Went to Natal for a Congress and stayed at this hotel because a friend who is from Natal recommended it. It's supposed to be "the best" in Natal, but it was quite the opposite...
From the outside it looks ok for a 5 star hotel, the pools are nice, the view is amazing but that's it!!! The room is old, with the worst bed I've ever seen, cheap linens, dirty walls, the shower didn't work properly (the temperature kept changing), the furniture is the oldest ever, the wifi doesn't work in the room. They charge an astronomic price for some cheap chips, and water in the minibar. Room service is terrible and it takes foooorever!!!
Very very very expensive for what they offer. A real 3 star pretending to be a 5!!!!!!
- Official Description (provided by the hotel):
- Find out the Innovative concept in hospitality. It is located between Ponta Negra and Areia Preta, on Via Costeira in Natal, from 38 km from the Aluízio Alves International airport. It stands out for its elegant and modern construction and above all for the quality of its services and facilities. It is a 5 stars category Hotel Complex in European standard: exclusive environment and design, classy, comfortable, and detailed elegancy. Quality in favour to our guests in Natal, the sun city, known as the one which has the most pure air of the American continent. ... more less
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- Also Known As:
- Serhs Grand Natal
- SERHS Natal Grand Hotel Brazil