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“Very disappointing”

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Prodigy Beach Resort Natal
Ranked #28 of 93 Hotels in Natal
Reviewed March 30, 2014

Stayed here during a recent convention with a number of coilleagues and friends. Everyone left with the same poor impressions of this property. Good points: Great location, beautiful views, especially nice from the balconies facting the ocean. Overall, clean rooms. Negative points are numerous: 1) The decor and funrniture in the rooms are very dated and in need of renovation. 2) The air conditioning was strong enough but the air in the room had a very musty smell; the air conditioning ducts appear to have mold. 3) The quality of the bedspreads, sheets, blankets and towels is very poor. 4) The bathroom has low quality soaps, and no kleenex type tissues. 5) The ffod is abundant but of poor quality. Everyone was disaappointed with the quality of the food. 6) The lobby and restaurants are very hot and humid. No air cnditioning or even ceiling fans. 7) Low quality of the free wine, cachaca etc in the bar. Overall, very disappointing for the price. I cannot recommend this choice.

Room Tip: With balcony facing ocean.
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  • Stayed: March 2014, traveled on business
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4  Thank thetraveldoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Gerente geral at Prodigy Beach Resort Natal, responded to this reviewResponded April 1, 2014

Dear Guest,

Thank you for choosing the Pestana Natal Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. We hope that you will give us the pleasure of welcoming you back when you next visit Natal.

Kind regards,
Rodrigo Mendes
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 15, 2014

I would say i was not surprised, from what I've read it here. Everything went very good, in terms of room, cleaning, weather. In regards of the food, it tends to be a little bit repetitive, but always available for everyone. Overall I would say it was very good.

  • Stayed: December 2013, traveled with family
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1  Thank jgrmatos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Gerente de relações com clientes at Prodigy Beach Resort Natal, responded to this reviewResponded January 16, 2014

Dear Guest,
We would like to thank you for staying with us at the Pestana Natal All Inlclusive Hotel, and for taking the time to send us your valuable comments.Be sure we will pay attention about our food and will look for a great variaty of it. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We do hope to have the opportunity in the near future to welcome you, your friends and family back at our hotel, as we look forward to being of service. Thank you again for having shared your experience with us.
Yours Sincerely,
Jacion Souza
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

This is not a cheap place to stay. However, what you get definitively doesn't worth the money. The place is dirty, mosquitoes and flies everywhere, including the restaurant. Rooms are very plain with no confort itens at all. Although the staff tries to be nice sometimes, they are not well trained and cannot help in most of the situations. Swimming poll is one of the few good points. The food is really bad so it's not a good idea to go with "all inclusive" option. Fortunately there are a couple of good restaurants few miles away. The region itself is not known for good service, but this hotel comes from a supposed nice chain (Pestana). I think the big guys in Portugal have no idea about what's happening in Brazil.

  • Stayed: November 2013, traveled with family
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2  Thank Murilo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Gerente de relações com clientes at Prodigy Beach Resort Natal, responded to this reviewResponded January 9, 2014

Dear Guest,
We would like to thank you for choosing the Pestana Natal All Inclusive, as well as your feedback regarding your last stay. We are very sorry to learn that you encountered certain deficiencies while visiting us. Be sure that we will focus on the necessary improvement measures, and we will therefore continue to update the inventory lists to ensure that our guests needs are satisfied. Looking forward to welcoming you again upon your next visit to Natal.
Yours Sincerely,
Jacion Souza
Duty Manager

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Reviewed December 20, 2013

We stayed a week in this hotel. Truly a nightmare. Hotel is old and poorly maintained. Desperately needs a complete renovation. Food is terrible, they reuse food from one meal to the other. Swimming pool is dirty, there no cleaning during the day, so by the end of the day it looks like a war field. They claim all-inclusive but there's always something missing, typically the most expensive items like prawns or liquor. Staff seems unsatisfied with their job, complaining about their jobs and not really trying to help you.

  • Stayed: December 2013
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4  Thank Thiago S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Gerente de relações com clientes at Prodigy Beach Resort Natal, responded to this reviewResponded December 21, 2013

Dear Guest,
Firstly, we would like to take this opportunity to thank you for choosing the Pestana Natal All Inclusive Hotel as your destination, and for sharing your opinions with us. We are sorry to learn that you experienced certain inconveniences during your stay. Our Department Heads have been informed, and the necessary improvement measures will be taken. We remain grateful for your understanding, and look forward to welcoming you back to our Hotel in the near future.
Kind Regards,
Jacion Souza
Duty Manager

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Reviewed October 12, 2013

Pestana Natal is located in front to the beach of Ponta Negra. As far as I know, all rooms have a veranda with full, open view, to the ocean, which is really nice, even though Natal is very windy for the Brazilian standard (due to its location). The breakfast is wonderful. The best I have seem in my life, so far. The staff, too, is nice and friendly. The Spa is nice, with an adjacent hot, covered, pool, with a view to the sea.

