The hotel is well-located with clean, spacious, tastefully-decorated rooms, comfortable beds and good coffee, however, services were lacking. After using the gym the first night I asked to keep the key in my room as I planned to work out early the next morning, but was told no, if I called the front desk in the morning, they would bring it up to me. The next morning there was no info on what to dial to reach the front desk, neither 0 or 9 worked, went down to get the key, was told the front desk phone code was 99 (guests are supposed to just know this??), and that the gym was open. I went to the gym which is at the top of the hotel, then up two flights of stairs; it was locked, no one there. I went back down to reception, the key was there, it appears they only have one key (why is it even locked?) and one has to run all over to track it down. During this episode only one elevator appeared to be working and it was going up and down, stopping at many floors. I finally had my workout, but be advised that the room has full sun with no blinds, curtains or air-conditioning and only one window of the two opens, so by 8 in the morning it was quite hot in there, and there is no bathroom.
The breakfast buffet has a good variety of the usual cold food items, hot choices were somewhat watery scrambled eggs and chopped wieners in a tomato sauce. Dinner was terrible, please be advised, don't spend your money here, it is expensive and not worth it. When I arrived, the dining room was deserted, the waiter cordial and attentive. I asked if the pea soup was cup size, the waiter said yes, it arrived in a large cereal bowl, at least two full cups!! But it was delicious and filling, which served to fill the serious gap left by the chicken dinner that followed. It was billed as milanese, but was a chunk of dry, hard, overcooked meat, barely chewable and accompanied by salad, cold cooked broccoli and cauliflower, topped off with chunks of dill pickle, and presented with a basket of dried, toasted chunks of bread, similar to croutons, but bigger (breakfast's leftovers?). Unappetizing, but I ate the meal as it was late, there was nowhere else to go and the streets were deserted on a Saturday night. Oh for the delicious milanese chicken with fragrant black beans and warm corn tortillas of Mexico!!
I ordered bottled water, the waiter poured over half a glass, then decided that the glass was dirty, poured it out, replaced and refilled the glass, then charged me for a full bottle. When I asked for a discount on the water, he said no, he could only give me a complimentary coffee or dessert - no thanks, please no more unappetizing food and caffeine at night keeps me awake.
At checkout, be sure to check your bill, they tried to charge me for an item from the mini bar which I hadn't consumed. I asked the front desk if the Praia de Belas mall was open on Sunday, he said yes and called me a cab, but when I arrived at the deserted mall at 11am the security guard told me it wasn't open until 2 pm.....the hotel clerk didn't know this? Not likely.
This was the first of many trips to Porto Alegre, which I enjoyed, but I won't be staying here again, it's poor value for the money.
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- Also Known As:
- Harbor Hotel Regent Suites Porto Alegre, Brazil