The hotel is decent. For a Sofitel, I expected more, but I guess that when you are in Brazil, the standards of luxury hotels are a lot different than in the USA or Europe. However, I am here writing this review because I am extremely disappointed at how the hotel handled my payment.
I made my reservation through Expedia. Apparently, Expedia charged me for my one night stay when I made my reservation on my cell phone. Once I got to the hotel, I checked in and the young man at the reservation guest asked me for my credit card. I told him that I was pretty sure that Expedia had charged me already for the reservation, but he said that this was wrong and that I needed to make a payment. So I gave him the benefit of the doubt and allowed him to charge my card. I took his word that Expedia had not in fact charged me for my one night stay.
Once I left the hotel, I realized that I had been charged once by Expedia and also by the Sofitel hotel for the same night's stay. This made me really frustrated. I tried calling the hotel to ask them to refund my money, but unfortunately they said that they could not help me because I called during the night shift and that the person in charge of reimbursements only works during the day. Now I am going to have to make multiple phone calls and hop through a bunch of phone calls just to get my money reimbursed. Its a shame that a Sofitel will allow for such careless mistakes to happen. If the hotel is going to use a site such as Expedia, they should train their employees to know whether or not a reservation was paid for before double charging their guests.
The staff that works at this hotel are not the most attentive, so make sure you double check your reservations / receipts before you make any payment at the hotel. It is a huge pain to get anything refunded!
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- Also Known As:
- Sofitel Florianopolis Hotel Florianopolis
- Florianopolis Sofitel
- Novotel Florianopolis Brazil