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All reviews well located hotel safe location breakfast included rooms are clean walking distance shower business option paulo internet
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Reviewed March 15, 2019 via mobile

It is sad to find bad service in one of my favorite brands in Brazil. Seems the employees at the restaurant-bar don’t like their job and prefer to watch t.v instead of providing a good service to the guests.

This management needs to pay more attention to the team. Respect and service to guest is priority .

Date of stay: March 2019
Trip type: Traveled on business
Thank elmariachito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandre P, Gerente geral at Mercure Campinas, responded to this reviewResponded March 18, 2019

Wave.

We would like to thank you for arranging your time to support us.

We regret that we had not managed to introduce during our stay the usual habituais padrões de serviço.

O restaurant coordinator will be notified about the mentioned items.

We hope ter o prazer de recebê-o em outra oportunidade.

Big abraço.

Attentively,
Gerência Mercure Campinas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2019

Date of stay: February 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Alexandre P, Gerente geral at Mercure Campinas, responded to this reviewResponded March 15, 2019

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Reviewed January 30, 2019

Stayed for 1 night. Arrived around 10am after a 10 hour flight. Friendly welcome. Was able to check in straightaway. Room was nice. Good shower. Located 15 minutes away from a large supermarket, free zoo within 5 minute walk. Lots of restaurants nearby. Safe location. Slept really well. Would stay again.

Date of stay: January 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 226richw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandre P, Gerente geral at Mercure Campinas, responded to this reviewResponded February 4, 2019
Google Translation

Olá.

Estamos gratos por escolher o Mercure Campinas e compartilhar sua avaliação conosco.

Esperamos ter o prazer de recebê-lo novamente em um futuro próximo.

Grande abraço.

Atenciosamente,
Gerência Mercure Campinas

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Reviewed January 21, 2019

Good price performance ratio, breakfast is very nice and with many choices. Staff is very attentious to our needs. Good selection of craft beers at the bar. Shower is excellent and I believe the location is very convenient.

Date of stay: January 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Paulo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandre P, Gerente geral at Mercure Campinas, responded to this reviewResponded January 23, 2019

Hello Paulo,

First of all thank you for sharing your review with us.

We were happy to know that we had a good stay at our hotel.

Your opinion is a very important reference to maintain the quality standard of our services.

It is very pleasant to know that we are doing a good job and serving our guests in the best way.

We hope to have the pleasure of welcoming you at another opportunity.

Big hug.

Regards,
Mercure Campinas Hotel

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Reviewed December 2, 2018 via mobile

It’s been a while since I stayed in this hotel, and I enjoyed the way the room was redecorated, specially the single couch with foot rest and 32” LED TV. Bed continues to be very comfortable, as other Mercure hotels. Staff are friendly and helpful. Shower is a bit hard to set for hot/cold balance and is too tight. Location is good, as you can get to malls and most points in town in a few minutes by car. By walking distance there isn’t much.

Date of stay: December 2018
Trip type: Traveled on business
Thank 828isaacb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandre P, Gerente geral at Mercure Campinas, responded to this reviewResponded December 17, 2018

Hello.

Thank you for taking the time to make this comment.

We were happy to know that we had a good stay at our hotel.

We look forward to seeing you again next time.

Big hug.

Regards,
Management Mercure Campinas

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