This is an 5* Hotel. Is a seven year old Hotel. I've been a lot of times in Brasil and for me was the worst experience that I had. The hotel maintenance is terrible(broken spot lights, ripped bed sheets, etc). The hotel which as 2 restaurants only one is working for the main meals and the food is not interesting( Brasil as an excellent food, go eat outside). The internet is not free and the price and the way that you can use it is terrible. Prices for food are expensive for the quality.
I have made several claims and the general manager of the hotel was in fact very kindly and as solved some of my claims, but never the less he was incapable of solving other things that you expect to get from a 5* stars Hotel. I know that times are difficult but reducing the quality of your service can spoil a vacation of your clients. I also regret that a Portuguese Hotel chain shows to the world a lower service( I’m Portuguese). They need really to improve and it will nice if they visit some hotels in Asia to see what can be offered( is not difficult) and also visit other hotels in Brasil which have an excellent service( even hotels like Iberostar Praia do Forte which are “volume hotels”.
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- Also Known As:
- Pestana Natal Hotel Natal
- Pestana Hotel Natal
- Natal Pestana Hotel
- Prodigy Beach Resort Natal Brazil