First of all, I would like to say that this hotel was very unsatisfactory. IMIRA HOTEL was a nightmare. On the third day we decided to look for another place to stay because we were very disappointed with the entire experience. Broken slide doors, extremely humid beds, mosquitoes everywhere, flies all over the food, over floating toilet, miscommunication with the CVC agency about lunch or dinner included on the vacation package, very poor attitude from staff to fix all the issues we have had and etc…. For a moment, we almost decided to cancel our trip and return to Sao Paulo, where, at that moment, we thought we should never had left. This hotel was in ruins, the staff didn’t look very concerned with our necessities and with all the problems we had with things falling apart around us. The mistreated of the installations and our well being were traumatized. On the third night, we called the Sehrs reception, at two in the morning, and the receptionist recommended us to make a reservation through booking.com web site. Well, we did it, after a lot of stress, we meet our dream vacation in Natal. The staff of Serhs Natal Grand Hotel always very polite, and very concerned with our well being specially after all the bad experience we have had, they offered us better room, and the necessary services to restarted our vacation without any trauma, they were excellent. We were surprised with the difference in treatment and all the opportunities that were offer us to repair our vacation. For sure we will be back “Strait” to Serhs in our next vacations, with families and friends to enjoy unforgettable moments like we had with you.
Rosenn and Dangelo Familes.
I would like to mention that our vacation wouldn’t be the same without our friends from POTIGUAR TURISMO for making the last minute adjustments to accommodated our beach trips and the transportation from the hotel to the airport. Specially, Camara, Ian and Fabio.
We will be in contact with CVC since they were the ones that recommended that first hotel to repair some of our extra expenses for the lunch and dinner we didn’t have the chance to had included in our stay at Sehrs, as the vacation package we purchase guarantee us.
- Official Description (provided by the hotel):
- The Imira Plaza Hotel has a beautiful park by the sea to relax and enjoy moments of relaxation with family . Our unit has swimming pools for adults and children, playground , piano bar, convenience store and crafts and games room . In Imira Plaza Hotel you can enjoy the delights of regional and international cuisine at Restaurant Taiana , a cozy atmosphere with unique setting overlooking the sea. And still enjoy a cold beer , produced in our factory in Via Continental Brewery . All rooms offer excellent comfort and are equipped with air conditioning, cable TV, refrigerator, hair dryer and voice mail in 6 languages . ... more less
- Reservation Options:
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- Also Known As:
- Imira Plaza Natal
- Imira Plaza Hotel Natal, Brazil