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“Overpriced and dated”

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Prodigy Beach Resort Natal
Ranked #28 of 93 Hotels in Natal
Reviewed April 1, 2011

The hotel is outside Natal so is not convenient if you want to use the city services. I found the decor in the rooms hideous. There is a hard floor in the hall outside the room so you can hear everyone walking/tramping up and down the hall all through the night. This woke me up a number of times. Breakfast is slightly below average.

  • Stayed: March 2011, traveled on business
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7  Thank Businesstravellerr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Gerente geral at Prodigy Beach Resort Natal, responded to this reviewResponded September 19, 2014

Dear Guest,
Thank you for choosing the Pestana Natal Resort Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us.
Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. We hope that you will give us the pleasure of welcoming you back when you next visit Rio Grande do Norte. Kind regards,
Rodrigo Mendes
General Manager

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26 - 32 of 1,739 reviews

Reviewed September 2, 2010

i am every jear in this nice hotel. i am airliner and it would be nice to get discounts or upgrates. the management was allways helping .......asspesialy vor internet access........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

  • Stayed: June 2009, traveled solo
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1  Thank thomas-adli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Gerente at Prodigy Beach Resort Natal, responded to this reviewResponded January 10, 2011

We appreciate the Pestana Natal Hotel and we are honored by your comments. Your satisfaction is our demonstrated greater joy and represents to us the certainty that our efforts to ensure quality services are achieved.
Our family of employees continue to work with commitment and passion to do more pleasurable and memorable stay.
We present our best wishes.

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Reviewed May 22, 2010

This property is located by the sea.It is 8 years old and the rooms are spacious but not fancy.
Breakfast choice is reasonable as well as the lobby is spacious.
The swiming pool is indeed very beatifully designed.
So you have a good choice if attending a meeting at the Natal convention center as it will take you two minuts to get there by car, from the Pestana Hotel.

  • Stayed: May 2010, traveled on business
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1  Thank EyeDocBrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Manager at Prodigy Beach Resort Natal, responded to this reviewResponded May 24, 2010

Dear Customer
Thank you for choosing the Pestana Natal Beach Resort during your trip to Rio Grande do Norte. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We do hope you give us another chance to serve you, if you happen to visit Natal in the future.
Very truly yours,
The Management

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Reviewed November 15, 2009

I stayed in this hotel for 3 nights and despite the quality of the hotel in general, I don't think that it really worths the price.
As long as this hotel is classified as 5* hotel, I could expect more services included such as: free Wi-Fi access or at least an internet cafe available for free for a limited time for the guests. Furthermore, all the beverages inside of the bedroom's freezer are charged and they are all expensive.
For the quality of the rooms I could say that it's quite good, despite the mirror which was rusty and blurred to see my face clearly to put on a make-up, for example.
I felt quite disappointed, because considering that this hotel management comes from a foreign enterprise, we should expect a similar quality in hotel around the world which are much better and offer more amenities.

  • Stayed: October 2009, traveled as a couple
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1  Thank lukikuchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, MANAGEMENT ASSISTANT at Prodigy Beach Resort Natal, responded to this reviewResponded February 8, 2010

Dear Customer
Thank you for choosing the Pestana Natal Beach Resort Hotel and for sharing with us your opinion about our Hotel.
We regret, however, that some of our services did not reach your expectations. Certainly your comments are very important, so that we can always improve the quality of our product.
We hope that you give us another chance to serve you.
Very Truly Yours,
The Management

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Reviewed October 23, 2009

We were there during four nights. The location is very good and the pool area is lovely. But, that's all. The beach and pool services are very bad - nobody asked us if we wanted something to drink. The pools' restaurant is very bad, too : you need to wait a long time to eat and the food tastes terrible. It was impossible to have lunch there. The main restaurant was so-so. In the first and second day, there was no towels in the bathroom. We asked for it many times and need to wait 3 and a half hours to received it. We need to clain with one of the manager of the hotel, Miss Marly, to receive towels in the other days. And, finally, worse and worse.....a big cockroach in our room......

  • Stayed: October 2009, traveled with friends
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6  Thank Tourist_SaoPaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, MANAGEMENT ASSISTANT at Prodigy Beach Resort Natal, responded to this reviewResponded February 8, 2010

Dear Customer
At first we would like to thank you for choosing the Pestana Natal Beach Resort Hotel and for sharing your opinion with other travelers.
We regret, however, that some of our services did not reach your expectations, especially the Beach and/or Pool services as well as the conservation of your room.
We can assure you that measures are being taken, so that this situation will not happen with other guests.
Please accept our apologies for any inconvenience, which for sure, does not reflect the consideration and attention we devote to all our guests.
Thank you for your comprehension and please do not hesitate to contact us if we can be of any further assistance.
Very Truly Yours,
The Management

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Reviewed September 25, 2009

This is an 5* Hotel. Is a seven year old Hotel. I've been a lot of times in Brasil and for me was the worst experience that I had. The hotel maintenance is terrible(broken spot lights, ripped bed sheets, etc). The hotel which as 2 restaurants only one is working for the main meals and the food is not interesting( Brasil as an excellent food, go eat outside). The internet is not free and the price and the way that you can use it is terrible. Prices for food are expensive for the quality.
I have made several claims and the general manager of the hotel was in fact very kindly and as solved some of my claims, but never the less he was incapable of solving other things that you expect to get from a 5* stars Hotel. I know that times are difficult but reducing the quality of your service can spoil a vacation of your clients. I also regret that a Portuguese Hotel chain shows to the world a lower service( I’m Portuguese). They need really to improve and it will nice if they visit some hotels in Asia to see what can be offered( is not difficult) and also visit other hotels in Brasil which have an excellent service( even hotels like Iberostar Praia do Forte which are “volume hotels”.

