I travelled to Natal on business at short notice and stayed for a few nights at the Grand. Grand it is in size but noting else. In our first room there was a sign advising always lock your patio doors, we couldn't. When we chased up the repair after waiting over an hour, the next thing we find is one of the doors completely removed. Not believing the estimate of a short time to repair, we were moved into another room, with two single beds. The mattress on one of them was completely worn out, bed cover stained and generally not pleasant. The next day, I paid for an upgrade to have a suite for the remainder of the stay, which was more how a room should be. Large room and comfortable bed, hence very good for sleep quality in this particular room.
The hotel was packed with Brazilian families on holiday, the dining room for breakfast was large, noisy and chaotic! There were some dining options in the evening but nothing worth staying there for. Unfortunately it was raining for most of the visit so ended up in the pasta/Italian type restaurant a couple of times. Again, very noisy and not very relaxing atmosphere.
The design of the hotel is also a bit strange, as a lot of the rooms pick up road noise due to the open plan style of the corridors.
Suggest avoid, unless you are a family with children to entertain and enjoy poor quality bedding!!
- Official Description (provided by the hotel):
- Find out the Innovative concept in hospitality. It is located between Ponta Negra and Areia Preta, on Via Costeira in Natal, from 38 km from the Aluízio Alves International airport. It stands out for its elegant and modern construction and above all for the quality of its services and facilities. It is a 5 stars category Hotel Complex in European standard: exclusive environment and design, classy, comfortable, and detailed elegancy. Quality in favour to our guests in Natal, the sun city, known as the one which has the most pure air of the American continent. ... more less
- Reservation Options:
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- Also Known As:
- Serhs Grand Natal
- SERHS Natal Grand Hotel Brazil