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“Nice but not the best” 3 of 5 bubbles
Review of Bristol Dobly International Hotel

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Bristol Dobly International Hotel
Ranked #7 of 17 Hotels in Guarulhos
Freeport, New York
2 reviews
“Nice but not the best”
3 of 5 bubbles Reviewed July 30, 2011

I stayed at the hotel with a large group for a conference that was happening in Sao Paulo. The lobby of the hotel is amazing! Between the fountain, the baby grand piano, The double grand staircase, and the beautiful restaurant, it seems like a great hotel. Then you walk into your room and your disappointed. It's not that the rooms are terrible, they're quality just doesn't match the quality of the rest of the hotel. Luckily my room had plugs that could fit both Brazilian and American electronics, but many people in the floors above us had to go out and buy converters from Walmart (which was quite difficult without a translator!). The cleaning service for the room was very inconsistent. Some days my roommate and I would come back to the room and it was cleaned to perfection with even our pillows stacked up in an artistic manor. Other days though we walked in and basically nothing was done to clean the room and our bedspreads were thrown very roughly and unevenly unto the bed and that was considered 'made'. We were also a little put off that the cleaning service had taken our water bottles out of the plastic packages that they were placed in and combined them altogether (which made it very difficult for my roommate and I to figure out whose water bottles were who's). There was also a few days towards the end of our trip that the power throughout the hotel faltered, and at one point there was no power in my room for about half an hour. Also the internet was terrible! Both the desktops in the lobby as well as personal laptops using the wi-fi had a very slow connection, if there was one at all. Overall however I'd say that the hotel was very accommodating towards our group that was staying there. The breakfast that was served in the morning was good. My experience overall was fine.

  • Stayed July 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank grace-kerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, August 27, 2014
Dear Sir,
Grace-ker...
Thank you for choosing Bristol Hotel as your hotel in Guarulhos. We apologize for not fully meet your expectations with our services . We are taking the necessary measures to improve this aspect for your next stay. Thank you so much for having taken the time to inform us your comments regarding your stay with us, which contribute to improve our services. We will be looking forward to welcoming you back at the Bristol International Airport Hotel! many other times in the future.
Sincerely
Paulo Avelino
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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832 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
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Barcelona
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed April 17, 2011

The hotel has past from far its life, it is very used and needs lots of renewing
Breakfast is poor and full of artificial products, a pitty in a good food country like Brasil.
Personnel is not helpful, there is nobody to help you with your baggage.

  • Stayed April 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank cap180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, August 27, 2014
Dear Sir
CAP 180
Thank you for choosing Bristol Hotel as your hotel in Guarulhos. We apologize for not fully meet your expectations with our services. We are taking the necessary measures to improve this aspect for your next stay. Thank you so much for having taken the time to inform us your comments regarding your stay with us, which contribute to improve our services. We will be looking forward to welcoming you back at the Bristol International Airport Hotel! many other times in the future.
Sincerely
Paulo Avelino
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Guarulhos hotels

Montreal, Canada
1 review
4 of 5 bubbles Reviewed February 23, 2010

The rooms are so confortable, and there's a pool. Then there's a big kitchen and everything you need. :)

Stayed August 2007, traveled with family
Helpful?
Thank Pauliii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, August 27, 2014
Dear Sir,
Pauliii
We would like to thank your kind comments regarding your stay with us. Please keep us in mind for your next visit to Bristol Internatiobal Airport Hotel and we will be delighted to welcome you again at Bristol International Airport Hotel!
Sincerely
Paulo Jacovos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barueri, SP
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 29, 2009

