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“Don't stay here!!”

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Hotel ibis Rio de Janeiro Centro
Ranked #115 of 286 Hotels in Rio de Janeiro
Reviewed May 27, 2014

I had a nightmare with this place. It was booked by my company, and I was travelling with a colleague and meeting my partner in Rio for the night we were staying there. It should have all been booked and paid for in advance (2 double rooms) and I called twice to let them know that my partner would be arriving before me leaving his details and explaining he'd be checking in first which they said would be no problem.

We arrived off a flight at about 11pm and not only had they not let my partner into the room (he'd been waiting in the lobby for 2 hours) but they had lost one of our bookings and said the hotel was full. After arguing for half an hour with reception they finally found the second room - with name spelt wrong. They also refused to accept that the rooms had been paid in advance and so I ended up paying again for the rooms just to be allowed to go up and sleep, although the refund takes about a month so I'm still waiting for the money back.

As if this weren't enough, the rooms are tiny and dark, there's no minibar and no room service so if you want drinking water then it means going all the way down to the hotel bar in your pyjamas.

As for the area it's not safe to walk around at night, it's convenient for central/north Rio but I'd recommend taxis any time of day and especially at night.

  • Stayed: May 2014, traveled on business
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3  Thank Alice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis R, Gerente geral at Hotel ibis Rio de Janeiro Centro, responded to this reviewResponded June 13, 2014

Dear Customer,

Thanks for give us your opinion, but I think there are a mistake. you are talking about another hotel. A hotel without minibar. In our hotel, Ibis Rio de Janeiro Centro, all the rooms have minibar. We hope see you soon in our hotel to give another opinion of our services.

Best Regards
Stanislas Lorthiois

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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78 - 84 of 2,154 reviews

Reviewed April 30, 2014

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
2  Thank edsontrierweiler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 8, 2014

Nice hotel with good rooms, but they could definitely be better maintened, if compared to Ibis Santos Dumont or Copacabana. Excellent location if your destination is downtown by day (for work) and Lapa by night (for fun), but be careful with the area around the hotel at night, specially if you are a foreigner tourist.

Room Tip: Try picking higher floors.
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  • Stayed: October 2013, traveled on business
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1  Thank jaljunior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2014

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Accorhotels.com
1  Thank terrycti
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed March 16, 2014

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank Lauren M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 8, 2013

Check-in was okay, though the front desk staff did not speak English. Note that sometimes, there was one English speaking person at the front desk, but no guarantees.

The room did contain two beds, but what was missing from the description was that they were bunk beds. Not very comfortable.

The location is good for the historical central district of Rio, however I must now impress upon all readers of this review to NOT stay in the central district. Yes, this hotel is two blocks from a metro stop, and yes it only takes about 30 - 40 minutes to get to the tourist area, but.. the central district of Rio is one of the most run-down parts of a "tourist city" that I've ever seen. Moreover, most shops and restaurants close after 5 to 6pm in the central district. Eat elsewhere and then come back to the hotel at night? Sure, but then you may be held at gunpoint as I was, after just 1 block walking from the metro back to the hotel. (Seriously.... first time it ever happened to me)

Having said all that, staying in the central district saves some money, but you'd really want to take a taxi back to the hotel - and so it's better to simply stump up a few extra riyals and stay in a better location.

  • Stayed: June 2013, traveled with friends
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7  Thank seputus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2013

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Accorhotels.com
1  Thank shya2721
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel ibis Rio de Janeiro Centro

Address: Rua Silva Jardim No 32 | Torre 1, Rio de Janeiro, State of Rio de Janeiro 20050-060, Brazil
Phone Number:
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Centro
Amenities:
Restaurant Wheelchair access
Hotel Style:
#18 Best Value Hotel in Rio de Janeiro
#55 Business Hotel in Rio de Janeiro
Price Range: $43 - $64 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel ibis Rio de Janeiro Centro 3*
Number of rooms: 200
Official Description (provided by the hotel):
3 star hotel with 200 rooms. Ibis Rio de Janeiro Centro is located in the centre of Rio de Janeiro close to Tiradentes Square and 25 km from the Galeao Intl Airport.The hotel features the Pasta e Pizza restaurant with a full buffet breakfast and "A la carte" lunch and dinner. All rooms are fully equipped with cable TV, airconditioning, direct telephone with voicemail and wake up calls, minibar, WiFi access and work desk. Reservations, front desk, bar and Menu Express available 24 hours a day. ... more   less 
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Also Known As:
Ibis Rio De Janeiro Centro Hotel Rio De Janeiro
Hotel Ibis Rio De Janeiro Centro Brazil

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