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“not a sofitel hotel referring to its standard”

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Novotel Florianopolis
Ranked #13 of 95 Hotels in Florianopolis
Berlin, Germany
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“not a sofitel hotel referring to its standard”
Reviewed February 20, 2013

We do know a lot sofitel hotels around the world but this one is not the hotel we expected.
There were dark brown chocolate stains on the carpet. Dust everywhere.
we had breakfast and wanted to drink black tea. there was none at the tea desk.
When we asked filing it up we were told the black tea is out of stock.
When I asked for cafe latte we were told that this will be charged extra.
No fresh fried egg corner no fresh juices. We are talking about a 5 star hotel.
When we complained about the breakfast quality
the receptionist explained us that the breakfast is separately offered so cheap
that they cannot offer the normal quality. How can we know before when we
booked the room together with the magnificent breakfast (that is how sofitel named
the breakfast ).
Next thing was that time changed during our stay in Florianopolis.
We came down for breakfast much too early and looked a bit
confused asking the receptionist why the buffet is not open.
The answer: everybody knows that the time changed tonight it was on tv and in every newspaper. Thank you so much for this answer. As foreigners we were not
able to watch brasilian tv or read brasilian newspapers. just a little note
in the room or at the reception would help a lot.
All in all we would say that this hotel not at all matches the criterias of a sofitel.
They should change there name into a premium mercure hotel
so everybody kmows exactly what he has to expect.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dompetBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,167 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
NYC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 20, 2013

Being Floripa, you aren't going to find a lot of 5 star luxury or American brand hotels. This and the Magestic are the two "nicest" American style/quality/luxury hotels in Floripa. I checked out both and in the end chose Sofitel.

I'm glad I did. I had friends at Magestic, and while it is larger and it's lobby grander, it's rooms are of the Brazil basic decor and bare necessity variety unless you are in one of the top suites.

In contrast, the Sofitel is smaller, but the rooms are decorated beautifully and contemporary and modern, very clean, and seem to have been recently re-done, although the hallways are musty and have dirty carpets, the rooms are not this way.

I would stay here again, and recommend it if you're looking for a hotel that gives you the room quality and service of an American hotel.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrettHenrichsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 4 days ago
Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 19, 2013

Close to downtown and probably better for business trips. The staff, room and breakfast according to expectations. Really nice pool (amazing view).
Too far from the beaches so if you are on vacations, better stay around your favorite beaches.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miriam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 4 days ago
Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curitiba, PR
Level Contributor
85 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed February 17, 2013

It's been nearly 5 months from my latest review/stay at this hotel and the room was in better shape at this time. The Sofitel ranks better in my present review for the sole fact that our room (although not perfect), was a better. The hotel smells great (lemon I believe) and the location is nice -- far from the beach, but close to good restaurants, cafes and the mall. The pool in the rooftop is small, but the view pays off! The hotel shall start coaching its employees for a little more kindness towards the guests! We can't say they are rude, but they are far from being kind and polite. All and all, still think that the Sofitel is the best option for those who want to stay downtown and not in the beaches.

Room Tip: The front rooms (although more expensive) are very nice. However, at this time we stayed in a side v...
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mitsumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 4 days ago
Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 14, 2013

Something terrible happened here. At lunch, I ordered a file with fried egg and received a file with boiled potatoes. The wrong plate arrived after more than 20 minutes. When I complanied, They provided the exchange. The egg was burnt and the meat was dry and hard as a shoe sole. After the unforgettable experience in the restaurant, I went up to the apartment. What I find there? A cleaning cloth on the TV table. Never seen before. Took a picture.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eoinegue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 4 days ago
We are pleased to know your feedback over your experience. It based on your rewies that we work hard to reach the excelence in our services.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raumati Beach, Wellington, New Zealand
Level Contributor
100 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 29, 2013 via mobile

This is a lovely hotel, very friendly and helpful staff, comfortable room, good food, very nice pool and sauna that looks over the shoreline.
It just misses 5 stars from me because the towels were a bit tired, and the pool area closes at 10:30.

Stayed January 2013, traveled on business
Helpful?
1 Thank ShaneH13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 4 days ago
Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hawaii
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 21, 2013

We didn't know that the beach would be about 30 minutes away, but it was a nice little drive. The hotel itself is nice. It smells like lemongrass throughout the property. Our room smelled a little mildewy.. For the price, you ca't beat it. Close enough to cafes and restaurants.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank surfer201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 4 days ago
We are pleased to know your feedback over your experience. It based on your rewies that we work hard to reach the excelence in our services.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Florianopolis

Property: Novotel Florianopolis
Address: Avenida Jorn. Rubens de Arruda Ramos 2034, Florianopolis, State of Santa Catarina 88015-701, Brazil (Formerly Sofitel Florianopolis)
Location: Brazil > State of Santa Catarina > Florianopolis > City Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Florianopolis
#3 Spa Hotel in Florianopolis
#4 Luxury Hotel in Florianopolis
#7 Family Hotel in Florianopolis
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Florianopolis 4*
Number of rooms: 115
Reservation Options:
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Also Known As:
Sofitel Florianopolis Hotel Florianopolis
Florianopolis Sofitel
Novotel Florianopolis Brazil

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