The hotel is beautiful, clean and right on the beach. But the service is really poor if you are used to stay in resorts or beach hotels of this kind.
The food you ask in the room service takes too long to arrive in the room. The waiters in the restaurants don't look very happy, their service is barely ok.
The front desk is usually crowded and messy. When checking-out I strongly recommend you to be in the reception with plenty of advance, otherwise you will be late to catch your flight. I almost missed mine.
- Official Description (provided by the hotel):
- Find out the Innovative concept in hospitality. It is located between Ponta Negra and Areia Preta, on Via Costeira in Natal, from 38 km from the Aluízio Alves International airport. It stands out for its elegant and modern construction and above all for the quality of its services and facilities. It is a 5 stars category Hotel Complex in European standard: exclusive environment and design, classy, comfortable, and detailed elegancy. Quality in favour to our guests in Natal, the sun city, known as the one which has the most pure air of the American continent. ... more less
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- Also Known As:
- Serhs Grand Natal
- SERHS Natal Grand Hotel Brazil