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“Review of GRU Airport Marriott Hotel”

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Sao Paulo Airport Marriott Hotel
Ranked #1 of 18 Hotels in Guarulhos
Certificate of Excellence
Dallas, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Review of GRU Airport Marriott Hotel”
Reviewed December 21, 2013

Excellent hotel. Easy access to the airport. Very clean, efficient, up-to-date facility. Restaurant very good. Comfortable pool area. Good fitness center. Good recognition of odd-hour flights. Most personable and very helpful staff.

Room Tip: Quieter rooms on the north side.
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank KG_2010_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, Staff at Sao Paulo Airport Marriott Hotel, responded to this review, December 26, 2013
Dear traveler, thanks for spend some time to evaluate our Hotel. Our commitment is provide excellence in our services.
It was a pleasure to receive your review and detailed comments regarding your stay. We are pleased to read that our restaurant, fitness center and staff were to your liking and that you enjoyed a memorable stay!
Will be a pleasure welcome you again!

Cordially,

São Paulo Airport Marriott Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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986 reviews from our community

Traveler rating
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    29
    19
See reviews for
128
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Columbus, Indiana
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 19, 2013

Stayed for one week. Convenient to the airport and my meetings. Friendly staff, nice room (I stayed in one that was recently remodeled - I would sugest requesting a renovated room upon check-in as they are nicer and out of the construction areas). Free Wi-Fi in the lobby, breakfast in the restaurant was very good and the pool was nice. Staff was also versed in English as my Portuguese skills are limited. My only concern would be the fitness area. It appears that they either sell emmberships to the local public and somehow allow non-guests to use the facility as the area was always very full during prime hours and I saw several preople carrying in bags and they came from or went to the parking lot. I had not experienced this at others hotels and it made working out difficult with the equipment wait listed. All in all, a nice location.

Room Tip: Request a room that has been renovated
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, Guest Relations Manager at Sao Paulo Airport Marriott Hotel, responded to this review, November 21, 2013
Dear Jeff, It was a pleasure to receive your review and detailed comments regarding your stay.
We are pleased to read that our conveniences like wi-fi, lobby bar, fitness area, restaurante, breakfast and other services were to you liking and that you enjoyed a memorable stay with us.
All our team will be delighted to assist with anything on your next visit.
We hope to welcome you again very soon at our hotel.

All our best,

São Paulo Airport Marriott Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 19, 2013 via mobile

We arrived at nearly midnight after a long day of travel and desired something to eat. From the very first the employees were among the most hospitable I have ever met. Even though food service was about to conclude due to the hour, we were accommodated without feeling rushed. The room accommodations were also very comfortable and clean.

Stayed November 2013, traveled on business
Helpful?
1 Thank Djellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, Staff at Sao Paulo Airport Marriott Hotel, responded to this review, November 21, 2013
Dear Guest, we are very happy to read a such emotional and truly review like yours.
It’s a honor for all our team receive guest’s comments, detaling how our warm hospitality make a difference in the lives of those we touch everyday. Thank you very much!
Also, we would like to thank your to sharing your oppinion about our comfort and clean rooms. We are glad to know that.
On your next visit, please allow us suggest that you contact our At your Service department who delivery Room Service 24 hours. They will be happy to assist you in anything you need during your stay.
We hope to see you here again soon.

Our warm regards,

São Paulo Airport Marriott Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 19, 2013

Sao Paulo Airport Marriott Hotel - Business hotel great location for airport and my business. Staff all good and service very good Location ideal for my business neeeds.

Rooms good size and kept clean tidy thought some need refurbishment

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, Staff at Sao Paulo Airport Marriott Hotel, responded to this review, November 21, 2013
Hi Brian, we were delighted to receive your review.
Thank you for always choosing our hotel for your stay in the city. Also we would like to thank you to register your comments about our services and location, we are glad to know that.
Please, let us inform you we are working in this moment to renew all our rooms until mid-year of 2014.
In your next visist, please stay free to ask for our front desk team to visit and stay in these newest rooms. Will be a pleasure exceed your expectations.

