holiday traveller.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dunbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Z, Gerente de relações com clientes at Pullman Sao Paulo Guarulhos Airport, responded to this review, March 25, 2014
Dear Guest,

We appreciate your candid review and all the high scores concerning the rooms, cleanliness and services. We are so glad to hear that you enjoyed your recent stay with us, the breakfast, dinner, etc. Certainly this is a nice recognition for all ou Caesar Park Team. Thank you very much!
We hope that you visit us again soon!

Cordially,

Marco Zschommler
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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928 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sao Paulo, SP
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 15, 2014

Stayed 2 nights as Mecure was full.Close to airport staff well trained and plenty staff milling around.
We received a upgrade as we are club members.Huge bed and over looked the lake where you could see the Capybara family lazing about.Room needs upgrading dated.
We ate in the restaurant in the foyer,the food was awful.
I had ravioli stuffed with chicken ,I was served 4 small pieces with a dribbling of sauce nothing else.it was like rubber.My husband had the duck was as tough as leather,not value for money.
The staff were attentive and efficient.Breakfast was great plenty of choices.Swimming pool to the back of the hotel nice area.

Room Tip: Over look the lake at the front of hotel.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank borris616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Z, Gerente de relações com clientes at Pullman Sao Paulo Guarulhos Airport, responded to this review, February 17, 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at Caesar Park Sao Paulo International Airport - Managed by Pullman. I am sorry that your experience in our restaurant did not meet your expectations; please allow me to express my sincerest apologies.

At Caesar Park, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We hope that you will give us the opportunity to better serve you in our restaurant next time.

However, we are thankful for the good feedback on the others areas of Hotel.

Sincerely,

Marco Zschommler
Gerente da Satisfação do Hóspede/Guest Experience Manager
Caesar Park Sao Paulo International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio De Janeiro
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 7, 2014

If you don't have time to lose during your stay in SP or have an early flight don't think about staying in Downtown. You have some others alternatives around the airport but this one is very nice.
The access to/from the airport is kind of tricky so pay attention not to lose it because if you enter in one of the highways that leads to SP or leaves SP you don't have a good time to find a return.
Unfortunately I didn't have time to enjoy the hotel but I wish some day I have.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marcelolapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Z, Gerente de relações com clientes at Pullman Sao Paulo Guarulhos Airport, responded to this review, February 10, 2014
Dear Guest,

Thank you for taking the time to review our hotel. We very much appreciate your comments regarding your stay at the Pullman Sao Paulo International Airport.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience.

Sincerely,

Marco Zschommler
Gerente da Satisfação do Hóspede/Guest Experience Manager
Caesar Park Sao Paulo International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parkland, Florida
Level Contributor
351 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed January 10, 2014

Stayed 2 separate nights on business trip. Great location 10 minutes to terminal. Rooms OK-- a bit shop worn. OK complimentary internet. Used for airline crews & bus tours--so, ck in might be hectic. Complimentary shuttle to terminal. Convenient to car rental lots. Good sound proofing.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jmurrayolympic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Z, Gerente at Pullman Sao Paulo Guarulhos Airport, responded to this review, January 20, 2014
Google Translation
Prezado Hóspede,


Muito obrigado por dedicar seu tempo e dividir sua experiência com os demais viajantes Trip Advisor. Ficamos felizes em saber sua satisfação de nossas instalações, e seguimos verdadeiramente a sua inteira disposição para futuras visitas.

