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Reviewed May 1, 2018

The hotel is situated in a relatively secure aerea with a good connection to and from the airport. In the rooms you have free WiFi and a kitchen block.
On the top floor there is a swimming pool and a rich breakfast is served in the basement.

Room Tip: The hotel is about 20 stories high
  • Stayed: January 2018, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank bocastoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giselle Z, Gerente at Mercure Guarulhos Aeroporto Hotel, responded to this reviewResponded May 4, 2018

Dear Mr. Bocastoro,

We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best Regards,



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2018 via mobile

Housekeeping service was superb they helped us with our sick baby giving tips to reduce fever, location is good, staff at the reception helpful and polite. We had a Breakfast on the weekend and the options were way more limited comparing to the week days

Stayed: April 2018, traveled on business
Thank Andre V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this reviewResponded April 23, 2018

Dear Mr Andre,

We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2018

Excellent hotel transfer from airport. Hotel facilities fine for a one day stay. Early check in with room available. Good restaurant facilities with nice menu and also breakfast which was included in room price. Staff very helpful and friendly.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this reviewResponded April 23, 2018

Dear Mr Paul,

We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2018

I was working in the area and chose to try a hotel closeby instead of staying in a nicer area of Sao Paulo (to avoid the commute). Wrong choice. This hotel needs so much help… First what is working well: breakfast is good, the bedding was clean, the room was quiet. They have a fixed price lunch buffet or a la carte. Room service was quick too and internet was reliable.

What was not good: there is not a lock in the door (from inside): bad bad bad. There isn’t an ironboard + iron available for the guest (you need to pay the overpriced laundry service) what is a complete absurd these days. Furniture looks a little rundown, but that is OK given the cheaper rate. Staff does not promptly help you with the luggage and seems to prefer to talk to each other and avoid eye contact.

  • Stayed: February 2018, traveled on business
    • Value
    • Rooms
    • Service
1  Thank Cannuck1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this reviewResponded April 23, 2018

Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2018 via mobile

Good for short stay; nice swimming pool, ok breakfast. No change money; shuttle for 7 R$ from hotel to airport at 5:25,6:25,7:25 and so on every hour but it is better to book seat in advance.you can pay by card.

Stayed: January 2018, traveled with friends
Thank zylet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giselle Z, Gerente geral at Mercure Guarulhos Aeroporto Hotel, responded to this reviewResponded February 2, 2018

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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