Best regards,

São Paulo Airport Marriott Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aalborg
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 18, 2013

Nice hotel, efficient and friendly staff, the room i had was probably one of the not yet renovated rooms but it was spacious and clean.
I had a burger from the room service meny and the Bacon was very dry and overdone

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank AalborgMadsS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, Staff at Sao Paulo Airport Marriott Hotel, responded to this review, November 21, 2013
Dear traveler,

Thank you very much for taking the time to write your review.
Your comments were received with great satisfaction, as it confirm our commitment to providing authentic hospitality to our guests.
In your next visit with us and futures orders at Room Service, we would like to suggest inform us in the moment you receive your meal, we are at your service to provide anything to make your service great and memorable. We apologize for this event.
One more time, thank you again for your review.

Best regards,

São Paulo Airport Marriott Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Level Contributor
125 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 17, 2013

If you are looking for a traditional comfy American airport hotel in Sao Paulo the Airport Marriott Hotel in Guarulhos is a good choice located about 10 minutes away from the terminals. There is a free shuttle bus leaving every 20 minutes. The rooms have a good size with whatever you need for a short business/travel accommodation - even an Iron in each room for those curly shirts in this tropical climate... The breakfast buffet is above average but nothing extraordinary. The bed was comfortable and the bathroom as expected. Don't expect to much and you will not be disappointed.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anders G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, Guest Relations Manager at Sao Paulo Airport Marriott Hotel, responded to this review, November 19, 2013
Dear traveler, thank your for choosing São Paulo Aiport Marriott and for taking time to share with us and other TripAdvisor travelers such detailed comments about your experience at our hotel.
Our team will be delighted to assist with anything on your next visit at Guarulhos.

Best regards,

São Paulo Airport Marriott Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
2 reviews
Reviewed November 12, 2013

The overall experience of the hotel is good. The staff is friendly, the lobby area is a nice place to be and the restaurant is good.

However, having stayed at the hotel before, I choose to upgrade my room, since I knew that the standard room one would get would be one of the not-yet-renovated rooms. During my last stay, I stayed in such room. Not only was it cold, but on two occasions brown water came out of the shower.
Another reason for upgrading my room was that the internet would be free. Being on business travel, a good internet connection was indeed a necessity. Though the WIFI signal at most times was rather good, the internet connection itself was very poor. When I tried plugging in the Ethernet cable available at the desk in the room I also found out that the cable wasn’t even connected to anything – hence this didn’t help me neither.

The renovated rooms are magnitudes better than the standard room, and the hotel – when fully renovated will be very nice. However, being an airport hotel with many business travelers visiting, one should be able to expect such a basic thing as a reasonable internet connection to work properly.

Room Tip: By all means - ask for a renovated room. Even though it costs a little extra, it is very much worth...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Klaus K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, Guest Relations Manager at Sao Paulo Airport Marriott Hotel, responded to this review, November 19, 2013
It was a pleasure to receive your review and detailed comments regarding your stay.
We are pleased to read that our new rooms were to you liking and that enjoyed a memorable stay.
We would like to inform too, we still working to renovate all our rooms until mid-May 2014, according our schedule.
Thank you to bring us your comments about the internet conexion and tools, we will check what happened in your last room to make a better place to stay with us.
We apologize for the inconvenience regarding the negative points of your stay, but we are glad to read that they did not affect your impressions regarding our services.

Thank you very much,

São Paulo Airport Marriott Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sao Paulo Airport Marriott Hotel

Property: Sao Paulo Airport Marriott Hotel
Address: Av. Ministro Evandro Lins e Silva 10/100, Guarulhos, State of Sao Paulo 07190-017, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Guarulhos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Guarulhos
#1 Business Hotel in Guarulhos
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sao Paulo Airport Marriott Hotel 4.5*
Number of rooms: 316
Official Description (provided by the hotel):
The Sao Paulo Airport Marriott Hotel is located just 5 minutes from Sao Paulo (the largest in Latin America) International Airport. The Hotel combines the functionality of an airport hotel with the quality and services of a leading network in hospitality. Free Airport Transfer-hotel-Airport. Both for business and leisure, the Sao Paulo Airport Marriott Hotel meets a privileged way with its 316 sophisticated and comfortable rooms and suites, in addition to the necessary technology for executives traveling on business. 01 children up to 10 year stay for FREE at same room as parents, the hotel does not provide extra beds. Check in from 2 pm Check out until 12 pm ... more   less 
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Also Known As:
Marriott Sao Paulo Airport
Marriott Guarulhos
Guarulhos Marriott
Sao Paulo Airport Marriott Hotel Guarulhos

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