We do know a lot sofitel hotels around the world but this one is not the hotel we expected.
There were dark brown chocolate stains on the carpet. Dust everywhere.
we had breakfast and wanted to drink black tea. there was none at the tea desk.
When we asked filing it up we were told the black tea is out of stock.
When I asked for cafe latte we were told that this will be charged extra.
No fresh fried egg corner no fresh juices. We are talking about a 5 star hotel.
When we complained about the breakfast quality
the receptionist explained us that the breakfast is separately offered so cheap
that they cannot offer the normal quality. How can we know before when we
booked the room together with the magnificent breakfast (that is how sofitel named
the breakfast ).
Next thing was that time changed during our stay in Florianopolis.
We came down for breakfast much too early and looked a bit
confused asking the receptionist why the buffet is not open.
The answer: everybody knows that the time changed tonight it was on tv and in every newspaper. Thank you so much for this answer. As foreigners we were not
able to watch brasilian tv or read brasilian newspapers. just a little note
in the room or at the reception would help a lot.
All in all we would say that this hotel not at all matches the criterias of a sofitel.
They should change there name into a premium mercure hotel
so everybody kmows exactly what he has to expect.
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- Also Known As:
- Sofitel Florianopolis Hotel Florianopolis
- Florianopolis Sofitel
- Novotel Florianopolis Brazil