I travelled as a solo guest, so most of the services on offer were not applicable to myself. The room was nice and comfortable, and provided a view of the swimming pool and ocean. The breakfast buffet was absolutely brilliant, with everything you can imagine on offer. However, the buffets offered for dinner in the restaurants pale in comparison. I say that it is a great hotel for families, as by the pool, the children's club was providing energetic activities and even getting the adults involved. (Which I personally didn't like, as I wanted relaxation, but everyone else by the swimming pool loved it!) The swimming pool bar is nice, as you can lounge in the pool and have a cocktail at the same time. The hotel also has ping pong tables, pool tables, and a wide variety of activities to keep the young 'uns busy all day. One problem I had was that it's mainly the Guest Relations and Front Desk staff that speak English, everything else I had to manage in broken Portugenglish. Another problem was the excessive price of the Wifi at 15 reais for twenty four hours. The connection via a laptop was fine, but when I tried to connect via my iPhone, the connection kept breaking. Only the hotel lobby has free Wifi access that I found. If you are looking for a place to take young children to, I'd highly recommend the resort. If you are looking for some peace and quiet, then I'd think again.
- Official Description (provided by the hotel):
- Find out the Innovative concept in hospitality. It is located between Ponta Negra and Areia Preta, on Via Costeira in Natal, from 38 km from the Aluízio Alves International airport. It stands out for its elegant and modern construction and above all for the quality of its services and facilities. It is a 5 stars category Hotel Complex in European standard: exclusive environment and design, classy, comfortable, and detailed elegancy. Quality in favour to our guests in Natal, the sun city, known as the one which has the most pure air of the American continent. ... more less
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- Also Known As:
- Serhs Grand Natal
- SERHS Natal Grand Hotel Brazil