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“Not good.....never again” 2 of 5 bubbles
Review of SERHS Natal Grand Hotel

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SERHS Natal Grand Hotel
Ranked #3 of 92 Hotels in Natal
Certificate of Excellence
Hampshire, United Kingdom
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Not good.....never again”
2 of 5 bubbles Reviewed September 1, 2013

I travelled to Natal on business at short notice and stayed for a few nights at the Grand. Grand it is in size but noting else. In our first room there was a sign advising always lock your patio doors, we couldn't. When we chased up the repair after waiting over an hour, the next thing we find is one of the doors completely removed. Not believing the estimate of a short time to repair, we were moved into another room, with two single beds. The mattress on one of them was completely worn out, bed cover stained and generally not pleasant. The next day, I paid for an upgrade to have a suite for the remainder of the stay, which was more how a room should be. Large room and comfortable bed, hence very good for sleep quality in this particular room.

The hotel was packed with Brazilian families on holiday, the dining room for breakfast was large, noisy and chaotic! There were some dining options in the evening but nothing worth staying there for. Unfortunately it was raining for most of the visit so ended up in the pasta/Italian type restaurant a couple of times. Again, very noisy and not very relaxing atmosphere.

The design of the hotel is also a bit strange, as a lot of the rooms pick up road noise due to the open plan style of the corridors.

Suggest avoid, unless you are a family with children to entertain and enjoy poor quality bedding!!

Room Tip: Pay for a suite if possible.
See more room tips
  • Stayed July 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank TonyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,971 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
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Portugal
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
1 of 5 bubbles Reviewed August 12, 2013

I simply can´t understand how this hotel is so highly rated on tripadvisor.
Just returned from a 2 night weekend in Natal and this is one of the worst hotels I have ever experienced.
Rooms remember a cheap motel.They smell bad. Beds are extremely unconfortable with cheap old matresses and deformed pillows. WIFI doesn´t work. TV is so small that is a joke. Breakfast is terrible, served in a room that looks like a cheap school cafeteria. Pool chairs need to be replaced and staff is slow (even for brazilian standards). All public areas are poorly maintained.
The only good thing is the beach in front - not crowded with a warm sea (although dangerous for swimming).
Hotels in Brazil are usually of poor standards but I would not even give a 3 star rating to this 5 star hotel.
I can only assume that good reviews are made from Brazilians who have never experienced a decent hotel abroad.

  • Stayed August 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank PedroPortugal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte, MG
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 30, 2013

It's a good hotel, beautiful in a good location but charges everything. From internet to local calls.
Good hotel for kids but don't leave them in kid's club. They don't take care properly. My little boy burnt himself at the buffet and nothing was done. A shame.

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lhsr2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
199 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed July 30, 2013

Apart from excelling in providing good service, this hotel is successful at mingling design with the lush tropical nature of its whereabouts. The buffet breakfast is just marvellous, brace yourself for an incredible variety of fresh tropical fruit, juices and a team of chefs providing plenty of options!

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marcia Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campinas, SP
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 13, 2013

This hotel is relatively new, has great service food is good and always well served. Visited with my wife and two kids and had a great time, in spite of the rain. I recommend the visits to the dunes both in the south and the north. The local beach is not the best but it is good for walks.

Room Tip: Avoid the rooms near the restaurant, the smell of food can disturb you. Look for rooms to the south.
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EAEL64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed July 11, 2013

SEHRS is a very confortable and nice hotel with good breakfast and excellent pool area with easy access to the beach in Natal. There are many restaurants and bars in the hotel with differents kinds of food and drinks. Not too far from the airport and very easy to get trasnportation to downtown and to touristic attractions.

Room Tip: All rooms have a nice view to the beach and are very confortable.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MiltonCarioca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
174 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

We had booked a seniorsuite here and it was a wow. My husband did that because he needed to work a little during our holiday. Since he wake up early he could go into the livingroom and work without disturbing me. We had a huge terrace with jazucci. We were on the topp so we thought that nobody could see you ha, ha. You have to remember that very small little plan's for one person now and then were flying above, so don't run naked up there. The Food and the service was good. We also took a trip to Recife and Olinda where we did see the beginning of the carneval. That was GREAT FUN.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LisaStigre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SERHS Natal Grand Hotel

Property: SERHS Natal Grand Hotel
Address: Av. Senador Dinarte Medeiros Mariz, 6045 | Via Costeira, Natal, State of Rio Grande do Norte 59090-002, Brazil
Location: Brazil > State of Rio Grande do Norte > Natal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Natal
#1 Top resorts Hotel in Natal
#1 Spa Hotel in Natal
#2 Luxury Hotel in Natal
#3 On the Beach Hotel in Natal
#4 Business Hotel in Natal
#5 Family Hotel in Natal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SERHS Natal Grand Hotel 5*
Number of rooms: 396
Official Description (provided by the hotel):
Find out the Innovative concept in hospitality. It is located between Ponta Negra and Areia Preta, on Via Costeira in Natal, from 38 km from the Aluízio Alves International airport. It stands out for its elegant and modern construction and above all for the quality of its services and facilities. It is a 5 stars category Hotel Complex in European standard: exclusive environment and design, classy, comfortable, and detailed elegancy. Quality in favour to our guests in Natal, the sun city, known as the one which has the most pure air of the American continent. ... more   less 
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Also Known As:
Serhs Grand Natal
SERHS Natal Grand Hotel Brazil

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