First the highlight -- location, location, location! Quiet neighborhood, excellent choices of restaurants around and safe area.
Hotel maintenance is poor to average -- my first day in the room, the air conditioner started leaking water. They were prompt in fixing it. But, then in the middle of the night the air conditioner stopped working and the room became like an oven. They moved me to what appeared to me the worst available room. It appears they start assigning rooms from the worst available on up. My second room was in the corner by the exit stair, close to the service elevator (the hotel was not full!). It was clear that this room had not been used in a while -- it smelled musty and the towels had an odd odor (it appeared that this room had been put together from parts left over from other rooms). The caulking in the bathroom was cracked and gross, bathroom door didn't latch, water stains on the ceiling, sink that wouldn't drain, etc. Towels, while clean, are kinda thin and grey. Housekeeping staff is excellent -- kept the room, bed, linen and sheets very clean. My thanks to them!
The management -- very arrogant and inflexible. I was on business travel and called two weeks prior to my visit to confirm that my corporate rate included breakfast (our corporate website shows breakfast as included). On check-in they refused to include breakfast. I am not a breakfast eater so, it didn't matter, but they refused to even provide a coffee maker ("the coffee maker cannot be serviced on that floor!").
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- Also Known As:
- Tryp Campinas Hotel Campinas
- Sol Melia Campinas
- Melia Campinas Brazil