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Lucy Teca
Miami, Florida

Very small room, but very clean

3.0 of 5 bubblesReviewed Nov 30, 2015via mobile
The hotel is clean and quiet with friendly staff. Location is good for those with car. The room is very small, but nicely decorated. It has a microwave and a sink which is very good for a family with children. The swimming pool is heated and appropriated for small children. Wifi is good and free. The parking is expensive R$20,00 for being so far from the town center. Breakfast is also paid.
Date of stay: December 2015
Trip type: Traveled with family
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Reviewed September 24, 2015

Date of stay: September 2015
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Mercure, Manager at Mercure Florianopolis, responded to this reviewResponded October 27, 2015
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 13, 2015

The hotel was too expensive based on what is offered. It is far from the center, there is no good restaurants around and the breakfast is basic.

The pool does not look clean and the room service is not good too.

Date of stay: September 2015
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank fkanadani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Mercure, Manager at Mercure Florianopolis, responded to this reviewResponded September 16, 2015

Dear Fabio,

Thank you for taking your time to share your recent experience.
We are disappointed to hear that we failed to exceed your expectations on this occasion.
We hope that we will have an opportunity to welcome you back in the future and offer you a completely different experience.

Warm regards,
Mercure Florianópolis Convention

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2015

I stayed at the Mercure Florianopolis Convention for two nights as a solo traveller.

I booked a special rate of 105 reais per night which was outstanding value and based on the valuation equation this hotel deserves 5 stars.

The rooms were clean and practical, and well equipped with fridge, sink, microwave, desk, chair, and toiletries. Wifi worked well. The decor was dated and looked like it belongs from the 1990s, but I have found this is typical of Mercure in Brazil. The gym was typical Mercure standard.

The location of the hotel is neither good nor bad. It is half way between the downtown area and the beaches, although it is very easy to access either by public bus.

The hotel had a appealing sulphur smell in the elevators and also in the hallways. However my room did not smell. Also, as a Accor loyalty member I was offered a room upgrade which I declined because it was a smoking room. It is disappointing that in 2015 that a modern hotel still has smoking rooms, even though the majority of people find smoking absolutely revolting and the health problems associated with smoking are well known. My feedback to the manager is that this hotel would be better by becoming 100% non-smoking.

Date of stay: May 2015
Thank Alexinmelbourne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Mercure, Manager at Mercure Florianopolis, responded to this reviewResponded July 9, 2015

Dear guest,
We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Team Mercure Florianópolis Convention

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2015

This hotel is very close to the government building and agencies, also to the Federal University, few miles from downtown and airport, also Jurere an excelent beach. Easy access to the highway that takes you to Canasvieras and Ingleses, and close to the best business office in the region.

Room tip: Accord hotel as you know charge for breakfast, however a few blocks from the hotel there is restaurant that serves it.
Date of stay: March 2015
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank mosttravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Mercure, Manager at Mercure Florianopolis, responded to this reviewResponded June 12, 2015

Dear guest,
We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention.
It is always a pleasure to receive positive feedback. We will share your comments with our team. Assuring you that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Mercure Florianópolis Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2015

Stayed over two weeks, and the service has been consistently good.
Close to center by car, but a bit far from everything else on foot, except the nice walk along the mangroves, if you like them.
Also, definitely quiet for Brazilian standards, which is an absolute plus.

Date of stay: May 2015
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Mau M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Equipe_Mercure, Manager at Mercure Florianopolis, responded to this reviewResponded June 12, 2015

Dear Maurizio,
We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention.
It is always a pleasure to receive positive feedback. We will share your comments with our team. Assuring you that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Mercure Florianópolis Crew

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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