This is a good hotel, but does not comply with a Sofitel quality in terms of facilities, maintenance, service and courtesy, as I have seen in other places such as Cartagena. This hotel should get another brand from the Accor group, maybe a Mercure. I had several problems at this hotel - difficulty in getting a bed for my son, no clear policy for non-smoking rooms, outrageous charge for parking only charged at the end of my stay, rude waiters at restaurants, etc. I tried to speak with a manager twice, and the best I got was to talk to the head of the reception. The only excellent part of the stay was the location - near São Paulo. But there are others hotels with a much better service at the São Paulo seaside.
- Official Description (provided by the hotel):
- Sofitel Jequitimar Guaruja is a 5 star hotel in Guaruja, located 130 km from Sao Paulo International Airport and 90 km from Congonhas Airport. Surrounded by the Atlantic Forest, in the Pernambuco Beach, the most charming Guaruja Beach in Sao Paulo, Brazil. The hotel offers 301 rooms and a Spa. A dream holiday location for couples and families, this hotel in Guaruja also features a major convention centre for events of up to 1,600 guests. ... more less
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- Also Known As:
- Sofitel Jequitimar Guaruja Hotel Guaruja
- Sofitel Guaruja Jequitimar Brazil - Sao Paulo
- Guaruja Sofitel