This hotel is just perfect with you're in town for business! Great value with an outstanding quality. Good location, rooms, internet connection, service and restaurant.More
This hotel is just perfect with you're in town for business! Great value with an outstanding quality. Good location, rooms, internet connection, service and restaurant.MoreShow less
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In Porto Alegre 4 days for an exhibition and having all the mornings free I decided to book a hotel in a location more attractive than the airport so I decided to accept the suggestion of the travel agency appointed by the fair. For the crazy rate of USD 106/night I stayed at the Intercity Premium.
The only good point is the young staff at the front desk, very kind but helpless.
The moment I got into the room the nightmare began: I found that the safe box, the remote control and the TOILET were out of use. In 3 minutes a guy came but he only fixed the safe box. The remote control I simply gave up but for the toilet I started my fight. 3 times I called the maintenance but the problem was never solved, the last day I called at 7:30 pm but when I came back after dinner at 11:30 nobody had shown up. Another 3 calls and at 1:00 am I had 2 guys in the room checking the problem and saying that they could not fix it in the middle of the night and would come back the following day. I had to use toilets in public areas (!!!). When I checked out the following day at 4:00 pm nobody had come.
Cleanness was another issue, don't walk in the room shoeless, I first thought my brown shoes had spotted my feet but it was only dirt from the carpet.
Breakfast was very poor and dinner to forget completely. In addition I had to double check my bills that were charged with somebody else drinks.
When I finally got back to Sao Paulo the Melia Jardim Europa looked like heaven and costed me only USD 61 per night !!
Thank you for your review.
We really apologize for the problems you experienced in our hotel. The hotel manager was warned in order to dissolve all the issues you mentioned.
We would be glad if you give us another chance and verify our improvements.