  • Stayed: August 2009, traveled with family
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8  Thank Ilidio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, MANAGEMENT ASSISTANT at Prodigy Beach Resort Natal, responded to this reviewResponded February 8, 2010

Dear Customer
Thank you for taking the time to write a review about the Pestana Natal Beach Resort Hotel. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our serices.
The problems that you mentioned have been brought to the attention of the General Management. Issues that require any kind of investment are being forwarded to the main Direction. We are sorry for any inconvenience this may have caused you.
Thank you again for your comments. We hope that you will give us another chance to serve you.
Very Truly Yours,
The Management

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Reviewed August 16, 2009

I went to natal in July 2005 and I loved it!
The weather was amazing and I still remember when I got in the hotel and crossed the lobby and saw a magnificent landscpape of the pool area, the sea and the sunset, behind the main attraction of natal, "Morro do careca".
The staff were kind, polite and really helpful, as we spoke the same language (portuguese) all the comunication was smooth, but I ensure you that the staff can speak correctly other languages so, feel free to go to this hotel if you don't speak portuguese.
At the time it was the best hotel of the Rio Grande do Norte state (one of Brazil's states, where natal is located) and you could tell so, It was the safest hotel of all (at the time, the people who went to natal wiht us and stayed in other hotels, were assalted, some of them in the middle of the night, in their rooms while sleeping.
That, of course didn't occured in Pestana Nata, due to all the security they had, patrolling the hotel's private beach at night and all the bulfing entraces, and they have done it in a smooth discrete way, so wee didn't feel like in a fortress.
The food was amazing (I only had acess to breakfast but still, I have never seen so much food variety, with 17 different varieties of bread, crepes, gaufres, omelletes, cakes, everything you can imagine!) and the pool bar had snacks, light meals and the amazing Hula-hula (a drink made with pineaple, condensed mill,currant syrup,ice and cachaça (optional) drinks, with a pineaple as glass and a fancy decor.
The rooms were equipated air conditioner, private bathroom with hairdryer, tv with satelite an with a minibar, me and the girls loved the indaiá water, a brazilian mineral water brand that tasted fresh and really light, but there were also other drinks.

Feel free to visit Natal, it is a safe town by day, make those tours to pipa, where you are able to swim with the dolphins in the sea, to pirangi beach, where you can see also the words biggest cajueiro (caju tree), or even visit the natal fortress, and know the reason of the name of the city (Natal is Christmas in portuguese, when the navigators came to this city it was christmas day so it was called Natal).
Try also the food, I advise you to go to "Mangai", "Barraca do Caranguejo" (http://www.natal-brazil.com/food-and-drink/barraca-do-caranguejo.html) and "camarões" (http://www.natal-brazil.com/food-and-drink/camaroes.html) absolutely amazing! Don't forget to try the amazing brigadeirão cake (kind of chocolate with condensed milk cake) and to try "Império do Chopp", it was a place advised by the locals, not a fancy or a turistic place but I ate the best picanha of my life. I didn't enjoy Tábua de Carne restaurant, suposelly the most famous restaurant of natal.


I had and amazing time and, Natal was the best destination I went in all my life, I hope you enjoy as much as I did!

  • Stayed: July 2006, traveled with family
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Thank miss_ri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Management Assistant at Prodigy Beach Resort Natal, responded to this reviewResponded August 25, 2009

Dear Customer,
Thank you for choosing the Pestana Natal Beach Resort Hotel during your visit to the Northeast of Brazil.
We are glad to know that in general we have reached your expectations. Thank you for sharing your views with other travelers; your very detailed comments about the location, security, the quality of food and drinks, rooms, etc will for sure help other people to choose their accommodation and visiting Natal.
Since your stay in 2005, the hotel has gone through many refurbishing including the construction of a wonderful Spa. We take this opportunity to invite you to visit again.
Sincerely Yours,
The Management

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Additional Information about Prodigy Beach Resort Natal

Address: Via Costeira, 5525 | Via Costeira, Natal, State of Rio Grande do Norte 59090-002, Brazil (Formerly Pestana Natal All Inclusive Beach & Resort)
Location: Brazil > State of Rio Grande do Norte > Natal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Natal
#7 Spa Hotel in Natal
#8 Luxury Hotel in Natal
#13 On the Beach Hotel in Natal
Price Range: $77 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Prodigy Beach Resort Natal 4.5*
Number of rooms: 188
Reservation Options:
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Also Known As:
Pestana Natal Hotel Natal
Pestana Hotel Natal
Natal Pestana Hotel
Prodigy Beach Resort Natal Brazil

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