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“Not good not bad”
Review of Mercure Campinas

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Mercure Campinas
Ranked #5 of 39 Hotels in Campinas
Certificate of Excellence
GreenLeadersGold level
New Rochelle, New York
Level 5 Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Not good not bad”
Reviewed February 25, 2014

Pros: nice staff, spacious room, free wifi

Cons:

safe didn't work in out room

breakfast is extremely expensive for the quality of food - R$30 per person,

220v voltage all over the hotel which almost made me burn my hairdryer!

The bathroom although cleaned, smelled like mold

TV without HD channels, only analog

the hotel charges for local calls made from the room phone and finally

it's not safe to walk around the hotel at night!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cindyny2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo C, Gerente geral at Mercure Campinas, responded to this review, February 27, 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Campinas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Rodrigo Chediek
General Manager
Mercure Campinas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Hoboken, New Jersey
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 30, 2013

My stay took place in October 2013. I was in town as part of a wedding group. That group stayed in a different part of town but I stayed at Mercure because it was less expensive than where the other group stayed. At first impression the surrounding area is unappealing and intimidating, but after getting more familiar with the area, the neighborhood does have offerings with restaurants and a park with a little bit of a zoo in walking distance. I felt safe walking around during the day. The main part of town is about a 10 minute taxi. The room itself was a standard hotel sized room and the bathroom and main area was very clean. My main takeaway was the desk staff who spoke English ( and let me try to speak Portuguese ) and offered me help with taxis, a delivery of an ironing board and other services. I found them to be very friendly and attentive to my needs. The hotel has free internet by the front desk and the breakfast was included which was very good with sliced meats, fruits and pastries. The pool is on the roof and the views of the city from the pool deck was quite enjoyable. The hotel exceeded my expectations and satisfied my needs for my stay.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrianT90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo C, Gerente geral at Mercure Campinas, responded to this review, December 2, 2013
Dear Brian,

We very much appreciate your comments regarding your stay at the Mercure Campinas. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Rodrigo Chediek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 19, 2013 via mobile

Stayed here for a week as part of a bigger group. Over all good hotel. Rates seem rather random when booked trough our agents team members boking before and after all got very different rates for same period and rooms.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo C, Gerente geral at Mercure Campinas, responded to this review, October 21, 2013
Dear Johan M:

We very much appreciate your comments regarding your stay at the Mercure Campinas.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Rodrigo Chediek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level 6 Contributor
623 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed September 29, 2013

Stayed here for 1 night on business in late SEP. Standard room, nice. I had dinner in the restaurant - very good. But location not the greatest place. If you want a nicer location, stay at Tryp Campinas - in Cambui area, about the same price.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo C, Gerente geral at Mercure Campinas, responded to this review, September 30, 2013
Dear Ron T,

We very much appreciate your comments regarding your stay at the Mercure Campinas. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Rodrigo Chediek
General Manager
Mercure Campinas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio
Level 6 Contributor
267 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed August 24, 2013

I stayed two nights in ti Mercure hotel Campinas downtown.
A little expensive, around U$160/night.
The rooms are good. Restaurant with good buffet (U$20) and good service forthe drinks.
Be aware if yu need a taxi it will have to wait around 10 minutes for it, maybe more.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BragaA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo C, Gerente geral at Mercure Campinas, responded to this review, August 26, 2013
Dear Mr. Braga:

We very much appreciate your comments regarding your stay at the Mercure Campinas. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Rodrigo Chediek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro
Level 5 Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed August 8, 2013

Well, if you think that an executive hotel should be unpleasant, forget it ! This is a very good hotel, with rooms with good size, large LCD TV, very good wi-fi speed and quality, excellent breakfast and the service is realy very good. If you are in business trip or with your family !

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cierco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodrigo C, Gerente geral at Mercure Campinas, responded to this review, August 9, 2013
Dear Client,

We very much appreciate your comments regarding your stay at the Mercure Campinas. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Rodrigo Chediek
Gerente Geral
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Campinas

Property: Mercure Campinas
Address: Avenida Aquidaban 400 | Acesso pela Avenida Francisco Glicério, Campinas, State of Sao Paulo 13026-510, Brazil
Location: Brazil > State of Sao Paulo > Campinas > City Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Campinas
#3 Luxury Hotel in Campinas
#6 Business Hotel in Campinas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Campinas 4*
Number of rooms: 196
Official Description (provided by the hotel):
4 star hotel offering 196 rooms. The Mercure Campinas hotel is located in the town centre, only 3 kilometres from the Cambui entertainment district and 20 kilometres from Viracopos international airport. The hotel features a restaurant, a bar, parking, meeting rooms and a business centre. The Mercure also offers an outdoor swimming pool, a sauna, a solarium and a fitness centre. ... more   less 
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Also Known As:
Mercure Campinas Brazil

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