From the bad side, the hotel is, generally speaking, in REALLY BAD SHAPE, for its reputation (Pestana) and price. The TV in my room was a early 80´s 27" inches tube. The bed was too soft. The shower curtains was full of mood. There were some broken tiles on the floor. The toilet seat was worn and falling apart. On the top of that, you will see rust, mood and things (including the very roof of the main lobby), falling apart almost everywhere you look in the hotel. Maintenance staff, apparently is NON-EXISTENT or totally out of work. Finally, notice that, unless you rent a car, you will need to take a taxi to go ANYWHERE you need. The hotel is KMs away from anything. The pools too were quite dirt the times I tried it (in the morning).

Room Tip: All rooms will have a nice view to the ocean. Ask for a room (if any) that has been renovated, with...
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  • Stayed: September 2013, traveled on business
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3  Thank TotemBulls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Gerente de relações com clientes at Prodigy Beach Resort Natal, responded to this reviewResponded December 21, 2013

Dear Guest,
Firstly, we would like to thank you for choosing our Hotel as your destination, and for taking the time to share your comments with us. We are very sorry to learn that your experience did not meet your expectations. Regarding the room conditions, we are happy to inform, that renovations are going to be made in the rooms and hotel facilities in order to offer our guests more comfort. Once again, we thank you for your preference and understanding, and we look forward to welcoming you back in the future.
Kind Regards,
Jacion Souza
Duty Manager

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Reviewed September 5, 2013

I had a very good time at this hotel. Rooms are spacious, clean and the seaview from the balcony spetacular. Bar and restaurant very good, nice cuisine. Staff very friendly. The pool area with bar and very polite staff. You can chose between the pool or the beach, which is right in front of you.

  • Stayed: October 2012, traveled solo
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Thank Erizan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Gerente geral at Prodigy Beach Resort Natal, responded to this reviewResponded September 10, 2013
Google Translation

Prezado Hóspede,
Primeiramente agradecemos pela escolha do Pestana Hotel e pelo feedback após sua última estada. Gostaríamos de tê-lo conosco novamente em sua próxima viagem a Natal. Estaremos à sua disposição para o que for necessário.
Cordialmente,
George Santana
Gerente Operacional

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Reviewed April 15, 2013

If you expect a 3 star hotel you won't be too disappointed and if you can pay less than R$300 then all the better but good luck. As with elsewhere in Brazil hotels are poor quality and expensive compared to their international counterparts and this is no exception.
The hotel is in need of a lick of paint at the very least, if not a full makeover. The lobby, restaurant and pool area are all tired looking. The poolside bar is an absolute embarrassment.
The rooms are OK, quite spacious and airy with very large and comfortable beds. The air conditioning works admirably and there is a decent balcony. You will struggle to find an English TV channel except CNN.
The staff were friendly and attentive but speak little if any English.
Typically of North East Brazil, the breakfast is abundant and good quality.
The hotel is somewhat isolated but right on the beach front. Not the best beach and not ideal for swimming but affording beautiful views from all the rooms.You will rely on a taxi or hire car to get around. Stock up on bottles of water before you arrive or you will be stuck with the expensive mini-bar to sustain you.

Room Tip: Most rooms are identical and have sea views. Perhaps avoid the ground floor (poolside) if you don...
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  • Stayed: April 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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1  Thank 00jam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Gerente geral at Prodigy Beach Resort Natal, responded to this reviewResponded September 19, 2014

Dear Guest,
Thank you for choosing the Pestana Natal Resort Hotel and for your comments regarding your stay.

We are sorry to learn about the inconveniences you experienced whilst staying with us.

Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future.

We hope that you will give us the pleasure of welcoming you back when you next visit. Kind regards,
Rodrigo Mendes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Prodigy Beach Resort Natal

Address: Via Costeira, 5525 | Via Costeira, Natal, State of Rio Grande do Norte 59090-002, Brazil (Formerly Pestana Natal All Inclusive Beach & Resort)
Phone Number:
Location: Brazil > State of Rio Grande do Norte > Natal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Natal
#7 Spa Hotel in Natal
#8 Luxury Hotel in Natal
#13 On the Beach Hotel in Natal
Price Range: $80 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Prodigy Beach Resort Natal 4.5*
Number of rooms: 188
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Also Known As:
Pestana Natal Hotel Natal
Pestana Hotel Natal
Natal Pestana Hotel
Prodigy Beach Resort Natal Brazil

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