Cordialmente,

Marco Zschommler
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blythewood, South Carolina
Level Contributor
250 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 2, 2014

My company held a meeting at this property so my choice of hotel was already chosen for me. The staff was very friendly at check-in and had a room for me at 9:00 AM when I arrived from the United States. The rooms are very worn and could use remodeling/updated but overall were fairly clean. The shower would leak into the rest of the bathroom every time I used it but other than that no real issues. The Wi-Fi worked very well and was surprisingly good for a hotel. The restaurants were also very good. They were on the high side in regards to price, but was expected. Overall good experience and would recommend this hotel if you are fling out of GRU as it is very close and the hotel offers a shuttle service.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank conley1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Z, Gerente at Pullman Sao Paulo Guarulhos Airport, responded to this review, January 20, 2014
Dear Guest,

We very much appreciate your comments regarding your stay at Caesar Park Sao Paulo International Airport - Managed by Pullman. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Marco Zschommler
Gerente da Satisfação do Hóspede/Guest Experience Manager
Caesar Park Sao Paulo International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Level Contributor
121 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed December 31, 2013

Hotel modern and close to airport.Free shuttle every 20 minutes and as you leave airport terminal you will find the bus stop on the second lane 50 metres to the left.
Rooms modern and quite and great club lounge and gym.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ald59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Z, Gerente at Pullman Sao Paulo Guarulhos Airport, responded to this review, January 20, 2014
Google Translation
Prezado Hóspede,
Toda nossa equipe agradece por sua dedicação em postar suas experiências aos demais viajantes que acompanham o Trip Advisor. Sua alta avaliação nos faz sermos reconhecidos como uma ótima indicação para hospedagens em Guarulhos, e somos muito gratos por isso.
Para futuras reservas, seguimos a sua inteira disposição. Conte sempre com nossas equipes de acolhimento!
Cordialmente,

Marco Zschommler
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nantwich, United Kingdom
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 28, 2013

I used this hotel twice and experienced varying standards. The first booking was for a Standard Room and started out by a long wait at Reception then culminated in a room not cleaned to the usual high standard experienced in previous visits but I did get good Wi-Fi.

When I checked in for the second stay on my way back home, I booked a more expensive room and this time, the receptionist told me I had to check in on the 10th floor - no indication on any documents! Reception was quick and well explained, the room was spacious and clean. However, when I rang reception to find the password for the Wi-Fi, the password did not work. I rang reception once again and was asked if I needed assistance to get me on line. I said OK and waited 2 hours, no one came so I went back to reception and was told there were problems so the system was re-configured and it worked within 2 minutes.

The restaurant was excellent and John my waiter was also excellent. Breakfast on Sunday was served on the 10th floor and was comfortable and relaxed.

This Jekyll and Hyde standard indicates an Average hotel, not the high standard promoted.

Room Tip: A clean one at the rear of the hotel, preferably near the top 10th floor.
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Z, Gerente at Pullman Sao Paulo Guarulhos Airport, responded to this review, January 20, 2014
Dear Guest

Thank you for taking the time to tell us about your experience at Caesar Park Sao Paulo International Airport - Managed by Pullman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Caesar Park, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Marco Zschommler
Gerente da Satisfação do Hóspede/Guest Experience Manager
Caesar Park Sao Paulo International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Sao Paulo Guarulhos Airport

Property: Pullman Sao Paulo Guarulhos Airport
Address: Rodovia Helio Smidt | Acesso Base Aerea Cumbica, Guarulhos, State of Sao Paulo 07190-100, Brazil (Formerly Hotel Caesar SP Int. Airport)
Location: Brazil > State of Sao Paulo > Guarulhos
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Guarulhos
#2 Business Hotel in Guarulhos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Sao Paulo Guarulhos Airport 5*
Number of rooms: 377
Official Description (provided by the hotel):
The hotel is located adjacent to the Sao Paulo International Airport and is only 30 minutes from the capital's financial center, making it an excellent choice for executives traveling for business meetings, events and conferences. The hotel's luxurious guest rooms offer a comfortable and sophisticated atmosphere for relaxing after a long day of work. There are 14 meeting and special event rooms, accommodating up to 1200 guests for a wide variety of events. ... more   less 
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Also Known As:
Caesar Park/Caesar Business Sao Paulo International Airport Hotel Guarulhos
Caesar Park Hotel Sao Paulo
Pullman Sao Paulo Guarulhos Airport

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