We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,069)
Filter reviews
1,069 results
Traveler rating
562
398
75
16
18
Traveler type
Time of year
LanguageAll languages
Traveler rating
562
398
75
16
18
See what travelers are saying:
Selected filters
Filter
Updating list...
1 - 6 of 1,069 reviews
Reviewed May 31, 2015

It is a hotel built in the 60s, however, is updated and right in the downtown of the city. During the Christimas Light Parade, they pass in front of the hotel, so you stay in a room with street view, you can see the whole parade form your room.

Room tip: Going for the Christmas Ligthining Parade, stay in a room in front of the street, so you can see the parade from it.
Date of stay: November 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank mosttravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2014

The hotel is charming, quiet and friendly. The localization is perfect for anyone that want to explore Gramado and neighbor cities like Canela and Nova Petropolis. Suggestions given by the hotel should be considered.

Date of stay: August 2014
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Tiago T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerraAzul, Gerente de relações com clientes at Hotel Serra Azul, responded to this reviewResponded September 9, 2014
Google Translation

Senhor Tiago, ficamos muito gratos por suas palavras, e venha nos visitar sempre que desejar! Seja sempre bem vindo! Um enorme abraço - Equipe Serra Azul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

My wife and I checked in the Easter Holiday this year. The room we booked was called a doublé room or suite. When parking our car in valet the guy was very nice. When asking the recepción about resturants and thing is was very nice. Did not speak any english. I asked just to find out as I can speak some portuguese and fluent english.

When asking for dinner for a busy hoilday weeked we asked for a reservaton to be made for us. He is said dont worry we will do this for you. Checking the next day to see if it was done for us we were told by a different person working reception that that resturant does not make reservations. Seeing that it was my wedding anniversity I was very mad.

The next day we asked for a pick up to a BBQ place and reception said that they did not open until 19:00 and come down then and will will have a pick-up ready. When going down stairs at 19h we find out that the resturant does not do a pick up.

This hotel is a little of the old side. It needs a make over.

Great place as long as you dont need reception for anything.

Date of stay: April 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank rhend0618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2014

Serra Azul is in the best location of Gramado. You can walk to the city's best restaurants, coffees and stores, which is great, because parking spaces are not very easy to get there. The attention is also very good and polite. And this is all. Unfortunately,that's all. The rooms are poor for the expensive price, the towels are very old, my room was very noisy by night because of some engine sounds (I don't know what it was), the electrical oulets were far from the bed... to sum up, all that cheap hotels things what you will never expect in a famous hotel like this,

Date of stay: April 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank RogerCruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

Pessoal gentil, precos razoaveis, excelente localizacao. Pontos baixos: decor e moveis velhos. Poderiam ter os chinelinhos e escovas de dente.

Polite crew, good value for money, excellent location. Downside are the old furniture, decor, clothes. They could have those take away flip flops and tooth brushes...

Date of stay: October 2012
Trip type: Traveled with family
Thank west_dragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews