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“High quality” 5 of 5 bubbles
Review of Sofitel Guaruja Jequitimar

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Sofitel Guaruja Jequitimar
Ranked #4 of 24 Hotels in Guaruja
Certificate of Excellence
Sao Paulo, SP
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“High quality”
5 of 5 bubbles Reviewed September 3, 2013

One of the best locations near São Paulo city, guaruja is considered the Atlantic pearl, and pernanbuco beach one of the best in that site . This hotel is unique, very fancy and cozy, brand new. Good service , quality, and lots of things to indulge yourself. Nice vacations for family and couples . Highly recommended. Price outrageous .

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RicardoRays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,678 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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Brazil
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed August 5, 2013

This is a really expensive hotel, located a bit far from the city center. However, it is confortable, specially for families, because there is a great area for kids.
Pros:
- room is large, well-equiped, excellent and confortable bed, great shower, L'Occitane products;
- breakfast and lunch were included and very well-served;
- our room did not face the beach, but there is a varanda at the restaurant where you can eat peacefully facing the beach;
- in the days we were at the hotel there was a kids' show and there were a lot of children at the hotel. However, it was quiet;
- the fitness center is well-equipped;
- outside pool is amazing;
- excellent and helpful staff;
- 3 nice tennis courts.
Cons
- parking is not included. It should be, as the price is high and the hotel is far from the city center;
- few restaurant options at a walking distance. Option ar the hotel are expensive;
- golf facilities don't belong to the hotel and it works as a partnership between the hotel and a golf club, so it's not convenient for the ones who wants to play.

Room Tip: If you want to pay even more, rooms facing the beach should be considered.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LinaBrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelJequitimar, Gerente at Sofitel Guaruja Jequitimar, responded to this review, January 4, 2014
Google Translation
Apreciamos imensamente seus comentários referentes à sua
hospedagem no Sofitel Guaruja Jequitimar. É sempre um prazer receber impressões positivas.
Tenha certeza de que seus comentários serão repassados as equipes em geral, para que sirvam de incentivo a uma contínua melhoria em nossos serviços. Seu feedback é muito importante para nós.
Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
426 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 bubbles Reviewed June 16, 2013

The location is amazing with a "private" beach and a fantastic view. The hotel is modern and the food and the breakfast is very nice. The rooms have tiles and are modern. I think some small renovations are needed soon.
The fitness has Lifestyle equipment is small but clean.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Go100go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
São Paulo
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed June 14, 2013

I was surprised when I checked this hotel reviews. With so many people having similar issues that I have. Yes, it is a beautiful hotel, good location, very nice room, good food, but not a good service. You feel like you pay use this good sctruture. But they don't offer a service with it. I asked for room service for my four years old girl, a regular kid menu. And they asked for almost one our to delivery the meal. Ok I thought this was precaution and would not take that long. Past 15 minutes of the time, I called and they said it would take at least 15 minutes MORE. I dismissed the order because my child got sleep. But she waked up hungry. We have to leave the hotel for get her some food. When we were leaving the hotel, I went to reception and explained to receptionist what happened and I pointed my little daughter in her dad's lap, sleepy. They said they would take this to the person responsible for the service.
I e-mailed the hotel and they said they had a miss comunication with the room service.
They really think this is a normal problem. There is nothing to concern about it.

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank LuciBrasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 5, 2013

This is a good hotel, but does not comply with a Sofitel quality in terms of facilities, maintenance, service and courtesy, as I have seen in other places such as Cartagena. This hotel should get another brand from the Accor group, maybe a Mercure. I had several problems at this hotel - difficulty in getting a bed for my son, no clear policy for non-smoking rooms, outrageous charge for parking only charged at the end of my stay, rude waiters at restaurants, etc. I tried to speak with a manager twice, and the best I got was to talk to the head of the reception. The only excellent part of the stay was the location - near São Paulo. But there are others hotels with a much better service at the São Paulo seaside.

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Carlos D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed May 13, 2013 via mobile

Great hotel with top notch service and infrastructure. Breakfast and lunch included plan where very good. Kids club was amazing, our 2 year old son loved everything. Great weekend with the family. Will have a do over for sure.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sammy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, Brazil
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed May 8, 2013

I use to go to Pernambuco Beach since the seventies, when the old Jequitimar hotel stood in the site of the actual Sofitel Jequitimar.

Transformation was dramatic in comparison with the old days. This is a world-class resort, with all facilities a family might expect, all located in the fanciest part of the beach, where the sea covers a sand strip known as "Mar Casado" (Wed Sea), just one hour drive from São Paulo.

I have only one remark about the price, in comparison with similar resorts from other parts such as Aruba and Curaçao, where you find the same package for about 1/3 of the price. Despite this detail, it´s an excellent hotel and I recommend it to all travellers.

Room Tip: Rooms facing the beach have a nicer view but lack a bit of sunlight, because they are oriented to th...
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caetas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Guaruja Jequitimar

Property: Sofitel Guaruja Jequitimar
Address: Avenida Marjory da Silva Prado, No 1100 | 1100 Lote A - Praia de Pernambuco, Guaruja, State of Sao Paulo 11444-000, Brazil
Location: Brazil > State of Sao Paulo > Guaruja
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Guaruja
#2 Romantic Hotel in Guaruja
#3 Family Hotel in Guaruja
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Guaruja Jequitimar 5*
Number of rooms: 301
Official Description (provided by the hotel):
Sofitel Jequitimar Guaruja is a 5 star hotel in Guaruja, located 130 km from Sao Paulo International Airport and 90 km from Congonhas Airport. Surrounded by the Atlantic Forest, in the Pernambuco Beach, the most charming Guaruja Beach in Sao Paulo, Brazil. The hotel offers 301 rooms and a Spa. A dream holiday location for couples and families, this hotel in Guaruja also features a major convention centre for events of up to 1,600 guests. ... more   less 
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Also Known As:
Sofitel Jequitimar Guaruja Hotel Guaruja
Sofitel Guaruja Jequitimar Brazil - Sao Paulo
Guaruja Sofitel

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