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“Not the best. 2.5”

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Promenade Casa Del Mar
Ranked #182 of 282 Hotels in Rio de Janeiro
Rio de Janeiro, RJ
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Not the best. 2.5”
Reviewed August 5, 2012

On the beach is a plus, but the location in Rio is just okay. Staff is good and breakfast is fine. The rooms are a little small. We had small ant-like bugs in our room, and we were not on the first floor! The air conditioner was over our heads as well. A big shopping mall is not too far from the hotel and there are a couple of nice restaurants that are in walking distance. Overall I would give this hotel a 2.5 out of 5. Location 3.0, Staff 4.5, Rooms 2 out of 5.

Room Tip: Ask for a bigger size room.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tripstar2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
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    74
    13
    21
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44
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 1, 2012 via mobile

One of the better qualities of this hotel is the location - a short hop across the street and you're right on one of the most beautiful beaches in Rio! We stayed there in March of this year and now have plans to spend Christmas there - and at Promenade Casa Del Mar.

The staff was courteous, tried very hard to understand English (we were so impressed we tried to speak more Portuguese) and took care of every request we had. The breakfast was diverse and fresh - one of our favorite times in Rio to relax then go straight to the beach. We can't wait to visit again in December!

If you're expecting a luxurious stay - go elsewhere. Here the rooms are clean, well-kept and perfectly adequate for the casual traveler. I can understand some of the poorer reviewers complaints, but it sounds like they were expecting very plush settings. If you like clean, simple, affordable and quiet - this is the place for you!

Stayed March 2012, traveled as a couple
Helpful?
1 Thank Elizbet22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brattleboro, Vermont
Level Contributor
190 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed April 27, 2012

My experience was different from that of many who complained. The room was spacious and clean, the view was great, the staff was very helpful.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio
1 review
Reviewed April 25, 2012

I found the hotel very disappointing. Desk lamp and soap holder in shower broken. Laundry service was difficult and clothes came back wrinkled and stuffed in a bag despite fairly expensive rates. Restaurant was mediocre but acceptable. No informationprovided on use of phone and TV. Ocen view room was noisy due to traffic. Service was spotty; sometime good and sometimes not. Light in hallway did not always work. Overall, a very disappointing experience for the price (even considering the generally high cost of staying in Rio). Perhaps a 2 star hotel.

Room Tip: Avoid this hotel
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawrence M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rio de Janeiro hotels

London
Level Contributor
797 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
Reviewed March 28, 2012

I stayed in this hotel by mistake. I searched hotels in Rio and I got this hotel which is in Barra.
Unfortunately the hotel was so far from Copacabana & other part of Rio, every time I had to pay R$50 to go another 50 to return to the City.
They do not have rooms, they have suits which are overpriced and unless you are a family of 4, they are quite expensive.

Room Tip: Be aware, they are mosquitoes in the rooms.
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Panathinaikos-13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 27, 2012

Terrible experience! There was a cockroach in my room. Staff was joking about it as if it didn't matter.
I'll never go back there.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Camila A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trieste, Italy
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 5, 2012

I arrived at the hotel: the consierge was apparently not there and it took another employee (porter? Who knows) 20 minutes to find my reservation. He did not speak a word of English. I was exhausted from a 12-hrs trip and could not wait to get a shower: when got to my room, found there was only one, very small towel in the bathroom. Air conditioning remote not working (someone removed the batteries). Internet WiFi extremely slow.
Restaurant within the hotel is plain (tried twice) and closes at 9PM, so after that time you need to use room service. No bar in the hotel so only chance to get a drink is to use the mini bar.
The bathroom is dark and most definitely not well kept. Room is quite small but OK.
Hotel staff speaks poor (or no) English.
Stay somewhere else!

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nordest_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Promenade Casa Del Mar

Property: Promenade Casa Del Mar
Address: Avenida Lucio Costa 5740 | Barra da Tijuca, Rio de Janeiro, State of Rio de Janeiro 22630-012, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Barra da Tijuca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#68 On the Beach Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Promenade Casa Del Mar 3.5*
Number of rooms: 64
Official Description (provided by the hotel):
Located along the seafront of the largest beach of Rio de Janeiro, the 3-star Promenade Casa del Mar offers a central location next to the Marapendi Lake, in the ascendant district of Barra da Tijuca. All apartments and suites have a balcony facing the sea, as well as mini kitchen, cable TV and other amenities. In addition to the comfortable accommodations, you can enjoy the swimming pool on the terrace, a workout in the gym or ending the day with a fresh drink at the bar. Chain: Promenade. ... more   less 
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Also Known As:
Promenade Casa Del Mar Hotel Rio De Janeiro
Promenade Casa Del Mar Rio De Janeiro, Brazil

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