Due to my work I'm always traveling in Brazil and overseas. Whenever I arrive early (before 12pm) most hotels allows me to do an early check-in. I always stay at Accor hotels on my journeys. Last week I was in Kuala Lumpur and Yogyakarta (both Ibis) and I was able to do an early check in. Today I arrived in Porto Alegre @ 7am. I explained to the attended that I had lost my flight here so I took a bus all the way from Brasilia to Porto Alegre. 38 hours seating on a bus. All I wanted was a shower because the conditions that I were after that long bus ride was just awful. I was informed that if I wanted to do an early check in I would have to pay 98 reais (50 dollars) for so. I understand that hotels are not working for free and they have to make money. I had reserved 3 nights at this hotel but due to the reason that I lost my flight and had to take a bus here I would only stay 1 night, because the other 2 nights I spent on the road.
I was so disappointed with the fact that they were charging me an extra 50 dollars for the early check in, that I tried to explain to the attendant what happened. She turns to me and says: if you wanna use the room now you will have to pay extra or you can seat there and wait until 12pm.
I was willing to pay extra so I could use the room but due to the way the attendant treated me (cynical, disrespectful and mocking) I decided to not give an extra dime to this establishment.
It's a pity because I always stayed at Accor hotels on my trips (especially Mercury and Sofitel). Due to the appalling and condescending way I was treated by the staff of this hotel, that obviously has no knowledge how to treat customer, from now on I will take my business somewhere else and never be a guest on Accor hotels anymore.
PS: after that episode the attended always had a smirk on her face when talking to me.
Congratulations! One hotel and it's staff has managed to ruin Accor hotels for me. Such a shame!
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- Also Known As:
- Ibis Porto Alegre Moinhos De Vento Brazil