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Reviewed January 4, 2018 via mobile

Changed room because of stains in bed cover and sheets. Hair on the top of drawer. Next room the same. No mattress protection, bedsheets directly over the mattress, not fixed. Bathrooms dirty, and nor acceptable.

Stayed: January 2018, traveled as a couple
1  Thank momo-muc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol H, Gerente at Bristol International Airport Hotel, responded to this reviewResponded January 8, 2018


Hello Mr. Momo-muc

Thanks for your feedback and rating.
We will analyze internally with the Bristol Centro Civico unit the points mentioned in its evaluation so that we can further improve our processes and services.
We work daily with a lot of effort and dedication to offer you the best possible experience.
We hope to welcome you again in our hotels and show our advances and improvements.

Sincerely,
Team Bristol Hotels and Resorts.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2017

Quite the most terrible service and lack of customer appreciation we've experienced for decades!!

Arrived late in evening as group of 10. Made us queue in line as 1 of 4 staff slowly and miserably checked us in..Sad to see people so miserable in their work!! Room characterless with bed propped up as leg broken! Dusty musty air.

Got even worse as welcome drink involved much card stamping and then meant ONLY caiprahini!! No beer or G&T which had to be paid for. Everything had to be cash only. Dinner buffet cold and leftovers very unappealing.

Can hotels like this survive and exist.

Hope not.

AVOID!!!!!!

  • Stayed: September 2017, traveled with friends
    • Value
    • Location
    • Service
Thank 646GeoffS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2017

The hotel can be easily placed as a perfect airport hotel for a overnight stopover. Is a true value for money, with a decent bar and restaurant. The airport shuttle (free for hotel guests) is very handy and convinent. Also, reccomend a nearby restaurant called 'Emporio 33" in Rua Maria Godinho for a relaxed lunch / dinner.

Regards,
Prashant

  • Stayed: August 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank dprash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol H, Gerente de relações com clientes at Bristol International Airport Hotel, responded to this reviewResponded September 6, 2017

Hello.

Thank you for your feedback. They are very important for our improvement.
We work very hard in order to offer you and your family the best experience possible.
We hope to see you in one of our hotels again.

Sincerely,
Bristol Hoteis e Resorts team.

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Reviewed July 28, 2017

I got to the hotel and the check in was fast as it was not full...and I though they kept the detail of my credit card as they normally do...(later you will understand),
For my surprise the room was NOT 5* although the Hotel claims it is a 5* and I did pay for a 5*...The first experience was on the bathroom. it floods and the glass box does not close properly and off course you can not help to have a shower and hold the door at the same time...
When I placed the floor-mat on on the floor is was off course soaked and in the morning it had a stain on it looking like rust from iron but I realized it was the VERY OLD floorboard was leaving stains and for sure I confirmed when I saw the sole of my socks. Very disappointed.
I consumed with my friend 2 cup of coffees and something else and the total was R$57.00 Brazilian reais, signed the bill with my room number and went to bed...
...23:47 my room phone rings...tired as I was took me a while to find out where that noise was coming from...
...it was the barman asking me to pay the R$57.00 reais as he had to close his tab.
Man, I got so mad but half-sleep I paid and thought to myself I will complain tomorrow. Took me ages to get back to sleep...when I complained the only thing I heard oh that's normal but we will tell him about that..WHAT? I walked away...very UPSET...
Following I don't want to sound picky but the breakfast was another bad experience and once again...IT WAS NOT A 5* STANDARD BREAKFAST...
3* would be better not forgetting to mention that on the following day I had to wait for the bread to arrive as they did not plan for the bicycle event in town...
First and last time I would fall for this BRISTOL Hotel...5*? Certainly NOT...Would rather go to IBIS and get what I pay for...

Room Tip: dont choose BRISTOL Hotel
  • Stayed: July 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Robson L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this reviewResponded July 31, 2017

Dear Sir Robson L
Thank you for choosing Bristol Hotel as your hotel in Guarulhos. We apologize for not fully meet your expectations with our service. We are taking the necessary measures to improve this aspect for your next stay. Thank you so much for having taken the time to inform us your comments regarding your stay with us, which contribute to improve our services. We will be looking forward to welcoming you back at the Bristol International Airport Hotel! many other times in the future.
Sincerely
Paulo Avelino
General Manager

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Reviewed March 9, 2017 via mobile

Very nice staff but rather dated hotel
The water pressure is so low , it is like dripping
The room really smells and you can see bugs occasionally
The staff is extraordinary though
I will not come back regardless the price

Stayed: March 2017, traveled on business
Thank Eric J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol H, Gerente at Bristol International Airport Hotel, responded to this reviewResponded March 23, 2017

We would like to thank your kind comments regarding your stay with us and our staff. We hope to soon have the pleasure to welcome you again at Bristol International Airport Hotel! Bristol.
Sincerely,
Paulo Jacovos
General Manager

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