We stayed in this hotel due to a delay in landing at São Paulo Airport which resulted in us losing our connecting flight, everything arranged by Air France. The hotel has a shuttle bus to and from the airport. Check-in was done in 1 minute and the room was basic, but extremely clean. The shower was amazing, AC and bed too!
They offered a late dinner, but we went to a Mac Donalds some 3km away from the hotel (after 11 months without a big mac, we had to do it!).
Breakfast was very nice and great variety of choices. I believe most people complain about this hotel because they were upset about losing their flights or something, but after 30 hours on economy seats this hotel was like heaven!
Don't know how expensive this hotel is, on the board it said around US$ 150 / night.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Francisco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, August 27, 2014
Dear Sir,
Francisco
We would like to thank your kind comments regarding your stay with us. Please keep us in mind for your next visit to Bristol Internatiobal Airport Hotel and we will be delighted to welcome you again at Bristol International Airport Hotel!
Sincerely
Paulo Jacovos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brazil
Level Contributor
80 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed September 19, 2009

We stayed for the night because we missed our connection
Taxi (25 minutes at night)
Dinner (buffet) was okay
Room was basic
Staff were helpful

  • Stayed September 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank costalmeida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, August 27, 2014
Dear Sir
costalmei
We would like to thank your kind comments regarding your stay with us. We hope to soon have the pleasure to welcome you again at the Bristol International Airport Hotel!
Sincerely
Paulo Avelino
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southwold, United Kingdom
Level Contributor
593 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 495 helpful votes
3 of 5 bubbles Reviewed December 10, 2008

Stopped here for the night when our flight was delayed and missed our connection
Paid for and arranged by the airline.
Transport provided to and from airport (25-30 minutes)
Had a late dinner (buffet) and breakfast which were both okay
Room was a bit basic but was okay for a brief overnight stay
could have been a bit cleaner.
Did not find it noisy as stated in other reviews
Reception was quite impressive
Staff were quite good

  • Stayed November 2008, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank alfie50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, August 27, 2014
Dear Sir,
Alfie50
Thank you so much for having taken the time to inform us your comments regarding your stay with us, which contribute to improve our services. We will be looking forward to welcoming you back at Bristol International Airport Hotel many other times in the future.
Sincerely,
Paulo Jacovos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed November 11, 2008

I stayed here on my own overnight to catch an early flight at São Paulo's nearby airport. It's not actually that close, so if you only want a hotel room to sleep, would recommend the Fast Sleep hotel that's actually in the Guarulhos airport terminal.

Shuttle: It takes about 20-30 minutes door-to-door to get to the airport, shuttles run every 20-30 minutes. You have to book the shuttle in the morning, so make sure you get there on time because the next one might well be fully booked. Annoyingly, the shuttles are quite far away from some of the arrivals areas, so get ready for a bit of a walk.

Check-in: Average. Not the most cheery of hotels - very much a one-night stay place, so doesn't have much of a soul. Fairly impressive contruction - one huge atrium that goes all the way up with rooms arranged around it.

Rooms: Fairly large room and bathroom with plenty of work space if you need it. Cable TV, air conditioning, fridge, etc... Clean.

Food and drink: Had room service. Ok, but not great. Breakfast buffet is typical Brazilian/international. Again, ok but with plenty of choice but quality not great.

Facilities: Didn't check them out.

  • Liked — Size of rooms
  • Disliked — Not as close to the airport as you're led to believe (but other hotels aren't either)
  • Stayed August 2008, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Seb L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, August 27, 2014
Dear Sir,
Seb L
Thank you for choosing Bristol International Airport Hotel as your hotel in Guarulhos. We apologize for not fully meet your expectations with our services especially our shuttle . We are taking the necessary measures to improve this aspect for your next stay. Thank you so much for having taken the time to inform us your comments regarding your stay with us, which contribute to improve our services. We will be looking forward to welcoming you back at the Bristol International Airport Hotel many other times in the future.
Sincerely,
Paulo Jacovos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bristol Dobly International Hotel

Property: Bristol Dobly International Hotel
Address: Rua Jose de Andrade 63, Guarulhos, State of Sao Paulo 07024-001, Brazil
Location: Brazil > State of Sao Paulo > Guarulhos > City Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 17 Hotels in Guarulhos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bristol Dobly International Hotel 3.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Bristol Dobly International Guarulhos
Bristol Dobly International Hotel Guarulhos, Sao Paulo

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