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“Only an Option on Weekends when it is cheaper than the neighouring Ibis Hotel”

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Mercure Guarulhos Aeroporto Hotel
Ranked #7 of 18 Hotels in Guarulhos
GreenLeadersSilver level
Reviewed December 13, 2012

Normally I stay at the Ibis Guarulhos when I am in the region. This time I choose the Mercure because of the prepaid weekend rate which made it cheaper than the Ibis. The Ibis is right besides the Mercure. But beware during the week the Mercure is much more expensice than the Ibis. The 2 rooms of the Mercure apartment are quite small and the bed is very small. the night I slept was extremly noisy because of some car racers in front of the building. The brekfast is just okay. As in the Ibis nobody helps you with the luggage. So overall it only justifies to go to the Mercure if the weekend rate is lower than the Ibis price. For that reason i prefer the Ibis and will go there next time again.

  • Stayed: November 2012, traveled on business
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Thank Doffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 - 94 of 836 reviews

Reviewed November 18, 2012

We stayed only for one night in order to continue our journey. It was a good stay. Staff is friendly and we received everything that we asked for. The only thing is that there was a mistake from the reception because they called us at 5:30am asking us if we order a taxi .. with a baby this is not handy. In general it is good hotel for a good price.
Tip. there is a subway around the corner and if it is not too hot you can walk to a big supermarket where you can eat nice food .

Stayed: November 2012, traveled with family
1  Thank boltilb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

Stay there just for a night, stopover between flights.
Hotel not far away from airport.
Very comfortable and clean. Breakfast is very good.
Staff friendly.
lifts are problematic, as you can wait sometime for one stopping at your floor.

Room Tip: Ask hotel shuttle- cost about 7 BRL vs 45 BRL for taxi
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  • Stayed: September 2012, traveled on business
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Thank Jolive75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

When I look the neighborhood I hate the place, at the first look it's scared.But after I passed the reception desk, that's not good either, I entered the room and I was surprise, the room had 2 rooms, one principal and the other a kind of living room with a bed, but it had a fridge, a table, a phone, microwave, a sink, plates, glasses and the bathroom was a nice too.And they had a shuttle to the airport.

  • Stayed: September 2012, traveled with family
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Thank GugaRs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

There are good points about this hotel: good value, staff were helpful, the rooms large and modern, and the hotel is very clean. However: we had to wait while they got are room ready (not good when arriving late withe a pre-paid booking), not that close to the airport, their transfer bus only runs once an hour (on the hour at the airport and half past at the hotel), and due to a concert outside it was incredibly noisy. The noise was from an outdoor music event, I sleep we'll but needed ear plugs - it was unbelievable loud. The noise was so excessive I think they should have warned you when booking, we were lucky that we all had ear plugs - otherwise none of us would have slept (we tried before remembering we had some plugs).

Room Tip: Check there isn't an event on. If there is you want to be high and on the other side of the hote...
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  • Stayed: September 2012, traveled with family
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Thank Hlovatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2012

We planned staying for the night, before returning to São Paulo from Guarulhos Int'l Airport. Room is spacious and well equiped for longer stays, but sofa needed cleaning (several stains). Although advertised as paid, Internet access is free (Wireless at loby and cable in room). A/C could not be fine adjusted and fans sent cold air directly over bed (I'm not ok with that). Breakfast was the expected for Mercure and dinning at the hotel expensive (as expected, but not from Accor). Getting to/from the hotel requires GPS if done by car (and also experience in driving in Brazil).

  • Stayed: July 2012, traveled with family
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1  Thank Marcelo_EG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 14, 2012

Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

in relation to your comment, we plan to reform our apartments and sofas.

The value of our room service menu follows the pattern of the hotels in the city of Guarulhos.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Aleilson Sales

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Reviewed July 10, 2012

Hotel was well located for the airport and that was it's only attribute.The rooms were not in good shape old and in need of refurbishment.The restaurant is extremely poor , bad service and worse food together with high prices.

The whole package was poor particularly for a company like Accor.

Room Tip: Together with colleagues rooms which I viewe,non were acceptable in today's competitive environm...
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  • Stayed: April 2012, traveled on business
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Thank NigelDCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 12, 2012

Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

The values ​​of the menu of our restaurant, follows the pattern of the brand and the hotel market in the city of Guarulhos.

We have proposed amendments to our rooms and lobby.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Aleilson Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Guarulhos Aeroporto Hotel

Address: Rua Barao de Maua 450, Guarulhos, State of Sao Paulo 07012-040, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Guarulhos > City Center
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#2 Green Hotel in Guarulhos
#4 Business Hotel in Guarulhos
#5 Family Hotel in Guarulhos
Price Range: $60 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Guarulhos Aeroporto Hotel 4*
Number of rooms: 107
Official Description (provided by the hotel):
107 apartments. Located in the centre Guarulhos, 2 km from the shopping mall and the Bosque Maia botanic gardens. Only 10 km from the international airport and 20 km from the centre of Sao Paulo. Restaurant, swimming pool,sauna, fitness centre and 14 meeting rooms. ... more   less 
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Also Known As:
Mercure Apartments Guarulhos Aeroporto Hotel Guarulhos
Mercure Guarulhos Aeroporto Hotel Sao Paulo

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